D & W Mechanical
Plumber · Traverse City, MI
Our verdict
They show up fast and do solid work, but pricing is a major pain point—expect surprise bills that don't match what technicians quote you.
Scores are our editorial reading of published customer reviews — not a verification, license check, or guarantee.
Ranked #7 of 10 plumbers we've reviewed in Traverse City, MI · compare all →
Our opinion, based on the 5 reviews we analyzed from Google, Yelp and BBB · Analysis updated Jul 2026 · How we decide ↗
Only 5 reviews analyzed — treat this assessment as a first impression, not a track record.
What reviewers praise
3 of 5 reviews praise fast arrival and professional crew demeanor
3 cited reviews
“crew arrived early, very professional and polite”
“did an awesome job, everything has been running great”
“D&W stood behind their work, repaired major issue”
Warranty coverage and follow-through: 2 reviews mention standing behind work on out-of-warranty repairs and major issues
2 cited reviews
“D&W stood behind their work, repaired major issue”
“did an awesome job, everything has been running great”
What reviewers report — the concerns
Other directories bury these. We think you should read them before you call. Every concern below comes from the reviews it cites.
Red flag
1 of 5 reviews alleges aggressive and reckless driving (tailgating, unsafe passing at 75+ mph) that suggests corner-cutting work ethic
Cited in 1 of the 5 reviews we analyzed.
Red flag
Bait-and-switch billing pattern: quoted/promised work differs dramatically from final invoice with no customer consent or explanation
“service manager says he doesn't see a reason to discount”
Severe pricing transparency failure: technician verbally promised no charge multiple times, service manager overrode that and charged full amount without prior customer approval
“service manager says he doesn't see a reason to discount”
High disconnect/service call charges: customer reports being charged 'a lot just to disconnect' AC unit
“service manager says he doesn't see a reason to discount”
Keep it in proportion: these concerns are cited in 2 of the 5 reviews we analyzed. Most reviewers report positive experiences — see the full rating picture below.
The evidence — in reviewers' own words
Critical
“I had a furnace and AC unit put in, a few years later the AC stopped working had them come out and they disconnected the AC and charged a lot just to disconnect. I called back and they agreed to come out and no service charge. Then the technician said he changed a part or to and told me 3 times it he was not going to charge to do it. At this point I was amazed and super happy then I got a bill in the mail and the …”
“I haven't used there service, nor will I ever. WHY? If they're professional work, is anything like they're driving... Then I will steer absolutely clear of it. As I deal with one of their trucks on a daily basis going into work.... They ride my bumper for at least 5 mi, then pass me at a very uncomfortable distance, then speed off doing more than 75 mph on US-31. That type of driving implies that they are fast and …”
Positive
“The team at D&W Mechanical went above and beyond our expectations in helping with our heating and cooling needs. We had issues at our cottage five years after installation of our mini-split system. D&W stood behind their work, and repaired a major issue for us that typically wouldn't have been covered under the system warranty. We couldn't be more impressed with their customer service, their communication, fast …”
“We have had them out to do a few repairs and a lot of maintenance at our church. Nate and Oscar did an awesome job a few months ago going through all of our furnaces, ac units, and a couple of big commercial roof top units that were neglected for years. Everything has been running great. We just had a motor go out in one of the furnaces and unfortunately I forget his name but he did a great job replacing that …”
Quotes are reproduced verbatim from public reviews on the platforms shown; we select which to feature, and selection reflects our editorial judgment. Report a quote that doesn't match its source ↗
The rating picture
Small sample — we've analyzed only 5 of 65 reviews so far. Treat this as a first read.
Newest review in our sample: Nov 2025.
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You can respond to our analysis, correct business facts, or dispute the accuracy of a quoted review. Responses that check out get published on this page, and factual errors get corrected — see our corrections policy. We don't remove accurate quotes, but we'll re-run your assessment as your reviews change.
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Nearby: Traverse City · Buckley · Maple City