Best Plumbing Services Staunton VA
Plumber · Staunton, VA
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Our verdict
Excellent workmanship but dangerously unreliable communication—expect professional results if they show up, but no guarantee they'll call you back or arrive on time.
Scores are our editorial reading of published customer reviews — not a verification, license check, or guarantee.
Ranked #13 of 15 plumbers we've reviewed in Staunton, VA · compare all →
Our opinion, based on the 5 reviews we analyzed from Google, Yelp and BBB · Analysis updated Jul 2026 · How we decide ↗
Only 5 reviews analyzed — treat this assessment as a first impression, not a track record.
What reviewers praise
High-quality workmanship: 3 of 5 reviews explicitly praise professionalism, promptness, and job quality
2 cited reviews
“Plumber was prompt, professional, and did a great job.”
“Have helped my mom and I numerous times.”
Cited in 3 of the 5 reviews we analyzed — 1 cited review not excerpted here.
Established repeat customer relationships: 2 reviews mention long-term loyalty and repeat service
2 cited reviews
“Have helped my mom and I numerous times.”
“Plumber was prompt, professional, and did a great job.”
What reviewers report — the concerns
Other directories bury these. We think you should read them before you call. Every concern below comes from the reviews it cites.
Red flag
Critical for 2am emergencies—2 of 5 reviews document complete failure to respond to calls or return messages
“Called and called left messages and no return phone calls”
Cited in 2 of the 5 reviews we analyzed.
Red flag
No-show or extreme tardiness pattern: one customer reports 3-hour+ delay with zero communication
Cited in 1 of the 5 reviews we analyzed.
Severe communication failures: 2 of 5 reviews report unanswered calls, ignored voicemails, and no status updates
“Called and called left messages and no return phone calls”
Cited in 2 of the 5 reviews we analyzed.
Missed appointment windows with no notification: customer left waiting 3+ hours past promised arrival with no phone call
Cited in 1 of the 5 reviews we analyzed.
Keep it in proportion: these concerns are cited in 2 of the 5 reviews we analyzed. Most reviewers report positive experiences — see the full rating picture below.
The evidence — in reviewers' own words
Critical
“Have called and called left messages and no return phone calls from this business”
“Gave them a call yesterday they said they would be here between 10 and two here it is 5:15 in the afternoon so there are three hours and 15 minutes late and had an even bothered to call me or nothing and let me know what’s going on or they couldn’t make it or whatever”
Positive
“They are all great people and are hard works and Danny's middle daughter is the best!”
“They removed my garbage disposal and installed a regular drain. Returned my call within a day. The plumber was prompt, professional, and did a great job. Vey pleased and will definitely use them again!”
Quotes are reproduced verbatim from public reviews on the platforms shown; we select which to feature, and selection reflects our editorial judgment. Report a quote that doesn't match its source ↗
The rating picture
Small sample — we've analyzed only 5 of 14 reviews so far. Treat this as a first read.
Newest review in our sample: Jul 2022.
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Nearby: Staunton · Greenville · Waynesboro · Bridgewater