Best Care Plumbing, Heating and Air

Kamron was awesome and informative and quick with the repair. My heater went out last night and inside temp dropped to 50 degrees. They got a call from me at 830 and had my heat fixed and running by 1145. Thank you guys

I recently had my unit checked by Rudy, and he provided excellent service from start to finish. He was efficient, friendly, and very informative throughout the entire visit. Rudy took the time to explain what he was checking, what he found, and what I should look out for moving forward. His professionalism and positive attitude made the whole experience easy and stress-free. I truly appreciate his work and highly recommend him for any HVAC services!

This review is for Colin and James in Huntsville, AL. They installed a new hot water heater. They were fantastic! Very professional and courteous the entire time. They helped me move some of the items in the way of the tank access since I couldn't lift them myself. I thoroughly enjoyed talking with them and they answered all of my questions. Highly recommend them for their knowledge and efficiency. They made sure I could access the emergency shut off valve and went above and beyond. Dee who coordinated and scheduled my installation was so helpful. She worked with me on all aspects of the installation and called with statuses and any changes to give me a heads up. This was a very positive experience!

The guy that did my leaked shower his tool battery died and he had to cut a hole in my Sheetrock with a pocket knife then he left and the water temp was mild warm. Not happy and they screws me in the price. Bought cheap shower head and faucet. Will never use them again paid over 600. It was a joke

I purchased two toilets from Home Depot and paid for installation services. Best Care Plumbing called me on Friday to schedule an appointment on Monday. I was originally told that my appointment would be some time in the afternoon so I left work early. I made three phone calls throughout the day to confirm my appointment and was told I was still on the schedule. Around 4:00, I received another phone call saying I needed to be rescheduled the following day. I had two damaged toilets so I was in an emergency situation. I explained that the company and they said they could have someone install one toilet Monday and then the second one Tuesday. I measured the distance from my wall and assumed I needed a 12 rough toilet. When the rech came, he stayed that I nerfed 10 rough toilets and that a 12 couldn't be installed. I returned both toilets to Home Depot and purchased the 10 in rough ones. Since my appointment had been rescheduled, I ended up having to use another vacation day to be home for the installation. I contacted Best Care this morning and was told a tech was on the way around 8:00. The representative then corrected her statement and said that it would actually be between 1:00 and 5:00. I was overly anxious since both of my toilet tanks had cracked. I made three calls to Best Care because I was receiving no type of communication but was told I was still on schedule. Finally, around 5:30 someone showed up to install the toilets. I inquired again about the rough on measurements before installation started and the tech said that since the rough in measurement was approximately 11 inches from the wall, the 10 rough toilet was the correct selection. After installation was complete, I noticed there's a 3 inch gap between the toilet and the wall in both bathrooms which looks very strange. I am a bit concerned that I don't have the correct size. I gave used two days off work trying to utilize this company and I'm still not sure I made the best decision. Their timing and communication alone have me very reluctant to use their services again.