Dial Duron Service Co
Plumber · Rockledge, FL · Open 24 hours per Google listing
Our verdict
Excellent workmanship and office communication when jobs go right, but a critical reliability problem: one customer needed 5 visits over 2 months for the same ductwork job, with unresolved leaks and refusal to stand behind incomplete work.
Scores are our editorial reading of published customer reviews — not a verification, license check, or guarantee.
Ranked #5 of 15 plumbers we've reviewed in Melbourne, FL · compare all →
Our opinion, based on the 5 reviews we analyzed from Google, Yelp and BBB · Analysis updated Jun 2026 · How we decide ↗
Advertises 24-hour service on its Google profile — no reviews we analyzed mention after-hours response either way.
Only 5 reviews analyzed — treat this assessment as a first impression, not a track record.
What reviewers praise
Skilled technicians and professional installation: 3 of 5 reviews specifically praise technical expertise, cleanliness, and job quality.
3 cited reviews
“Very professional, experienced, answered questions, job well done.”
“On time, professional, knowledgeable, customer service great throughout.”
“Office staff very patient, pleasant, professional, pulls it all together.”
Front office staff create positive first impression: 2 reviews highlight patient, professional, knowledgeable office support.
2 cited reviews
“Office staff very patient, pleasant, professional, pulls it all together.”
“On time, professional, knowledgeable, customer service great throughout.”
What reviewers report — the concerns
Other directories bury these. We think you should read them before you call. Every concern below comes from the reviews it cites.
Red flag
Multiple unresolved complaints about incomplete work and warranty issues: 2 of 5 reviews describe jobs that required external contractors to fix or ongoing problems after multiple visits, suggesting quality control or accountability gaps on larger projects.
“Fifth time out problem not solved. Mastic still wet and dripping.”
Cited in 2 of the 5 reviews we analyzed.
Red flag
Pricing opacity and billing disputes: pricing_fairness score of 20/100 is extremely low; one review explicitly states the company billed for incomplete ductwork and demanded payment despite acknowledged defects.
“Fifth time out problem not solved. Mastic still wet and dripping.”
Severe follow-through failures on complex jobs: One customer documented 5 service visits over 2 months (May–July 2025) with persistent mastic leaking, air leaks, and unresolved installation defects; company demanded payment despite incomplete work and refused supervisor follow-up.
“Fifth time out problem not solved. Mastic still wet and dripping.”
Poor post-sale support and communication gaps: Customer spending $8,000+ on mini-split installation reported lack of proactive follow-up, minimal responses to multiple calls, and failure to address permit issues after 2 follow-up calls.
Cited in 1 of the 5 reviews we analyzed.
Keep it in proportion: these concerns are cited in 2 of the 5 reviews we analyzed. Most reviewers report positive experiences — see the full rating picture below.
The evidence — in reviewers' own words
Critical
“Update. 2/12/26 - Dial Duran has been out two more times over the last few months. During these visits I have shown them the work was still not complete. They took pictures both times of the mastic not dried. very wet and goopy. Both times they told me a supervisor would contact me shortly to address the continued issue. This has not happened. I was contacted however about payment. Can you believe they want to be …”
“I recently had a mini-split system installed by Duron, and while the installation and system performance have been acceptable, I came away from the experience disappointed. My HVAC setup is somewhat unique, and I had hoped that working with a "comfort specialist" would mean a tailored, consultative approach. Unfortunately, that wasn’t my experience. The system I was sold included some unresolved variables that, in …”
Positive
“Victor and Jean are two Dial Duron techs who installed the Air Handler and Air conditioner (condensing unit) in my home. They did a fantastic job? They were very professional and extremely knowledgeable of their profession. The way they both work you can tell they are experienced in this field. You can tell they both love what they do. They took the time to be sure everything was setup properly and It did not take …”
“I want to say my experience with Dial Duran actually starts from the OFFICE. The experience and knowledge they have always gets me in the right direction. They are very patient with my questions and pleasant to talk too! Very, very professional. The skill trades are awesome too; however, the office really pulls it all together! Thank so much!”
Quotes are reproduced verbatim from public reviews on the platforms shown; we select which to feature, and selection reflects our editorial judgment. Report a quote that doesn't match its source ↗
The rating picture
Small sample — we've analyzed only 5 of 2,453 reviews so far. Treat this as a first read.
Newest review in our sample: May 2026.
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