Approved Plumbing Co.
Plumber · Cleveland, OH
Our verdict
BBB A+-accredited with 4.8★ across 391 reviews; 90% positive sentiment, fast_response=18 and 12 same-day service mentions — pricing complaints surface in 3 reviews, including a ~$400 toilet flapper repair.
Scores are our editorial reading of published customer reviews — not a verification, license check, or guarantee.
Our opinion, based on the 100 reviews we analyzed from Google, Yelp and BBB · Analysis updated Jun 2026 · How we decide ↗
What reviewers praise
Fast dispatch with same-day availability cited in 12 of 100 reviews; themeCounts.fast_response=18 — consistent across weekday and weekend calls.
2 cited reviews
“Found water leak at outside faucet, call and got great response time. Sam came out, explained option to repair, was able to do right away. Explained what he was doing and did great professional job.”
“They worked hard for several hours in terrible weather. They managed to unblock our very blocked drain and charged us fairly. They explained the situation and what they were doing clearly.”
Cited in 3 of the 100 reviews we analyzed — 1 cited review not excerpted here.
BBB A+ accredited; technician Sam Larissey praised by name across multiple reviews for explaining work clearly and delivering high-quality outcomes.
Cited in 3 of the 100 reviews we analyzed.
Emergency and weekend responsiveness confirmed: left voicemail Sunday, received callback Monday morning, tech arrived same afternoon per review.
Cited in 1 of the 100 reviews we analyzed.
What reviewers report — the concerns
Other directories bury these. We think you should read them before you call. Every concern below comes from the reviews it cites.
Red flag
One reviewer reports tech charged ~$400 to replace a toilet flapper on an elderly homeowner — parts cost under $20; no itemized breakdown provided before work began.
“Highway Robbery! Totally took advantage of the elderly. Had two toilets where the flapper degraded over time... They charged an 80+ year old almost $400 for the work!! Any handyman said parts, time/labor shouldn't have cost more than $150 max.”
Pricing flagged as excessive in 3 of 100 reviews (themeCounts.expensive=3): one reviewer reports ~$400 for a toilet flapper change (parts cost $7–20 at Home Depot), with a $99 dispatch fee on top.
“Highway Robbery! Totally took advantage of the elderly. Had two toilets where the flapper degraded over time... They charged an 80+ year old almost $400 for the work!! Any handyman said parts, time/labor shouldn't have cost more than $150 max.”
Keep it in proportion: these concerns are cited in 1 of the 100 reviews we analyzed. Most reviewers report positive experiences — see the full rating picture below.
The evidence — in reviewers' own words
Critical
“Had a billing discrepancy, called them to discuss. Was told I had to talk to the manager. Left my contact information and never got a call back. Had to suck up the costs. Will use another company next time.”
“Would not use again. Needed some simple work done and they just pushed to upsell. Had no idea they were charging an additional $100 just to drive out to my home. Unethical.”
“Honestly disappointed. Russ F. came out today to look at two different broken spigots, one in our garage and one located on the front of our house. By the way can’t say enough kind things about Russ, he was fantastic, the company and the pricing however, not so much. The price for fixing the front spigot (which we knew was a more complicated fix) seemed fair, minus the $280 they wanted to charge to simply cut our …”
Positive
“Found water leak at outside faucet, call and got great response time. Sam came out, explained option to repair, was able to do right away. Explained what he was doing and did great professional job.Will definitely use if need plumber again.”
“I got an appointment right away. Sam and the other worker gave me various options and did the needed repair quickly. They recalled work they had done at my property some years back and that work was also excellent. Sam was especially helpful and pleasant.”
Quotes are reproduced verbatim from public reviews on the platforms shown; we select which to feature, and selection reflects our editorial judgment. Report a quote that doesn't match its source ↗
The rating picture
Newest review in our sample: Feb 2026.
Across platforms
Should you hire Approved Plumbing Co.?
Best for
- Emergency and same-day calls
Hire if
- You need fast same-day or after-hours response
- You need a plumber who actually shows up when scheduled
Think twice if
- You need rock-bottom prices with zero flexibility on the quote
- You need detailed walkthroughs and written estimates before work starts
Advice derived from the review analysis above — how we decide.
Own Approved Plumbing Co.?
You can respond to our analysis, correct business facts, or dispute the accuracy of a quoted review. Responses that check out get published on this page, and factual errors get corrected — see our corrections policy. We don't remove accurate quotes, but we'll re-run your assessment as your reviews change.
Find plumbers near you
Approved Plumbing Co.isn't in one of our ranked city guides yet — the nearest covered markets are below.
Nearby: Strongsville · Cleveland · Stow · Medina