ASAP American Sewer And Plumbing Services Inc
Plumber · Toledo, OH
Our verdict
Fast emergency response and solid workmanship from individual technicians, but inconsistent follow-through on promised work and pricing disputes raise serious concerns.
Scores are our editorial reading of published customer reviews — not a verification, license check, or guarantee.
Ranked #13 of 15 plumbers we've reviewed in Toledo, OH · compare all →
Our opinion, based on the 5 reviews we analyzed from Google, Yelp and BBB · Analysis updated Jun 2026 · How we decide ↗
Only 5 reviews analyzed — treat this assessment as a first impression, not a track record.
What reviewers praise
Rapid emergency response: technician called right away and arrived within 30 minutes for a sewage backup
1 cited review
“Technician called right away came out in about a 1/2 hour”
Individual technicians (Hunter, Dustin, Michael) consistently praised for knowledge, professionalism, and going above expectations
2 cited reviews
“Technician called right away came out in about a 1/2 hour”
“they are REFUSING to complete the job they said they would”
Cited in 3 of the 5 reviews we analyzed — 1 cited review not excerpted here.
Clear communication about scope of work and offering customers options before proceeding
1 cited review
“Told us what they were going to do and gave us options”
What reviewers report — the concerns
Other directories bury these. We think you should read them before you call. Every concern below comes from the reviews it cites.
Red flag
Broken promises on scope of work: customer states company told them face-to-face fencing would be reinstalled 'once the ground settled' but is now refusing to complete this work despite removing it themselves
“they are REFUSING to complete the job they said they would”
Red flag
Potential billing dishonesty: one reviewer alleges company charged $250 for diagnostic video, failed to follow standard protocol (submitting to city), and claims company will collect $200 reimbursement from city while keeping customer's $250
“He charged me $250.00. The city will not take the video from homeowner”
Red flag
Unprofessional customer service: customer reports 'rude' and 'unprofessional' staff member during follow-up communication about unresolved issues
“they are REFUSING to complete the job they said they would”
Failure to complete promised follow-up work: company removed fencing during sewer line replacement but refused to reinstall it as verbally agreed, leaving customer with unresolved yard safety hazards
“they are REFUSING to complete the job they said they would”
Incomplete job site restoration: customer reports unfilled hole in yard left after sewer work, creating safety risk for grandchildren
“they are REFUSING to complete the job they said they would”
Questionable billing practices and lack of industry knowledge: charged $250 for sewer video that customer claims should have been submitted by the company to the city per standard protocol; customer alleges company misrepresented this requirement
“He charged me $250.00. The city will not take the video from homeowner”
Keep it in proportion: these concerns are cited in 2 of the 5 reviews we analyzed. Most reviewers report positive experiences — see the full rating picture below.
The evidence — in reviewers' own words
Critical
“UPDATE: Well, guess I was too quick to give this company a glowing review. Although I am grateful for the sewer work they completed, I'm FUMING that they are not true to their word, and quite frankly, do not care about the safety of the customers. And, the rude person I spoke to...UNPROFESSIONAL!! The fencing I mentioned, that ASAP told me to my face they would come and re-install "once the ground settled"--still …”
“Hunter Salmon took the video of my sewer line. However he didn’t do what he should have done. He emailed me the video and told me to send it to the city. He charged me $250.00. The city will not take the video from the homeowner, it had to come from the company that took it. The company is also supposed to mark the ground where the break is so they had to take another video and mark the ground. If it’s the …”
Positive
“Called The company for emergency sewage backing up in my bathroom. Technician called right away came out in about a 1/2 hour gave us an estimate. Dustin came back the next day and fix the sewage coming up into the bathroom. He is very knowledgeable. He knows his job very well. I hope he is recognized for his good and hard work. I am so grateful that he Did this in a timely matter. We were without a toilet and …”
“We had a bad leak at the elbow of our drain for our kitchen sink. Michael was the man on the job and was very helpful and professional. He replaced some of the pipe including the elbow and even put in a clean out to make it easier to snake if it were to clog again at no additional cost. He even snaked the drain. I would recommend this company. They are great and do moneys worth work!”
Quotes are reproduced verbatim from public reviews on the platforms shown; we select which to feature, and selection reflects our editorial judgment. Report a quote that doesn't match its source ↗
The rating picture
Small sample — we've analyzed only 5 of 197 reviews so far. Treat this as a first read.
Newest review in our sample: May 2026.
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Nearby: Toledo · Clay Center · Swanton