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Benjamin Franklin Plumbing

Winter Garden, FL
4.7(1756 reviews)
RESPONSE

Unknown

No response data yet

EMERGENCY

24/7 Verified

Confirmed by reviews

PRICING

Premium / Upsells

Membership programs detected in reviews

RED FLAGS

1 concern

upselling concerns

Trust Score: 0/100 · Based on 1756 reviews

Top pickTop pick
4.7Google

Our Verdict

Strong Hire

#5 of 8 in Winter Garden, FL

Best for
  • Emergency and same-day calls
  • Budget-conscious homeowners
  • Complex installs and remodels
  • Water heater install/repair
Avoid if

No major caveats

Hire if: You need fast same-day or after-hours response

Hire if: You need a plumber who actually shows up when scheduled

Caution if: You need rock-bottom prices with zero flexibility on the quote

Caution if: You need detailed walkthroughs and written estimates before work starts

How they score across what matters

Based on 5 reviews analyzed. Click a row for the quote that best illustrates the score.

What they do well (and don’t)

Green means reviews confirm they’re good at it. Red means reviewers flag issues. Gray means no reviews talk about it yet.

What 1756 Reviews Tell Us

Emergency Response

Emergency and same-day calls

What To Watch Out For

Not enough data to identify consistent weaknesses; one reviewer noted possible upselling but accepted the recommendation due to warranty coverage

1 review mentions membership programs or upselling

Upselling concerns

Quality & Professionalism

5 of 5 reviews praise punctuality and professionalism; multiple mention on-time arrival and pleasant demeanor during emergencies

4 of 5 reviews explicitly mention technical expertise: diagnosing hidden issues (water softener), selecting right parts, efficiency completing multiple jobs same-day

Attention to detail and pride in workmanship: mentions of clean workspace, doing job right first time, and proactive identification of future problems

Pricing

Transparent pricing approach: reviewers report straightforward recommendations without pressure, though one notes upselling came with warranty justification

Clean & Professional24/7 Verified by Reviews

Customer reviews

Reviews from Google, Yelp & more

2
2003markmroz

Stephan did a great job fixing our toilet. He was very courteous , knew his products and which one would be best for our repair. I would highly recommend him.

J
Jacqueline Walker

Plumber showed up on time, pleasant, professional and seemed to know what he was doing. He checked and diagnosed the situation and suggested how to correct it. Yes, he may have upsold us on the service, but the way he went about it and the fact that it came with warranty, made us say yes. We are pleased with the job he did and would not hesitate to recommend him or the company. Thanks Ben Franklin and good job Nicholas!

A
Andre Hankinson

Stephan did an outstanding job replacing my hot water heater. During his inspection, he quickly noticed that the existing water softener had been installed incorrectly, which could have led to bigger issues later on. He was able to replace the water heater and install a new filtration system all in one day, saving me time and future expenses. His knowledge, attention to detail, and efficiency really stood out. Stephan showed A1 professionalism from start to finish. If you’re looking for someone reliable, skilled, and honest, I highly recommend his services!

M
Marian Gilbert

I had a great experience with Matthew from Benjamin Franklin Plumbing. From the moment he arrived, he was professional, courteous, and extremely knowledgeable. He took the time to clearly explain what was going on, walked me through the options, and made sure I understood everything before starting the work. Matthew was efficient, detail-oriented, and left the workspace clean when he finished. It’s obvious he takes pride in doing the job right the first time. What really stood out was his honesty and transparency — no upselling, no pressure, just straightforward recommendations and quality workmanship. It’s not always easy to find contractors you can trust, but Matthew absolutely earned my confidence. I would highly recommend him and Benjamin Franklin Plumbing to anyone needing reliable, high-quality plumbing work.

R
Rob Thomas

Matthew is the best plumber I have ever encountered. Former contractor father would have stolen this gentleman for his affairs and great professionalism and courtesy. Awesome job we'll done for this family greatly appreciate his service and wonderful work for a time constraint issue. Family will continue to use this organization and request always the service of this fine gentleman and must inform you that he is a great asset to your organization. Deserves a pay raise 👏

Business details

Phone
(689) 210-8055
Address
2180 Premier Row Suite A, Orlando, FL 32809, USA
Hours
Open 24 hours

Service area

Based in Winter Garden. Serves 14 nearby cities within 20 miles:

Last updated June 25, 2026 · Data from Google Reviews
0

Benjamin Franklin Plumbing

4.7$
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