Big Brother Plumbing Services
Plumber · Irving, TX · Open 24 hours per Google listing
You call them directly — we don't sell your info or route the call.
Our verdict
Fast emergency response with strong workmanship, but one customer reported pricing 3.7x higher than competitors for simple jobs.
Scores are our editorial reading of published customer reviews — not a verification, license check, or guarantee.
Our opinion, based on the 32 reviews we analyzed from Google, Yelp and BBB · Analysis updated Jul 2026 · How we decide ↗
Lists 24-hour service on its Google profile — and reviewers describe after-hours calls.
What reviewers praise
Exceptional emergency availability: Multiple reviews cite availability during ice storms and late evening calls, with prompt dispatch
Cited in 3 of the 32 reviews we analyzed.
Fast problem diagnosis and completion: 7 reviews specifically mention speed, timeliness, or quick fixes, including a 3-floor hotel leak completed in under 8 hours
Cited in 7 of the 32 reviews we analyzed.
Proactive problem-solving: Reviews highlight technicians identifying root causes and fixing previous contractors' hidden defects
Cited in 2 of the 32 reviews we analyzed.
Consistent professional demeanor: 8 reviews mention politeness, friendliness, empathy, or professionalism by name (Eddie/Eduardo)
3 cited reviews
“handled this promptly. They were polite and kind.”
“Eddie was very professional & had very good customer service”
“great, frendly did a great job”
Cited in 8 of the 32 reviews we analyzed — 5 cited reviews not excerpted here.
Transparent communication and follow-up: Multiple reviews praise upfront quoting, keeping customers informed, and back-office coordination
Cited in 3 of the 32 reviews we analyzed.
What reviewers report — the concerns
Other directories bury these. We think you should read them before you call. Every concern below comes from the reviews it cites.
Red flag
Pricing inconsistency on routine jobs: Single review explicitly calls company 'greedy' and 'not competitive' for basic faucet work marked up 3.7x above market rate
Cited in 1 of the 32 reviews we analyzed.
Significant pricing variance for simple work: One customer was quoted $275 for a 5-minute outdoor faucet replacement, while another contractor completed the same job for $75
Cited in 1 of the 32 reviews we analyzed.
Keep it in proportion: these concerns are cited in 1 of the 32 reviews we analyzed. Most reviewers report positive experiences — see the full rating picture below.
The evidence — in reviewers' own words
Critical
“Extremely expensive company. Not competitive at all. They wanted to charge $275 for an outdoor faucet ( spigot) replacement. I told them I have the new faucet with me. Just need to unthread the old one from socket and insert a new one. No sheet rock removal from behind the wall needed. Just a simple job that did not require soldering. I called another company and they did it in five minutes. They only charged …”
Positive
“Eduardo and Jose were very effective and handled this promptly. They were polite and kind. Would recommend!”
“We called several plumbing companies this evening and were very thankful that this company still had technicians available just before the ice storm. Eddie came out to our home, quickly fixed the plumbing issue, and was able to identify the root cause using his pipe camera. We’re grateful it turned out to be an easy fix and really appreciated the great service.”
Quotes are reproduced verbatim from public reviews on the platforms shown; we select which to feature, and selection reflects our editorial judgment. Report a quote that doesn't match its source ↗
The rating picture
Newest review in our sample: Feb 2026.
Should you hire Big Brother Plumbing Services?
Hire if
- You need high-quality work that holds up over time
- You need a plumber who actually shows up when scheduled
Think twice if
- You need rock-bottom prices with zero flexibility on the quote
- You need detailed walkthroughs and written estimates before work starts
Advice derived from the review analysis above — how we decide.
Own Big Brother Plumbing Services?
You can respond to our analysis, correct business facts, or dispute the accuracy of a quoted review. Responses that check out get published on this page, and factual errors get corrected — see our corrections policy. We don't remove accurate quotes, but we'll re-run your assessment as your reviews change.
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