Brandon's Plumbing
Plumber · Norman, OK · Open 24 hours per Google listing
Our verdict
669 Google reviews at 4.5 stars. 14 same-day mentions and Christmas-Day calls answered, but a $585 sink install and a 'never showed' weekend appointment surface in negative reviews.
Scores are our editorial reading of published customer reviews — not a verification, license check, or guarantee.
Ranked #9 of 15 plumbers we've reviewed in Norman, OK · compare all →
Our opinion, based on the 100 reviews we analyzed from Google, Yelp and BBB · Analysis updated May 2026 · How we decide ↗
Lists 24-hour service on its Google profile — and reviewers describe after-hours calls.
What reviewers praise
Tech David Nichols and Brandon himself show up personally — one reviewer says David 'got my water back up and running quickly' and cleaned up afterward.
Cited in 2 of the 100 reviews we analyzed.
Holiday and weekend coverage — Jason responded fast on Christmas Day; John & Steve fixed long-running back-up with zero water pressure.
1 cited review
“Jason was so nice and so friendly and he was here so fast.”
Cited in 2 of the 100 reviews we analyzed — 1 cited review not excerpted here.
Quoted-price reliability — multiple reviewers note pricing came in as expected with no surprises.
Cited in 2 of the 100 reviews we analyzed.
What reviewers report — the concerns
Other directories bury these. We think you should read them before you call. Every concern below comes from the reviews it cites.
Red flag
Saturday water-heater appointment booked for 3-5pm: 'They never showed and never called.' Customer left without water through Sunday.
“They never showed and never called. I'm typing this on a Sunday, still without water”
Red flag
Tenant reported a tech arrived 'shouting profanity' over a snaking job, prompting a request for immediate removal.
Cited in 1 of the 100 reviews we analyzed.
$585 to install a sink when quoted $430 flat rate by phone — extra charged on-site to move the drain pipe.
“$585 to install a sink? They said their flat rate for a sink install was $430, which they could have told me over the phone”
Phone scheduler described as 'very rude and very unprofessional' by a customer asking about pending parts.
Cited in 1 of the 100 reviews we analyzed.
Keep it in proportion: these concerns are cited in 4 of the 100 reviews we analyzed. Most reviewers report positive experiences — see the full rating picture below.
The evidence — in reviewers' own words
Critical
“My hot water heater was leaking, and the valve could not be turned to shut it off. I had to turn off water to the entire house until someone could come take a look at it. This happened on a Friday evening. Called Brandon's Plumbing on Saturday, and they scheduled my appointment for between 3-5 pm, and said it would be a $91 charge for the visit to assess. No problem. They never showed and never called. I'm …”
“We chose Brandon’s Plumbing to install a new kitchen faucet + wand and to replace two toilets with much nicer models. Our technician was prompt, friendly, and answered each of our questions. Both of us travel quite a bit, so we didn’t notice there was anything wrong for about two months. The housing on the sink wand was cracked, and we had only used it maybe twice and only to quickly rinse the sink. It was obvious …”
“Two men came to house to do find cause of backing up from washer, sink and dishwasher on one side of house. They came and looked at it on the week of Thanksgiving which was good and discovered after running camera the pipes were busted. we paid them $250.00 to do this. They scheduled to come out 1st time on Fri after Thanksgiving, cancelled and rescheduled Monday, cancelled again and rescheduled Tuesday. I …”
Positive
“The plumber, Ryan, showed up on time and was professional and efficient. Fixed my leak quickly, and explained exactly what options I had in completing the task. I am a commercial real estate broker in Norman, and have managed several apartment complexes and commercial office buildings and retail space during the last 25 years - so I have used several local plumbing firms over the years. This work was done at my …”
“I cannot thank Brandon's plumbing enough for fixing our broken pipe - they worked us into their schedule and quickly resolved the issue. They were very professional, great with communication. Brandon himself showed up. Thank you, I will always recommend you to anyone looking for a plumber!”
Quotes are reproduced verbatim from public reviews on the platforms shown; we select which to feature, and selection reflects our editorial judgment. Report a quote that doesn't match its source ↗
The rating picture
Our sample skews heavily toward critical reviews — it disagrees with the Google average shown above.
Newest review in our sample: Jan 2026.
Across platforms
Should you hire Brandon's Plumbing?
Hire if
- You need high-quality work that holds up over time
- You need fast same-day or after-hours response
Think twice if
- You need rock-bottom prices with zero flexibility on the quote
- You need detailed walkthroughs and written estimates before work starts
Advice derived from the review analysis above — how we decide.
Own Brandon's Plumbing?
You can respond to our analysis, correct business facts, or dispute the accuracy of a quoted review. Responses that check out get published on this page, and factual errors get corrected — see our corrections policy. We don't remove accurate quotes, but we'll re-run your assessment as your reviews change.