Boyce & Drake Co Inc
Plumber · Saratoga Springs, NY
Our verdict
Excellent workmanship and fair pricing when they show up, but significant reliability issues with scheduling and last-minute cancellations make them risky for time-sensitive repairs.
Scores are our editorial reading of published customer reviews — not a verification, license check, or guarantee.
Ranked #11 of 12 plumbers we've reviewed in Saratoga Springs, NY · compare all →
Our opinion, based on the 5 reviews we analyzed from Google, Yelp and BBB · Analysis updated Jul 2026 · How we decide ↗
Only 5 reviews analyzed — treat this assessment as a first impression, not a track record.
What reviewers praise
High-quality workmanship: 3 of 5 reviews specifically praise technical quality, with one noting a better solution at lower cost than competitors
1 cited review
“Jay came out the same day despite having a full schedule.”
Cited in 3 of the 5 reviews we analyzed — 2 cited reviews not excerpted here.
Fair pricing: customer noted Boyce & Drake offered lower rate than large competitor for same work
Cited in 1 of the 5 reviews we analyzed.
Emergency responsiveness when committed: technician came at 9:30pm same-day to investigate safety concern and explain findings
Cited in 1 of the 5 reviews we analyzed.
What reviewers report — the concerns
Other directories bury these. We think you should read them before you call. Every concern below comes from the reviews it cites.
Red flag
Last-minute cancellations: 2 of 5 reviews describe being cancelled or no-show on scheduled appointments (one cancelled 4:14pm day-before; one failed to arrive on confirmed Wednesday appointment)
“They said we can't make it today!!!! This is very frustrating.”
Cited in 2 of the 5 reviews we analyzed.
Red flag
High score variance (42) and low reliability/responsiveness dimension scores (both 56/100) indicate inconsistent service quality across customer experiences
“They said we can't make it today!!!! This is very frustrating.”
Cited in 2 of the 5 reviews we analyzed.
Poor communication around appointment windows: customer coordinated time off work for 12pm+ window, company called asking about 10 minutes availability, then failed to arrive by 2pm without clear updates
“They said we can't make it today!!!! This is very frustrating.”
Dismissive customer service when issues arise: customer reported being told 'if you're unhappy, go find another plumber' when appointment fell through
“They said we can't make it today!!!! This is very frustrating.”
Keep it in proportion: these concerns are cited in 2 of the 5 reviews we analyzed. Most reviewers report positive experiences — see the full rating picture below.
The evidence — in reviewers' own words
Critical
“I had a horrible experience with Boyce and Drake. I had an appt on a Wednesday at 12:00- They called the day before to see if I was available in ten minutes...I was at work -so unfortunately I wasn't available- I confirmed that I was to keep my original appt of Wed sometime after 12:00 and Crystal said yes...That morning they called but again I was at work and had already scheduled to take off work at 12:00...not …”
“I absolutely DON'T recommend Boyce & Drake. We set up an appointment for them to re-install a toilet and install new bath fixtures a week prior to the appointment day as we had to co-ordinated with other service providers (carpenter, painter & electrian.) They were scheduled in a sequence with the others so the job would be done on time. Boyce & Drake cancelled at 4:14pm the day before. NOT COOL. Very …”
Positive
“Jay came out the same day to get me back up and running after National Grid cut off my gas due to an emergency. He made time for me despite having a full schedule—what incredible service! Boyce & Drake are professional, reasonable, and provide high-quality work.”
“We were unhappy with service from a large company in the area and received Boyce and Drake's name from our neighbor. Scheduling was quick and easy and they accommodated our schedule. Brian came to our house and offered a quicker and less invasive fix to our AC unit than the large company was trying to sell us (at a much lower rate). We would recommend this company to anyone and will call again if we need anything …”
Quotes are reproduced verbatim from public reviews on the platforms shown; we select which to feature, and selection reflects our editorial judgment. Report a quote that doesn't match its source ↗
The rating picture
Small sample — we've analyzed only 5 of 29 reviews so far. Treat this as a first read.
Newest review in our sample: Nov 2024.
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Nearby: Saratoga Springs