Admiral Plumbing Heating and Cooling
Plumber · Provo, UT · Open 24 hours per Google listing
Our verdict
Consistently fast emergency response and solid workmanship, but significant pricing disputes and billing issues on Yelp suggest occasional dishonest practices that contradict their Google reputation.
Scores are our editorial reading of published customer reviews — not a verification, license check, or guarantee.
Ranked #15 of 15 plumbers we've reviewed in Provo, UT · compare all →
Our opinion, based on the 122 reviews we analyzed from Google, Yelp and BBB · Analysis updated Jun 2026 · How we decide ↗
Lists 24-hour service on its Google profile — and reviewers describe after-hours calls.
What reviewers praise
Fast emergency response times: Multiple reviewers report same-day or next-day service, including weekend and holiday availability
1 cited review
“Got us in very quickly and were very friendly”
Cited in 4 of the 122 reviews we analyzed — 3 cited reviews not excerpted here.
Competitive pricing when honest: 4 reviewers explicitly praise fair pricing and one reports saving over $1,000 vs competitors
1 cited review
“over 1k less than competitors”
Cited in 4 of the 122 reviews we analyzed — 3 cited reviews not excerpted here.
High workmanship quality when job is completed: 8+ recent Google reviews praise technician skill, professionalism, and thoroughness
1 cited review
“Matt completed my service just fine”
Cited in 4 of the 122 reviews we analyzed — 3 cited reviews not excerpted here.
Named technicians deliver exceptional service: Kevin Torres, Matt (from Canada), John S., Korey, and Jamie consistently praised for friendliness and problem-solving
1 cited review
“Great communication and work”
Cited in 5 of the 122 reviews we analyzed — 4 cited reviews not excerpted here.
What reviewers report — the concerns
Other directories bury these. We think you should read them before you call. Every concern below comes from the reviews it cites.
Red flag
Billing disputes and aggressive payment collection: 2 of 26 Yelp reviews report being charged for incomplete work, bullied into payment, and check cashed despite verbal agreement not to
Cited in 2 of the 122 reviews we analyzed.
Red flag
Massive Google-Yelp rating gap: 4.9/5 on Google (1,183 reviews) vs 3.3/5 on Yelp (26 reviews) suggests potential review filtering or different customer segments experiencing different service quality
Red flag
High variance in dimension scores (31 points) indicates unpredictable service delivery—some technicians excellent, others problematic
“Never tried to upsell, best customer service, customer for life”
Cited in 2 of the 122 reviews we analyzed.
Inconsistent scheduling reliability: One reviewer waited 5 hours for a 20-minute service after multiple time changes; another reports no-show on first appointment
Cited in 2 of the 122 reviews we analyzed.
Diagnostic fee issues: $159 diagnostic charge not applied to final work and charged twice for same issue; competitor charged $38 applied to repair
Cited in 1 of the 122 reviews we analyzed.
Inflated quotes and overselling: Two Yelp reviewers report initial quotes $3,000+ vs competitor fix under $1,000, and pressure to upsell filtration systems
Cited in 1 of the 122 reviews we analyzed.
Keep it in proportion: these concerns are cited in 5 of the 122 reviews we analyzed. Most reviewers report positive experiences — see the full rating picture below.
The evidence — in reviewers' own words
Critical
“Seriously that reviewer posted 5 stars? I am glad they had a great experience but for me it was completely opposite. Got their information from the Renaii website, Task: to unplug air intake and install flush valves. Flow on the Renaii was stopping mid flow. The first time I called and had an appointment they never showed up. NEVER. I called to find out why I was waiting and no phone call to let me know hours …”
“DISHONEST. Seriously one of the worst customer service experiences I have ever had. Charged for work not completed then bullied me into paying after they said I didn't have to (multiple times). Awful to work with. Poor communication, and flat out untrustworthy. If you like being stolen from or taken advantage of, then this is the place for you.”
“Update: Although I had a wonderful experience with their HVAC, I will now have to take my business elsewhere. I was promised a free diagnostic on the phone when I scheduled and then could decide what to do with my garbage disposal, as is custom in the service industry world. The plumber told me they don't offer free diagnostics after spending five minute pulling out a piece of debri no smaller than a pea. I ended up …”
Positive
“Matt From Canada was great and completed my service just fine.”
“They came out like an hour after I called them. They explained and showed me what was wrong with my furnace and he was able to get the part and install it the next day, the part store was closed December 26 as it was observed as a holiday. They were fast friendly and honest. It was fairly priced as well”
Quotes are reproduced verbatim from public reviews on the platforms shown; we select which to feature, and selection reflects our editorial judgment. Report a quote that doesn't match its source ↗
The rating picture
Our sample skews heavily toward critical reviews — it disagrees with the Google average shown above.
Newest review in our sample: Dec 2025.
Across platforms
Critical gap: Google 4.9/5 vs Yelp 3.3/5. Google reviews cluster in 5-star with detailed positive experiences; Yelp contains three 1-star reviews citing billing fraud, no-shows, and aggressive upselling not mentioned on Google. Suggests selective positive reviews or service quality issues only surfacing on Yelp platform.
Should you hire Admiral Plumbing Heating and Cooling?
Hire if
- You need high-quality work that holds up over time
- You need clear communication and upfront explanations
Think twice if
- You need rock-bottom prices with zero flexibility on the quote
- You need airtight scheduling and guaranteed arrival times
Look elsewhere if
- You're highly price-sensitive
Advice derived from the review analysis above — how we decide.
Own Admiral Plumbing Heating and Cooling?
You can respond to our analysis, correct business facts, or dispute the accuracy of a quoted review. Responses that check out get published on this page, and factual errors get corrected — see our corrections policy. We don't remove accurate quotes, but we'll re-run your assessment as your reviews change.
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