ACE Home Services (formerly Yavapai Plumbing & Heating)
Plumber · Prescott Valley, AZ · Open 24 hours per Google listing
Our verdict
Excellent workmanship and fast response when they show up, but pricing is frequently double competitors' quotes and billing practices are aggressive.
Scores are our editorial reading of published customer reviews — not a verification, license check, or guarantee.
Ranked #12 of 15 plumbers we've reviewed in Prescott Valley, AZ · compare all →
Our opinion, based on the 130 reviews we analyzed from Google, Yelp and BBB · Analysis updated Jun 2026 · How we decide ↗
Lists 24-hour service on its Google profile — and reviewers describe after-hours calls.
What reviewers praise
Strong technical expertise and workmanship: 6 reviewers specifically praise quality of work, problem-solving, and professionalism of individual technicians (Derek's creative HVAC fix, Joshua's careful installation, John and Allen's HVAC knowledge).
1 cited review
“ontime, professional, got everything installed quickly”
Cited in 6 of the 130 reviews we analyzed — 5 cited reviews not excerpted here.
Fast response and same-day service when available: 5 reviewers mention rapid callback, same-day scheduling, on-time arrival, or quick completion.
1 cited review
“ontime, professional, got everything installed quickly”
Cited in 4 of the 130 reviews we analyzed — 3 cited reviews not excerpted here.
Professional communication and customer education: 4 reviewers highlight technicians explaining work, showing pictures, walking through options without pressure, and cleaning up after themselves.
Cited in 4 of the 130 reviews we analyzed.
What reviewers report — the concerns
Other directories bury these. We think you should read them before you call. Every concern below comes from the reviews it cites.
Red flag
No-show and cancellation issues: 2 reviewers report failed appointments or last-minute cancellations that left customers without service for days, with poor communication and late notification.
Cited in 2 of the 130 reviews we analyzed.
Red flag
Unethical billing practices: 3 reviewers report surprise charges, multiple invoices for same service, charging for service calls not requested, or threatening legal action against negative reviews.
Cited in 3 of the 130 reviews we analyzed.
Red flag
Inconsistent service quality and responsiveness: 3 reviewers experienced poor follow-up (3+ calls needed, week-long delays to reach manager), different answers from different reps, and communication only via email (no phone cancellation).
“Can't cancel over phone, must email them”
Cited in 3 of the 130 reviews we analyzed.
Red flag
Veteran discount misrepresentation: 2 reviewers mention inconsistency—one received veteran discount, another explicitly states none was given despite veteran-owned branding.
Cited in 2 of the 130 reviews we analyzed.
Pricing significantly above market: 9 reviewers report quotes 2-7x higher than competitors or industry standards—e.g., $1,960 for heating element replacement (industry standard $200-$300), $8,100 for water line reroute (should be ~$2,000), $500+ for $5 dishwasher pipe, $720 for $50 capacitor replacement, $7,000 for pilot light adjustment (competitor charged $95), $14,000+ for mobile home HVAC package.
“They wanted to charge $8100 to reroute a water line; should cost no more than $2000.”
Cited in 9 of the 130 reviews we analyzed.
Lack of pricing transparency: Multiple reviewers report refusal to break down parts vs. labor, use of flat-rate quotes without justification, and surprise invoices after work completion.
Cited in 3 of the 130 reviews we analyzed.
Aggressive sales tactics: 3 reviewers report being pressured to replace entire units rather than repair, being pushed to buy unnecessary products (water softener), or overstating problems to justify replacement.
Cited in 3 of the 130 reviews we analyzed.
Keep it in proportion: these concerns are cited in 16 of the 130 reviews we analyzed. Most reviewers report positive experiences — see the full rating picture below.
The evidence — in reviewers' own words
Critical
“Ace Home Services North in my opinion is just a wolf in sheep's clothing waiting to pounce on ignorant customers that don't know any better about these type of mechanical and electrical repairs but little did they know I build custom designed automation machines for a living and have an extensive mechanical and electrical background. They tried to take advantage of me but I did my research before just bending over …”
“The tech came and spent about 20 minutes and told my elderly mother that she needed a new unit because it couldn't be fixed. Thank goodness she has us because we called another company and the tech was able to fix it. We now have wonderful heat and the tech found why our ac bill was so high. So he helped her that way too. It's unbelievable that an elderly widow would be taken advantage of.”
“Hello everyone on July 5 2024 a ACE technician came to my home for a schedule maintenance of 79$ on my air conditioning system that was installed on May of 2024 , 6 years ago by Yavapai plumbing . Then the technician told me that my dual capacitor needed to be change 30$ part,I okayed it then after switching the part ? He made me sign a invoice for 340$ and then few minutes later he made me sign another invoice ?by …”
Positive
“Marcus and Danny with Ace home service services. Aka The dream team🫡🫡🫡 These guys came out, gave an estimate, then got the work done same day. Replaced an aging instant hot water heater with a slick new one and were professional with communication throughout the process.”
“Joe, Brad and Tom were at our house yesterday and installed a new heating/air conditioning unit and also cleaned out our ducts. They worked in a very professional and friendly manner. They cleaned up after themselves and explained how the new thermostat worked. We are very happy with their expertise and getting the job done in a timely matter. They cleaned up after themselves and left everything in order. …”
Quotes are reproduced verbatim from public reviews on the platforms shown; we select which to feature, and selection reflects our editorial judgment. Report a quote that doesn't match its source ↗
The rating picture
Our sample skews heavily toward critical reviews — it disagrees with the Google average shown above.
Newest review in our sample: Feb 2026.
Across platforms
Massive gap: Google 4.8/5 vs. Yelp 2.6/5 (2.2 star difference). Google reviews focus on individual technician quality and workmanship; Yelp reviews heavily document pricing disputes, attempted upsells, and billing practices. Yelp contains 14 one-star reviews citing overcharging; Google sample shows fewer pricing complaints. Rating gap suggests Google reviews may be filtered, incentivized, or from different customer segment than Yelp's detail-oriented reviewers.
Should you hire ACE Home Services (formerly Yavapai Plumbing & Heating)?
Best for
- Drain and sewer work
Hire if
- You need high-quality work that holds up over time
- You need fast same-day or after-hours response
Think twice if
- You need predictable, consistent service across every visit
- You need rock-bottom prices with zero flexibility on the quote
- You need detailed walkthroughs and written estimates before work starts
Look elsewhere if
- You're highly price-sensitive
Advice derived from the review analysis above — how we decide.
Own ACE Home Services (formerly Yavapai Plumbing & Heating)?
You can respond to our analysis, correct business facts, or dispute the accuracy of a quoted review. Responses that check out get published on this page, and factual errors get corrected — see our corrections policy. We don't remove accurate quotes, but we'll re-run your assessment as your reviews change.
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