Williams & Bay Pumping Traverse City
Plumber · Traverse City, MI · Open 24 hours per Google listing
Our verdict
Excellent technical diagnostics and emergency response, but communication gaps during service delays cost them points.
Scores are our editorial reading of published customer reviews — not a verification, license check, or guarantee.
Ranked #8 of 10 plumbers we've reviewed in Traverse City, MI · compare all →
Our opinion, based on the 5 reviews we analyzed from Google, Yelp and BBB · Analysis updated Jul 2026 · How we decide ↗
Lists 24-hour service on its Google profile — and reviewers describe after-hours calls.
Only 5 reviews analyzed — treat this assessment as a first impression, not a track record.
What reviewers praise
4 of 5 reviews praise expert problem-solving and diagnostic skills, including identifying issues other companies missed
1 cited review
“Shaun knew right away there was entirely different inspection/clean out lid”
Cited in 3 of the 5 reviews we analyzed — 2 cited reviews not excerpted here.
3 of 5 reviews highlight fast emergency response and same-day service for critical septic/pump failures
1 cited review
“Shaun knew right away there was entirely different inspection/clean out lid”
Cited in 3 of the 5 reviews we analyzed — 2 cited reviews not excerpted here.
Team members consistently described as courteous, professional, and patient in explaining systems to homeowners
Cited in 2 of the 5 reviews we analyzed.
Owner willing to address complaints and make things right after initial service failures
1 cited review
“didn't really acknowledge that they should have called me”
What reviewers report — the concerns
Other directories bury these. We think you should read them before you call. Every concern below comes from the reviews it cites.
Red flag
1 of 5 reviews documents failure to call customer when service wouldn't be completed same day—concerning for emergency reliability expectations
“didn't really acknowledge that they should have called me”
Red flag
Pricing fairness dimension scored 0/100 despite no explicit pricing complaints in reviews—suggests limited pricing transparency data or hidden cost issues
Communication during service delays: customer waited 5.5 hours without proactive updates despite being told arrival window was 8am-5pm
“didn't really acknowledge that they should have called me”
Vague scheduling windows (full 8am-5pm day) with no firm time commitments, forcing homeowners to remain available all day
“didn't really acknowledge that they should have called me”
Keep it in proportion: these concerns are cited in 1 of the 5 reviews we analyzed. Most reviewers report positive experiences — see the full rating picture below.
The evidence — in reviewers' own words
Positive
“Would like to give a shout out to Williams and Bay and Shaun who came out. I'm not normally a review person (good or bad). We've had an ongoing mysterious off and on septic issue for 5yrs and had 2 other companies come out. It was time for a pump out and we had just replaced some sewer pipe ourselves (with the help of a friend) believing that was the main cause and could tell it was time anyways. Shaun knew right …”
“We received top notch service. We were scheduled for immediate pumping service. Our technician was Shaun. He was courteous, professional and knowledgeable as well as patient as he explained proper care of the system. Highly recommend this company and their team.”
Quotes are reproduced verbatim from public reviews on the platforms shown; we select which to feature, and selection reflects our editorial judgment. Report a quote that doesn't match its source ↗
The rating picture
Small sample — we've analyzed only 5 of 47 reviews so far. Treat this as a first read.
Newest review in our sample: Jan 2026.
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Nearby: Traverse City · Buckley · Maple City