Any Hour Services - Electric, Plumbing, Heating & Air
Plumber · Provo, UT · Open 24 hours per Google listing
Our verdict
Sharply split: of 100 analyzed reviews, 48 are 5-star and 48 are 1-star (consistency 0.03), with repeated surprise-fee complaints despite a 4.8 rating across 27,010 reviews.
Scores are our editorial reading of published customer reviews — not a verification, license check, or guarantee.
Ranked #14 of 15 plumbers we've reviewed in Provo, UT · compare all →
Our opinion, based on the 100 reviews we analyzed from Google, Yelp and BBB · Analysis updated Jun 2026 · How we decide ↗
Advertises 24-hour service on its Google profile — no reviews we analyzed mention after-hours response either way.
What reviewers praise
Named techs (Sherri, Mark, Presley) praised for friendly, thorough work and clear walkthroughs
1 cited review
“Sherri came out today to snake our kitchen line. She was super friendly and professional. She quickly took care of the issue. I would recommend her to anyone!!”
Cited in 3 of the 100 reviews we analyzed — 2 cited reviews not excerpted here.
Prompt arrival and quick fixes reported (fast_response cited 10 times)
Cited in 2 of the 100 reviews we analyzed.
What reviewers report — the concerns
Other directories bury these. We think you should read them before you call. Every concern below comes from the reviews it cites.
Red flag
Surprise/high fees flagged repeatedly: ~$900 to hook up a fridge water line, ~$1,000 for a garbage disposal, $197 to unclog a toilet
“Really, $900 to hook up a new refrigerator to the water line? RUN, RUN as fast as you can”
1 more cited review
“Called the woman said they DON'T have any technician there around 12am.. wtf you talk about any hour?”
Cited in 3 of the 100 reviews we analyzed — 1 cited review not excerpted here.
Red flag
Multiple reviewers report no callback after complaints and refund disputes
“I had two scheduled appointments that they called and canceled. The day after they canceled the second time by text (no phone call this time) I had to call back... they scheduled me out two more weeks.”
Cited in 2 of the 100 reviews we analyzed.
Red flag
Despite the 'Any Hour' name, caller was told no technician available around midnight for a toilet emergency
“Called the woman said they DON'T have any technician there around 12am.. wtf you talk about any hour?”
Pricing repeatedly called expensive even by satisfied customers
“Called the woman said they DON'T have any technician there around 12am.. wtf you talk about any hour?”
Cited in 2 of the 100 reviews we analyzed.
Canceled or rescheduled appointments with poor follow-up
“I had two scheduled appointments that they called and canceled. The day after they canceled the second time by text (no phone call this time) I had to call back... they scheduled me out two more weeks.”
Cited in 2 of the 100 reviews we analyzed.
Keep it in proportion: these concerns are cited in 6 of the 100 reviews we analyzed. Most reviewers report positive experiences — see the full rating picture below.
The evidence — in reviewers' own words
Critical
“I have used Any Hour for years with great success - until today. I needed a water heater repair under manufacturer warranty. The representative gave me the cost to install the replacement cost and explained that while the repair was under warranty I needed to cover the "labor cost". I asked him how long it would take him to replace the part - he said 2 to 3 hours (it actually took close to 2 hours). When I …”
“I was a VIP member for three years. Today I cancelled. Our furnace motor died in august. My wife called and they came to do the repair. They said it would cost 6k to replace to blower motor. After getting a second opinion the cost from factory parts and labor was 1600. I called Anyhour to inform them and they dropped their price blaming a software issue and fixed it for about the same price. Their tech replaced our …”
“Disclaimer: We are not a customer of Any Hour. But we could have been. This rating is on their "estimate" process. Last month, we had an HVAC replacement estimate appointment between 1 and 3; we even cancelled lunch plans in order to get home in time for the appointment window. At noon, we got a voicemail from "Billy" at Any Hour saying that they were unexpectedly shorthanded that day and asked if they could …”
Positive
“Needed help with a clogged bathroom sink and a smelling kitchen sink. Sherri was amazing. Prompt, friendly, and educational! Went above and beyond to ensure that not only were our sink issues handled, but also helped us schedule our FREE furnace check up. ⭐️⭐️⭐️⭐️⭐️”
“Any Hour Services has been great and dependable. Especially during high stress times. We initially had Carlos come and snake our drains. They couldnt get through which meant our line was broken. He took us through each step to show us what was wrong. He called for a camera technician to come and see. Todd came and was a great help in showing us how the line was broken. He helped us through the process and scheduling …”
Quotes are reproduced verbatim from public reviews on the platforms shown; we select which to feature, and selection reflects our editorial judgment. Report a quote that doesn't match its source ↗
The rating picture
Our sample skews heavily toward critical reviews — it disagrees with the Google average shown above.
Newest review in our sample: Mar 2026.
Across platforms
Google sits at 4.8 but the analyzed sample is 48 five-star vs 48 one-star (consistency 0.03), and a Yelp reviewer cites 31 BBB complaints — the aggregate rating masks a polarized record.
Should you hire Any Hour Services - Electric, Plumbing, Heating & Air?
Hire if
- You need fast same-day or after-hours response
- You need high-quality work that holds up over time
Think twice if
- You need predictable, consistent service across every visit
- You want detailed upfront explanations
- You need rock-bottom prices with zero flexibility on the quote
- You need airtight scheduling and guaranteed arrival times
Look elsewhere if
- You're highly price-sensitive
- You need this for a complex or high-stakes install
Advice derived from the review analysis above — how we decide.
Own Any Hour Services - Electric, Plumbing, Heating & Air?
You can respond to our analysis, correct business facts, or dispute the accuracy of a quoted review. Responses that check out get published on this page, and factual errors get corrected — see our corrections policy. We don't remove accurate quotes, but we'll re-run your assessment as your reviews change.
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