Blue Plumbing and Drain Cleaning LLC
Plumber · Prescott Valley, AZ · Open 24 hours per Google listing
Our verdict
Fast emergency response and solid workmanship, but pricing disputes and occasional service failures create significant risk on complex jobs.
Scores are our editorial reading of published customer reviews — not a verification, license check, or guarantee.
Ranked #6 of 15 plumbers we've reviewed in Prescott Valley, AZ · compare all →
Our opinion, based on the 117 reviews we analyzed from Google, Yelp and BBB · Analysis updated Jun 2026 · How we decide ↗
Lists 24-hour service on its Google profile — and reviewers describe after-hours calls.
What reviewers praise
Exceptional emergency responsiveness: 7 reviewers specifically mention same-day or within-hours arrival, including early Sunday morning and evening calls
1 cited review
“got here within 2 hrs and only took 50 mins”
Cited in 7 of the 117 reviews we analyzed — 6 cited reviews not excerpted here.
Strong communication and professionalism: 8 reviewers explicitly praise communication quality, professionalism, and courtesy
1 cited review
“extremely affordable, communicated well and went above and beyond”
Cited in 7 of the 117 reviews we analyzed — 6 cited reviews not excerpted here.
Quality workmanship when job is straightforward: 6 reviewers report efficient, effective repairs completed quickly
1 cited review
“Susie was quick to get us scheduled, Robert did great work”
Cited in 5 of the 117 reviews we analyzed — 4 cited reviews not excerpted here.
What reviewers report — the concerns
Other directories bury these. We think you should read them before you call. Every concern below comes from the reviews it cites.
Red flag
Unprofessional escalation and dismissal: 2 reviews document owner/staff becoming defensive about billing complaints, using profanity, and refusing further assistance
Cited in 2 of the 117 reviews we analyzed.
Red flag
Repeat service failures: 1 review shows technician had to return twice for same drain cleaning issue and was billed twice
“Robert had to come twice, charged twice for same service”
Pricing inconsistency and billing disputes: 3 reviews document final charges significantly exceeding estimates or being charged twice for same service
“Robert had to come twice, charged twice for same service”
Cited in 3 of the 117 reviews we analyzed.
Poor handling of complex diagnostic work: 1 review details multiple failed diagnostic attempts resulting in $500 in charges with no resolution and customer dismissed
Cited in 1 of the 117 reviews we analyzed.
Keep it in proportion: these concerns are cited in 4 of the 117 reviews we analyzed. Most reviewers report positive experiences — see the full rating picture below.
The evidence — in reviewers' own words
Critical
“Our garbage disposal and kitchen sink faucet needed fixing. They did replace the disposal and it was known what the cost was around 300 for install and new disposal, but then the faucet could not be repaired so they had one on the truck that turned out to be awful. Total cost of the repair and new faucet install with garbage disposal $700.00!!! Lasted four months and the handle fell off. Not good, called to complain …”
“My fiancé called this company on Sunday to be told that she needed to hire a leak detection company to verify where the leak was. After digging for a few hours and getting very close to the leak, the leak detector showed up the next day (Monday) and verified we were right on top of it. It should've been another 18 inches or so down. He charged us $300. So we called Blue back and we were happy to hear that they were …”
“This company is very unprofessional. We live out of town and need a plumber so our tenant found this company on Home Advisor. We opted to have them out to do the work and were given an initial estimate. We were not contacted again or advised that the actual cost was double the estimate. Called Blue and reached owner's wife, who stated the tenant already paid them. The tenant was not given the authority to as the …”
Positive
“I wash shocked by the price, but that seems to be the cost of doing business these days. On the other hand they got here within 2 hrs and only took 50 mins, for that I am very pleased. Jessica”
“Unfortunately, the place I rent has needed a lot of plumbing repairs the last couple months, but these Blue Plumbing was wonderful. Susie was quick to get us scheduled, and Robert did great work!”
Quotes are reproduced verbatim from public reviews on the platforms shown; we select which to feature, and selection reflects our editorial judgment. Report a quote that doesn't match its source ↗
The rating picture
Our sample skews heavily toward critical reviews — it disagrees with the Google average shown above.
Newest review in our sample: Mar 2026.
Across platforms
Google rates 4.8/5 (381 reviews) but Yelp shows 3.6/5 (37 reviews). Yelp contains more detailed billing complaints and service failures absent from Google's heavily positive dataset, suggesting potential review filtering or different customer demographics between platforms.
Should you hire Blue Plumbing and Drain Cleaning LLC?
Best for
- Water heater install/repair
Hire if
- You need fast same-day or after-hours response
- You need high-quality work that holds up over time
Think twice if
- You need predictable, consistent service across every visit
- You need rock-bottom prices with zero flexibility on the quote
- You need airtight scheduling and guaranteed arrival times
Look elsewhere if
- You're highly price-sensitive
Advice derived from the review analysis above — how we decide.
Own Blue Plumbing and Drain Cleaning LLC?
You can respond to our analysis, correct business facts, or dispute the accuracy of a quoted review. Responses that check out get published on this page, and factual errors get corrected — see our corrections policy. We don't remove accurate quotes, but we'll re-run your assessment as your reviews change.
More plumbers in Prescott Valley, AZ
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Nearby: Prescott Valley · Chino Valley · Cottonwood