Drain Genie Plumbing Services
Plumber · Sanford, FL · Open 24 hours per Google listing
Our verdict
4.8★ across 1,726 reviews but only 5 analyzed (reviewConsistency=0.36 — lowest in batch); 1 one-star repiping project stalled 2+ months with permit follow-up left to customer; positive tech-level work contrasts with poor project management.
Scores are our editorial reading of published customer reviews — not a verification, license check, or guarantee.
Ranked #15 of 15 plumbers we've reviewed in Casselberry, FL · compare all →
Our opinion, based on the 5 reviews we analyzed from Google, Yelp and BBB · Analysis updated Jun 2026 · How we decide ↗
Advertises 24-hour service on its Google profile — no reviews we analyzed mention after-hours response either way.
Only 5 reviews analyzed — treat this assessment as a first impression, not a track record.
What reviewers praise
Technician Juan praised for kitchen+bathroom sink repairs done with care, detailed cleanup, and clear explanation (uzZPulkPUJ8Nj6kUiPgP)
1 cited review
“Juan was exceptionally professional and efficient from start to finish. He quickly identified the issues with both my kitchen and bathroom sinks and explained what needed to be done in a clear, reassuring way. I also really appreciated that he took the time to thoroughly clean up after completing the repairs.”
Terry delivered upfront pricing and completed job faster than estimated time (r7mUK2UacfgDgAfQ1lJN)
1 cited review
“Terry did an excellent job with the repairs around my house that were needed. Gave me an upfront price and completed the job quicker than the estimated time.”
What reviewers report — the concerns
Other directories bury these. We think you should read them before you call. Every concern below comes from the reviews it cites.
Red flag
HVAC ductwork described as a patch job rather than professional finish; ducts not properly hung, plenum torn in 3 places — customer had to repeatedly point out unfinished items (y0Fd31uLh5RGWhNEHupM)
“Unfortunately have to leave yet another 1 star review for this company. My home repiping project has been stalled for over 2 months. I had to initiate and consistently check in to ensure the permits were being followed up on. I also had to be very on top of them to ensure things were up to code before the inspection, as some items were left incomplete the days leading up to it.”
Cited in 2 of the 5 reviews we analyzed.
Repiping project stalled 2+ months; customer had to initiate all permit follow-ups; items left incomplete before inspection (SGQfzoBScZJMhJDL12FJ)
“Unfortunately have to leave yet another 1 star review for this company. My home repiping project has been stalled for over 2 months. I had to initiate and consistently check in to ensure the permits were being followed up on. I also had to be very on top of them to ensure things were up to code before the inspection, as some items were left incomplete the days leading up to it.”
Keep it in proportion: these concerns are cited in 2 of the 5 reviews we analyzed. Most reviewers report positive experiences — see the full rating picture below.
The evidence — in reviewers' own words
Critical
“Their hearts are in the right place — Terry and Dante were kind and worked hard, and I truly appreciate their time and effort. 🙏 That said, the company’s overall workmanship felt a bit sketchy. We had our HVAC ductwork “redone,” but it turned out to be more of a patch job than a professionally finished project. I also had to stay on top of them and point things out repeatedly — otherwise, several issues would’ve …”
Positive
“Leo and Jose did an outstanding job with my AC maintenance. They were professional, efficient, and clearly knew what they were doing. Everything was handled smoothly, and they made sure the system was working perfectly before they left. Excellent service all around—I highly recommend them!”
Quotes are reproduced verbatim from public reviews on the platforms shown; we select which to feature, and selection reflects our editorial judgment. Report a quote that doesn't match its source ↗
The rating picture
Small sample — we've analyzed only 5 of 1,726 reviews so far. Treat this as a first read.
Newest review in our sample: Dec 2025.
Should you hire Drain Genie Plumbing Services?
Hire if
- You need transparent, predictable pricing with no surprise fees
- You need high-quality work that holds up over time
Think twice if
- You want detailed upfront explanations
- You need airtight scheduling and guaranteed arrival times
- You need guaranteed sub-hour response for true emergencies
Look elsewhere if
- You need this for a complex or high-stakes install
Advice derived from the review analysis above — how we decide.
Own Drain Genie Plumbing Services?
You can respond to our analysis, correct business facts, or dispute the accuracy of a quoted review. Responses that check out get published on this page, and factual errors get corrected — see our corrections policy. We don't remove accurate quotes, but we'll re-run your assessment as your reviews change.
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