Burgess Plumbing Inc.
Fast Response
Reviewers confirm quick response
Not Verified
No emergency data in reviews
Unknown
Based on review analysis
3 concerns
Critical customer service inconsistency: one reviewer experienced 'terrible' and 'rude and hateful' treatment from owner Melody Burgess, describing the interaction as relationship ending, while same person praised as 'polite and knowledgeable' by another customer, Incomplete work and billing disputes: job marked incomplete with unexpected additional charges and collections threat, High score variance (37 points) indicates wildly inconsistent customer experiences across dimensions
Trust Score: 0/100 · Based on 10 reviews
How they score across what matters
Based on 5 reviews analyzed. Click a row for the quote that best illustrates the score.
What they do well (and don’t)
Green means reviews confirm they’re good at it. Red means reviewers flag issues. Gray means no reviews talk about it yet.
What 10 Reviews Tell Us
Emergency Response
Fast communication and responsiveness: responded to inquiry within 3 hours during business hours, with ongoing contact throughout job
High-quality workmanship: 4 of 5 reviews explicitly praise thorough, professional installation and quick completion
What To Watch Out For
Severe pricing fairness issues: one reviewer received $400+ bill with threats of collections for an incomplete job
Follow-up scheduling failures: promised callback for follow-up work never materialized, customer only contacted 2 days later
Critical customer service inconsistency: one reviewer experienced 'terrible' and 'rude and hateful' treatment from owner Melody Burgess, describing the interaction as relationship ending, while same person praised as 'polite and knowledgeable' by another customer
Incomplete work and billing disputes: job marked incomplete with unexpected additional charges and collections threat
High score variance (37 points) indicates wildly inconsistent customer experiences across dimensions
Quality & Professionalism
High-quality workmanship: 4 of 5 reviews explicitly praise thorough, professional installation and quick completion
Communication
Fast communication and responsiveness: responded to inquiry within 3 hours during business hours, with ongoing contact throughout job
Follow-up scheduling failures: promised callback for follow-up work never materialized, customer only contacted 2 days later
Pricing
Severe pricing fairness issues: one reviewer received $400+ bill with threats of collections for an incomplete job
Customer reviews
Reviews from Google, Yelp & more
Wow! What a difference. I have used many different plumbers during my time in the Shen Valley. Burgess Plumbing is by far the best. My initial email questioned their service area and area of expertise, and it was met immediately by Melody Burgess, when I say immediately, I mean immediately. I sent a question about hot water heaters at Noon, and it was answered by 3 PM. Melody was polite and knowledgeable. She asked for a few pictures and confirmed Burgess Plumbing could meet my needs. We scheduled a date, and as promised and on time, Alec arrived and conducted the installation. What a pleasant young gentleman and very knowledgeable. The installation looks amazing. Melody stayed in contact throughout the time and remained responsive. Since moving to the Shen Valley, I have gone through many plumbing services, and I will forever be a Burgess Plumbing customer. Great Job, Melody, and Alec. Thank you for ending my search for a quality plumber. I have found one, Burgess Plumbing.
A company that truely stands behind their work! So great to experience customer service like it used to be.
Had a leaky sink & needed someone reliable to come out & fix it. The gentleman from Burgess was quick, professional & did a thorough job making sure there were no other issues. I highly recommend Burgess Plumbing to everyone, no matter what the size of the job.
The customer service provided by Melody Burgess is terrible. The job they did was not completed. We were to have a follow up and were told hatefully by her that another charge would be incurred. No one ever called to schedule; received a bill for over $400 with a threatening note that we are going to be turned over to collections. Brian is pleasant to deal with; avoid conversations if at all possible with Melody. It will turn you from ever wanting to do business with them A very dissatisfied customer. In response to the follow up comment, the job WAS not completed and the phone call was made 2 DAYS later. My comment here was explicitly regarding the rude and hateful demeanor of Melody Burgess.
Alec did an EXCELLENT job, he was courteous, fast and efficient and had our water pressure regulator replaced in no time. Highly recommend these guys!
Business details
Service area
Based in Harrisonburg. Serves 1 nearby cities within 20 miles:
Burgess Plumbing Inc.