Cooke's, A Wind River Company
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Based on review analysis
1 concern
1 of 5 reviews reports denial of emergency service with month long delay, directly contradicting suitability for burst pipe emergencies at 2am
Trust Score: 0/100 · Based on 1235 reviews
How they score across what matters
Based on 5 reviews analyzed. Click a row for the quote that best illustrates the score.
What they do well (and don’t)
Green means reviews confirm they’re good at it. Red means reviewers flag issues. Gray means no reviews talk about it yet.
What 1235 Reviews Tell Us
Emergency Response
Emergency response availability is critically limited—long-time customer unable to book emergency septic pump-out and told to wait until April
What To Watch Out For
Emergency response availability is critically limited—long-time customer unable to book emergency septic pump-out and told to wait until April
1 of 5 reviews reports denial of emergency service with month long delay, directly contradicting suitability for burst pipe emergencies at 2am
Quality & Professionalism
4 of 5 reviews praise technician expertise and professionalism, specifically highlighting Kerly Meus as knowledgeable and efficient
Multiple reviewers note efficient work completed with attention to cleanliness
Communication
3 of 5 reviews explicitly mention clear explanations and patient communication without rushing customers
Emergency response availability is critically limited—long-time customer unable to book emergency septic pump-out and told to wait until April
Customer reviews
Reviews from Google, Yelp & more
I had a fantastic experience working with Cooke’s Plumbing & Septic. Their technician, Kerly Meus and trainee, were both professional! Kerly is clearly an expert in his field. We had to find where the septic tank was located as the owners were not sure. He walked me through the entire process, patiently addressing all of my concerns without making me feel rushed. And very cheery dispositions which made the whole process fun too! The job was completed efficiently and with great attention to cleanliness, which I relayed back to the owners. I am the Realtor handling the sale of this property and this septic clean out had to be done prior to closing. So I am grateful they booked the appointment in time and did a great job! It is really greatly appreciated!
I had a great experience with Cooke’s Plumbing & Septic. The technician Kerly Meus was professional and very knowledgeable. Everything was explained clearly, and he took the time to answer my questions without rushing. The work was done efficiently and cleanly, and I felt confident that my septic system was properly serviced. Thank you.
It was great service provided by your company. Also a big shotout for "Kerly Meus", he is an incredible technician, very professional and efficient on what he is doing. Thank you guys. And would recommend whoever has a septic or plumbing issues to check with WINDRIVER ENVIRONMENTAL.
I’ve used Cook’s Septic Service for the past seven years and have always had a very positive experience with their team. They’ve been reliable and professional whenever I’ve needed routine service. Unfortunately, when I recently called for an emergency pump-out, I was told their was no available service in my area this month and the earliest availability would be April. That was very disappointing given the urgency of septic issues and my long history as a customer. While my past experiences have been excellent, this situation was frustrating and something customers in the area should be aware of.
Kevin Goodman Tech did our Grease Trap he did a very, very good job. I was there watching him do the whole thing I want him to do my Grease Trap again when it’s time very good worker
Business details
Service area
Based in Stuart. Serves 3 nearby cities within 20 miles:
Cooke's, A Wind River Company