Austin Plumbing, Heating, Air & Electric
Plumber · Waukesha, WI
Our verdict
Dispatches technicians within hours even during peak emergencies, with consistent praise for speed and knowledgeable service across plumbing, HVAC, and electrical work.
Scores are our editorial reading of published customer reviews — not a verification, license check, or guarantee.
Ranked #1 of 15 plumbers we've reviewed in Waukesha, WI · compare all →
Our opinion, based on the 5 reviews we analyzed from Google, Yelp and BBB · Analysis updated Jun 2026 · How we decide ↗
Only 5 reviews analyzed — treat this assessment as a first impression, not a track record.
What reviewers praise
Exceptional same-day and rapid response: 4 of 5 reviews explicitly mention same-day or near-immediate dispatch, including during high-volume winter emergencies
2 cited reviews
“Troy put together a reasonable cost to install new water heater”
“Extremely responsive as our basement flooded due to backed up wastewater pipe”
Cited in 4 of the 5 reviews we analyzed — 2 cited reviews not excerpted here.
Transparent communication during jobs: 3 reviews highlight proactive updates and explanations throughout service calls
2 cited reviews
“multiple times giving me updates on where he was at in the job”
“Extremely responsive as our basement flooded due to backed up wastewater pipe”
Cited in 3 of the 5 reviews we analyzed — 1 cited review not excerpted here.
Fair pricing with warranty backing: customers noted reasonable costs and equipment warranties included with installations
1 cited review
“Troy put together a reasonable cost to install new water heater”
Long-term customer retention: one reviewer reports 10+ years of service with the company
Cited in 1 of the 5 reviews we analyzed.
What reviewers report — the concerns
We looked for patterns of complaints in the 5reviews we analyzed and didn't find any. That's rare — but it's a reading of published reviews, not a guarantee.
The evidence — in reviewers' own words
Positive
“Extremely responsive as our basement flooded due to a backed up wastewater pipe. Luke K. was our technician. He was 10/10 across the board. Super friendly, took time to answer questions, diagnosed the issue, and was just overall a really nice guy. Would absolutely go through them again.”
“Called them because my water heater went out, they sent Troy over same day to access the situation. Replacement was necessary so Troy put together a reasonable cost to install an new water heater the very next day & best part is they warranted all their equipment they use through their services. Thanks much Austin!”
Quotes are reproduced verbatim from public reviews on the platforms shown; we select which to feature, and selection reflects our editorial judgment. Report a quote that doesn't match its source ↗
The rating picture
Small sample — we've analyzed only 5 of 1,850 reviews so far. Treat this as a first read.
Newest review in our sample: Mar 2026.
Should you hire Austin Plumbing, Heating, Air & Electric?
Best for
- Emergency and same-day calls
- Budget-conscious homeowners
- Complex installs and remodels
- Water heater install/repair
- Drain and sewer work
- Emergency and burst pipe repair
Hire if
- You need a plumber who actually shows up when scheduled
- You need fast same-day or after-hours response
Think twice if
- You need rock-bottom prices with zero flexibility on the quote
- You need warranty-grade work on a complex or high-stakes install
Advice derived from the review analysis above — how we decide.
Own Austin Plumbing, Heating, Air & Electric?
You can respond to our analysis, correct business facts, or dispute the accuracy of a quoted review. Responses that check out get published on this page, and factual errors get corrected — see our corrections policy. We don't remove accurate quotes, but we'll re-run your assessment as your reviews change.