ARS/Rescue Rooter
Plumber · Lafayette, IN · Open 24 hours per Google listing
Our verdict
Excellent workmanship and fair pricing when they show up, but inconsistent appointment-keeping and communication issues make them risky for time-sensitive emergencies.
Scores are our editorial reading of published customer reviews — not a verification, license check, or guarantee.
Ranked #3 of 13 plumbers we've reviewed in Lafayette, IN · compare all →
Our opinion, based on the 5 reviews we analyzed from Google, Yelp and BBB · Analysis updated Jun 2026 · How we decide ↗
Advertises 24-hour service on its Google profile — no reviews we analyzed mention after-hours response either way.
Only 5 reviews analyzed — treat this assessment as a first impression, not a track record.
What reviewers praise
Strong workmanship quality: 3 of 5 reviews highlight skilled technicians who complete complex jobs thoroughly and professionally
1 cited review
“Entire job to completion with no additional cost, just original quote”
Cited in 2 of the 5 reviews we analyzed — 1 cited review not excerpted here.
Pricing transparency when honored: 2 reviews explicitly praise sticking to original quotes with no surprise charges
1 cited review
“Entire job to completion with no additional cost, just original quote”
Cited in 2 of the 5 reviews we analyzed — 1 cited review not excerpted here.
Individual technicians earn high praise: Nate Davis specifically recognized for weekend emergency response with exceptional attitude and skill
What reviewers report — the concerns
Other directories bury these. We think you should read them before you call. Every concern below comes from the reviews it cites.
Red flag
2 of 5 reviews (40%) report appointment no-shows or reschedules, with one leading customer to switch to competitor mid-emergency
“They can't even keep an appointment how can they get a warranty”
Red flag
Incomplete or unprofessional service: 1 review documents tech lacking basic tools (11mm wrench, pliers), requiring customer to remove toilet and provide own equipment
Cited in 1 of the 5 reviews we analyzed.
Red flag
Aggressive upselling after service failure: When customer canceled due to ARS missing appointment that caused water damage, company attempted to sell warranties
“They can't even keep an appointment how can they get a warranty”
Appointment reliability: 2 of 5 reviews report missed or rescheduled appointments; one customer had to call competitor after ARS no-show resulted in water damage
“They can't even keep an appointment how can they get a warranty”
Cited in 2 of the 5 reviews we analyzed.
Bait-and-switch pricing: 1 review reports advertised $83 service arriving at $381 quote (4.6x markup)
Cited in 1 of the 5 reviews we analyzed.
Communication gaps: Multiple reviews cite poor communication skills and unhelpful dispatcher interactions
“They can't even keep an appointment how can they get a warranty”
Cited in 2 of the 5 reviews we analyzed.
Keep it in proportion: these concerns are cited in 2 of the 5 reviews we analyzed. Most reviewers report positive experiences — see the full rating picture below.
The evidence — in reviewers' own words
Critical
“Called for a sewer line drain cleaning was told they could be out next day so I made appointment for 2 to 6 window and let them know that it would have to be closer to 5 because of my job. The guy was very understanding and put in the notes. I called next day because I had a missed call and was told they could come now but couldn't wait till 5 and this was at 1pm, which is outside of the original window I was …”
“Advertised $83 clean out. Tech shows and he says $381! I had to disconnect water line from toilet as tech attempted to remove retaining nut holding flushing apparatus! Then I, not the tech, removed the toilet. Extremely messy and incomplete hardware installation. It took a full 2.5 hours to run a 50' snake! I certainly do hope to hear from a proper mgnt representative as the dispatcher, McKayla (sp?), called to cite …”
Positive
“Two men arrived on time @9:00am and started work on the installation. It was complicated, since they had to remove the water softener and brine tank to get to the target install location. The old leaking tank water heater was successfully extracted. Then they cleaned the floor in the area since it was severely stained from the old water heater (something they didn't have to do, and they did a superb job in …”
“Nate Davis - give this guy a raise. Holy crap - no pun intended. Our basement floor drain was back-flooding. We called around, got wildly different estimates from different companies, landed on ARS as the one we wanted to have come out. Nate drove from Avon to Lafayette, which is over an hour, on a Saturday mind you, and had the absolute best top tier attitude and personality possible. He was light-hearted, …”
Quotes are reproduced verbatim from public reviews on the platforms shown; we select which to feature, and selection reflects our editorial judgment. Report a quote that doesn't match its source ↗
The rating picture
Small sample — we've analyzed only 5 of 1,110 reviews so far. Treat this as a first read.
Newest review in our sample: Jun 2026.
Own ARS/Rescue Rooter?
You can respond to our analysis, correct business facts, or dispute the accuracy of a quoted review. Responses that check out get published on this page, and factual errors get corrected — see our corrections policy. We don't remove accurate quotes, but we'll re-run your assessment as your reviews change.