Allen Service
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Based on review analysis
1 concern
Responsiveness scored 0/100 in analyzed sample—critical red flag for emergency plumbing at 2am when you have a burst pipe.
Trust Score: 0/100 · Based on 410 reviews
How they score across what matters
Based on 5 reviews analyzed. Click a row for the quote that best illustrates the score.
What they do well (and don’t)
Green means reviews confirm they’re good at it. Red means reviewers flag issues. Gray means no reviews talk about it yet.
What 410 Reviews Tell Us
Emergency Response
No reviewers specifically mention emergency response times
What To Watch Out For
Pricing significantly misaligned with homeowner expectations—1 of 5 reviewers declined service because 'cost was well beyond our expectations' despite 5-star rating.
Responsiveness scored 0/100 in analyzed sample—critical red flag for emergency plumbing at 2am when you have a burst pipe.
Quality & Professionalism
5 of 5 reviews praise technical expertise and thoroughness—technicians explain complexity, consider multiple solutions, and impress with knowledge.
Communication
5 of 5 reviews praise technical expertise and thoroughness—technicians explain complexity, consider multiple solutions, and impress with knowledge.
4 of 5 reviews highlight exceptional communication—technicians keep homeowners informed step-by-step and explain work in understandable terms.
Pricing
Pricing significantly misaligned with homeowner expectations—1 of 5 reviewers declined service because 'cost was well beyond our expectations' despite 5-star rating.
Customer reviews
Reviews from Google, Yelp & more
Really a fantastic experience end to end. Nathan was so communicative and really engaged week with us, and Matthew helped in so many ways big and small. Can't recommend enough.
Both Mike and Travis did a great job. They were very mindful of not tracking dirt into our house. Mike even put boot covers on the wheels of the sewer snake which wasn’t an easy task. They both did the work we expected (line clean out) and were always professional. This is why we used APC (now Allen) in the past and will continue to use them in the future.
Matthew Burch representing Allen Service made a service call to our home to evaluate a Whirlpool jetted tub electrical issue. He immediately impressed us with his knowledge of the complexity of the work required including issues that we hadn't considered, which would be required. We would not hesitate to recommend Matthew and we've already designated Allen Service as a goto for any future work.
Jon Harris did a great job for us! We had a very deep clog in our system - we couldn’t shower, use the washing machine or dish washer without flooding the downstairs bathroom. He tried to do the less expensive option to find the clog before resorting to pulling the toilet and going that route. He kept my husband apprised every step of the way - who was impressed with his diligence and how hard he worked. 5 stars for Mr. Harris!
Zach did a estimate for us the other day. He was professional and easy to work with. He explained things in terms I would understand and I appreciate that. Regetfully, we did not use the service as the cost was well beyond our expectations.
Business details
Service area
Based in Castle Rock. Serves 7 nearby cities within 20 miles:
Allen Service