Best Care Plumbing, Heating and Air
Plumber · Madison, AL
Our verdict
Fast emergency response and friendly service when things go right, but pricing is aggressive and workmanship can be sloppy—skip them for complex jobs.
Scores are our editorial reading of published customer reviews — not a verification, license check, or guarantee.
Our opinion, based on the 5 reviews we analyzed from Google, Yelp and BBB · Analysis updated Jun 2026 · How we decide ↗
Only 5 reviews analyzed — treat this assessment as a first impression, not a track record.
What reviewers praise
Exceptional emergency responsiveness: called at 8:30am for heating emergency, heat running by 11:45am same day
1 cited review
“called 8:30am, heat fixed running by 11:45am, heater out overnight”
Excellent communication and professionalism: 3 of 5 reviews highlight friendly, informative service and going above and beyond
1 cited review
“efficient, friendly, informative, explained findings and recommendations”
Cited in 2 of the 5 reviews we analyzed — 1 cited review not excerpted here.
Strong Google rating (4.6/5 from 842 reviews) suggests consistent positive experiences for most customers
What reviewers report — the concerns
Other directories bury these. We think you should read them before you call. Every concern below comes from the reviews it cites.
Red flag
High variance in service quality (score variance 40): one customer praises same-day emergency response while another had rescheduled appointment that consumed two vacation days with no reliable communication
“called 8:30am, heat fixed running by 11:45am, heater out overnight”
Cited in 2 of the 5 reviews we analyzed.
Red flag
Aggressive/inflated pricing documented in reviews: $600 shower repair and explicit complaint about being 'screwed' on price suggests overcharging pattern
“tool battery died, cut hole with pocket knife, left job unfinished”
Red flag
Unreliable time windows and poor coordination: one review shows vague afternoon appointment became specific 1-5pm window after reschedule, then tech arrived at 5:30pm; customer had to call three times with no meaningful updates
Cited in 1 of the 5 reviews we analyzed.
Severe pricing fairness issues: one customer charged $600+ for shower repair with cheap parts installed; another review explicitly states 'screws me in the price'
“tool battery died, cut hole with pocket knife, left job unfinished”
Unprofessional workmanship: technician used pocket knife to cut drywall when tool battery died, left job unfinished with incorrect water temperature
“tool battery died, cut hole with pocket knife, left job unfinished”
Chronic scheduling and communication breakdowns: customer made three separate calls for appointment confirmation, received conflicting time windows (8am vs 1-5pm), and was finally serviced at 5:30pm
Cited in 1 of the 5 reviews we analyzed.
Poor technical accuracy: incorrect rough-in measurement guidance resulted in 3-inch toilet gap and customer uncertainty about installation correctness
Cited in 1 of the 5 reviews we analyzed.
Keep it in proportion: these concerns are cited in 3 of the 5 reviews we analyzed. Most reviewers report positive experiences — see the full rating picture below.
The evidence — in reviewers' own words
Critical
“The guy that did my leaked shower his tool battery died and he had to cut a hole in my Sheetrock with a pocket knife then he left and the water temp was mild warm. Not happy and they screws me in the price. Bought cheap shower head and faucet. Will never use them again paid over 600. It was a joke”
Positive
“Kamron was awesome and informative and quick with the repair. My heater went out last night and inside temp dropped to 50 degrees. They got a call from me at 830 and had my heat fixed and running by 1145. Thank you guys”
“I recently had my unit checked by Rudy, and he provided excellent service from start to finish. He was efficient, friendly, and very informative throughout the entire visit. Rudy took the time to explain what he was checking, what he found, and what I should look out for moving forward. His professionalism and positive attitude made the whole experience easy and stress-free. I truly appreciate his work and highly …”
Quotes are reproduced verbatim from public reviews on the platforms shown; we select which to feature, and selection reflects our editorial judgment. Report a quote that doesn't match its source ↗
The rating picture
Small sample — we've analyzed only 5 of 842 reviews so far. Treat this as a first read.
Newest review in our sample: Mar 2026.
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Find plumbers near you
Best Care Plumbing, Heating and Airisn't in one of our ranked city guides yet — the nearest covered markets are below.
Nearby: Huntsville · Athens · Hartselle · Hazel Green