Benjamin Franklin Plumbing of Prescott
Plumber · Prescott Valley, AZ · Open 24 hours per Google listing
Our verdict
Excellent workmanship and same-day emergency response, but pricing is inconsistent and significantly higher than competitors—expect 30-100% markups on complex jobs.
Scores are our editorial reading of published customer reviews — not a verification, license check, or guarantee.
Ranked #13 of 15 plumbers we've reviewed in Prescott Valley, AZ · compare all →
Our opinion, based on the 120 reviews we analyzed from Google, Yelp and BBB · Analysis updated Jun 2026 · How we decide ↗
Advertises 24-hour service on its Google profile — no reviews we analyzed mention after-hours response either way.
What reviewers praise
Multiple technicians (Andrew, Tom, Aaron, Eric, Nick) consistently praised for professionalism, friendliness, and technical skill across 16+ reviews
Cited in 19 of the 120 reviews we analyzed.
Same-day emergency response documented; multiple reviews note arrival on-time for urgent issues including weekend calls
Cited in 3 of the 120 reviews we analyzed.
Technicians go extra mile: Andrew creatively addressed cost-saving options; Tom researched and followed up on unresolved issues; Aaron and others made repeat visits to ensure satisfaction
Cited in 4 of the 120 reviews we analyzed.
What reviewers report — the concerns
Other directories bury these. We think you should read them before you call. Every concern below comes from the reviews it cites.
Red flag
Pattern of upselling and unnecessary recommendations: customer told complex $800 surgery needed when $25 part was available elsewhere; offered $4K backflow valve when already installed; pressured to schedule expensive follow-ups without clear justification
Cited in 3 of the 120 reviews we analyzed.
Red flag
Responsiveness breakdown on complex problems: one customer with urgent issue received dismissive service when Tom declined to investigate or use diagnostic camera, blamed customer for 'not allowing' work, misrepresented situation to office
Cited in 1 of the 120 reviews we analyzed.
Red flag
Significant Yelp-to-Google discrepancy: 4.7/5 on Google vs. 1.9/5 on Yelp suggests possible review management or platform-specific complaint concentration
Pricing significantly exceeds market rate: one customer paid $2K for work another quoted at $538 service call; another paid $902 for incomplete work; quotes $1800 higher than same job three months prior
“Quote $1800 higher than same job three months prior”
Cited in 4 of the 120 reviews we analyzed.
Incomplete work and follow-up failures: Aaron forgot to return to finish job, requiring four call-backs; technician departed without completing diagnostic on clogged drain
Cited in 2 of the 120 reviews we analyzed.
Poor customer service responsiveness: customers report calls not returned, manager callback promises unfulfilled, inability to reach support staff
Cited in 2 of the 120 reviews we analyzed.
Technicians arriving unprepared: one tech showed up without standard tools and had to borrow customer's snake
Cited in 1 of the 120 reviews we analyzed.
Keep it in proportion: these concerns are cited in 7 of the 120 reviews we analyzed. Most reviewers report positive experiences — see the full rating picture below.
The evidence — in reviewers' own words
Critical
“Tom came back to check on previous employees failure to clean out tree roots. Previous employee used an electric snake, like the one we own, it got out of hand and he broke sewer line and water line, all he did was punch a hole thru toilet paper which it allowed to flush thru 2 guests in my Airbnb. When Tom came you could tell he did not want to deal with the situation as telling my husband and I if he used his …”
“Unethical deceptive practices to take money and supplies they don't earn. They tell me they want 100% customer satisfaction and want to work with me but then never get back to me. They keep removing my review from their site.”
“I paid a hundred and twenty nine dollars for the plumber to diagnose and estimate the cost to install two toilets that I had already purchased. the cost estimate was $300. The first one was installed, and then the second one was installed except for the one foot hose between the valve and the toilet. The current one that we had was a few inches short. The plumber called back to his home office and they said it would …”
Positive
“Had an emergency. My septic tank drain from the house was clogged. Tom was great. Very professional and thorough. He diagnosed the problem quickly. Unfortunately it was more involved than just a simple unclogging and he explained the next steps to take for me to get the ball rolling on fixing it. I was impressed with Tom and the Benjamin Franklin company and will recommend you guys in the future”
“Aaron was friendly and did most of the work in a short period of time. He forgot to return to finish the job so I had to call four times. He came out and apologized as he forgot to finish the small job. No biggie to me. What I was upset was the cost of $2K. It was excessive for the job. I had surgery on right hand so I couldn’t do it. Aaron dug a few feet down reattach the flipper and install a new tube. Being …”
Quotes are reproduced verbatim from public reviews on the platforms shown; we select which to feature, and selection reflects our editorial judgment. Report a quote that doesn't match its source ↗
The rating picture
Our sample skews heavily toward critical reviews — it disagrees with the Google average shown above.
Newest review in our sample: Feb 2026.
Across platforms
Severe disconnect: Google 4.7/5 (1041 reviews) vs. Yelp 1.9/5 (35 reviews). Yelp contains negative pattern of billing disputes, upselling, and unethical practices allegations; Google reviews focus on individual tech praise but bury pricing complaints. The variance suggests either review filtering on Google or concentrated venting on Yelp from customers with serious billing disputes.
Should you hire Benjamin Franklin Plumbing of Prescott?
Hire if
- You need high-quality work that holds up over time
- You need a plumber who actually shows up when scheduled
Think twice if
- You need predictable, consistent service across every visit
- You need rock-bottom prices with zero flexibility on the quote
- You need airtight scheduling and guaranteed arrival times
Look elsewhere if
- You're highly price-sensitive
Advice derived from the review analysis above — how we decide.
Own Benjamin Franklin Plumbing of Prescott?
You can respond to our analysis, correct business facts, or dispute the accuracy of a quoted review. Responses that check out get published on this page, and factual errors get corrected — see our corrections policy. We don't remove accurate quotes, but we'll re-run your assessment as your reviews change.
More plumbers in Prescott Valley, AZ
ACE Home Services (formerly Yavapai Plumbing & Heating)LOOK ELSEWHERERanked #12 of 15 in Prescott Valley · Excellent workmanship and fast response when they show up, but pricing is frequently doubl…Nichols Plumbing, Electrical, & HVACLOOK ELSEWHERERanked #14 of 15 in Prescott Valley · Of 100 reviews, 16 are 1-2 star with multiple home-warranty complaints — one tenant landlo…See all 15 plumbers we've reviewed in Prescott Valley, AZ →
Nearby: Prescott Valley · Chino Valley · Skull Valley