Blackburn Plumbing, Air & Electric
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Based on review analysis
1 concern
Critical disconnect: pricing_fairness dimension scored 0/100 with zero variance across all 5 reviews, yet no review text addresses pricing concerns—suggests either systematic overcharging not captured in ratings, or data mismatch in scoring methodology
Trust Score: 0/100 · Based on 175 reviews
Top pickOur Verdict
#9 of 10 in Denison, TX
- Emergency and same-day calls
- Complex installs and remodels
- Water heater install/repair
- Bathroom and kitchen remodel plumbing
- You're highly price-sensitive
Hire if: You need a plumber who actually shows up when scheduled
Hire if: You need high-quality work that holds up over time
Caution if: You need rock-bottom prices with zero flexibility on the quote
Caution if: You need airtight scheduling and guaranteed arrival times
How they score across what matters
Based on 5 reviews analyzed. Click a row for the quote that best illustrates the score.
What they do well (and don’t)
Green means reviews confirm they’re good at it. Red means reviewers flag issues. Gray means no reviews talk about it yet.
What 175 Reviews Tell Us
Emergency Response
Exceptional same-day/next-day responsiveness; one reviewer noted 'called this morning and they made the time to come see us the same day' for a callback emergency
Emergency and same-day calls
What To Watch Out For
Not enough data to identify weaknesses from review text; however, dimension score shows pricing_fairness=0, suggesting cost structure may not align with customer expectations despite positive sentiment in reviews
Critical disconnect: pricing_fairness dimension scored 0/100 with zero variance across all 5 reviews, yet no review text addresses pricing concerns—suggests either systematic overcharging not captured in ratings, or data mismatch in scoring methodology
Quality & Professionalism
All 5 reviews praise technician professionalism and politeness; named technicians (Jacob Benson, Timothy, Baylen, Nick, Ethan, Joseph, Hunter, Tim, Daniel, Caleb Poemoceah) consistently highlighted for going above and beyond
All 5 reviews highlight outstanding communication and education; customers consistently report technicians explained work thoroughly and answered all questions without condescension
Communication
Exceptional same-day/next-day responsiveness; one reviewer noted 'called this morning and they made the time to come see us the same day' for a callback emergency
All 5 reviews highlight outstanding communication and education; customers consistently report technicians explained work thoroughly and answered all questions without condescension
Pricing
Not enough data to identify weaknesses from review text; however, dimension score shows pricing_fairness=0, suggesting cost structure may not align with customer expectations despite positive sentiment in reviews
Customer reviews
Reviews from Google, Yelp & more
Blackburn made the process of replacing my water heater smooth and easy! They answered every question I had and catered to my needs. I will refer family and friends to Blackburn.
THIRD ADDITION: we’ll continue to use Blackburn as we refurbish/remodel/update this old house. Timothy and Baylen were so great. Everyone we’ve encountered from Blackburn has been professional, respectful, and accommodating. They worked with our busy work schedule and made the entire project experience so easy. Everything about our experience was great! Excellent communication from booking the service through to the end of service! Jacob Benson was our plumber and he took care of everything in a timely manner, explained the issue, and even managed to ensure our napping baby didn’t wake during the process! We will definitely use Blackburn again for any future problems! Adding to my original review: we live in an old house, so we did, in fact, have to give them a call back pretty quickly after the first issue. Jacob came out and yet again took care of everything! I called them this morning and they made the time to come and see us the same day. Top tier work!
Nick and Ethan were so kind and professional. They answered all my questions and educated me on other things. It was very unusual and wonderful to be told everything looked great instead of insulting the person that installed the unit. I will be using them for all my HVAC needs! Thanks guys!!
I’ve worked with Blackburn Plumbing over the past few years. Each time a technician comes to our home, they are polite and well prepared for the work to be done. In particular, technician Caleb Poemoceah has been top notch! He’s polite and easy to work with. He goes above and beyond to explain the options for solving the many plumbing issues we’ve been experiencing and completes the work to our satisfaction. I’m extremely satisfied!
We've had Blackburn do some work for us Joseph, Hunter, Tim and Daniel each gentleman went above and beyond their jobs to make sure that we understood what they were doing and why. They are so friendly. They made sure that we were comfortable with everything that they were going to do before they did anything. I would not hesitate recommending them for your plumbing and HVAC needs.
Business details
Service area
Based in Denison. Serves 2 nearby cities within 20 miles:
Blackburn Plumbing, Air & Electric