Burgess Plumbing Inc.
Plumber · Harrisonburg, VA
Our verdict
Excellent craftsmanship and responsive communication when you get the right team member, but pricing disputes and inconsistent customer service create significant risk at 2am.
Scores are our editorial reading of published customer reviews — not a verification, license check, or guarantee.
Ranked #13 of 13 plumbers we've reviewed in Bridgewater, VA · compare all →
Our opinion, based on the 5 reviews we analyzed from Google, Yelp and BBB · Analysis updated Jul 2026 · How we decide ↗
Only 5 reviews analyzed — treat this assessment as a first impression, not a track record.
What reviewers praise
Fast communication and responsiveness: responded to inquiry within 3 hours during business hours, with ongoing contact throughout job
Cited in 1 of the 5 reviews we analyzed.
High-quality workmanship: 4 of 5 reviews explicitly praise thorough, professional installation and quick completion
2 cited reviews
“quick, professional & did a thorough job making sure there were no other issues”
“company that truely stands behind their work”
Cited in 4 of the 5 reviews we analyzed — 2 cited reviews not excerpted here.
Warranty confidence: company explicitly stands behind completed work
1 cited review
“company that truely stands behind their work”
What reviewers report — the concerns
Other directories bury these. We think you should read them before you call. Every concern below comes from the reviews it cites.
Red flag
Critical customer service inconsistency: one reviewer experienced 'terrible' and 'rude and hateful' treatment from owner Melody Burgess, describing the interaction as relationship-ending, while same person praised as 'polite and knowledgeable' by another customer
Cited in 2 of the 5 reviews we analyzed.
Red flag
Incomplete work and billing disputes: job marked incomplete with unexpected additional charges and collections threat
Cited in 1 of the 5 reviews we analyzed.
Red flag
High score variance (37 points) indicates wildly inconsistent customer experiences across dimensions
Severe pricing fairness issues: one reviewer received $400+ bill with threats of collections for an incomplete job
Cited in 1 of the 5 reviews we analyzed.
Follow-up scheduling failures: promised callback for follow-up work never materialized, customer only contacted 2 days later
Cited in 1 of the 5 reviews we analyzed.
Keep it in proportion: these concerns are cited in 2 of the 5 reviews we analyzed. Most reviewers report positive experiences — see the full rating picture below.
The evidence — in reviewers' own words
Critical
“The customer service provided by Melody Burgess is terrible. The job they did was not completed. We were to have a follow up and were told hatefully by her that another charge would be incurred. No one ever called to schedule; received a bill for over $400 with a threatening note that we are going to be turned over to collections. Brian is pleasant to deal with; avoid conversations if at all possible with Melody. It …”
Positive
“Wow! What a difference. I have used many different plumbers during my time in the Shen Valley. Burgess Plumbing is by far the best. My initial email questioned their service area and area of expertise, and it was met immediately by Melody Burgess, when I say immediately, I mean immediately. I sent a question about hot water heaters at Noon, and it was answered by 3 PM. Melody was polite and knowledgeable. She …”
“A company that truely stands behind their work! So great to experience customer service like it used to be.”
Quotes are reproduced verbatim from public reviews on the platforms shown; we select which to feature, and selection reflects our editorial judgment. Report a quote that doesn't match its source ↗
The rating picture
Small sample — we've analyzed only 5 of 10 reviews so far. Treat this as a first read.
Newest review in our sample: Feb 2025.
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Nearby: Shenandoah · Bridgewater