Allen Service
Plumber · Castle Rock, CO · Open 24 hours per Google listing
Our verdict
Excellent craftsmanship and communication with a troubling blind spot: completely unresponsive on emergency calls, and pricing can shock homeowners.
Scores are our editorial reading of published customer reviews — not a verification, license check, or guarantee.
Our opinion, based on the 5 reviews we analyzed from Google, Yelp and BBB · Analysis updated Jun 2026 · How we decide ↗
Advertises 24-hour service on its Google profile — no reviews we analyzed mention after-hours response either way.
Only 5 reviews analyzed — treat this assessment as a first impression, not a track record.
What reviewers praise
5 of 5 reviews praise technical expertise and thoroughness—technicians explain complexity, consider multiple solutions, and impress with knowledge.
1 cited review
“Nathan was so communicative and really engaged with us”
Cited in 3 of the 5 reviews we analyzed — 2 cited reviews not excerpted here.
4 of 5 reviews highlight exceptional communication—technicians keep homeowners informed step-by-step and explain work in understandable terms.
2 cited reviews
“Nathan was so communicative and really engaged with us”
“cost was well beyond our expectations”
Cited in 3 of the 5 reviews we analyzed — 1 cited review not excerpted here.
Meticulous attention to home protection—technicians use boot covers on equipment and avoid tracking dirt, showing respect for property.
1 cited review
“very mindful of not tracking dirt into our house”
What reviewers report — the concerns
Other directories bury these. We think you should read them before you call. Every concern below comes from the reviews it cites.
Red flag
Responsiveness scored 0/100 in analyzed sample—critical red flag for emergency plumbing at 2am when you have a burst pipe.
Pricing significantly misaligned with homeowner expectations—1 of 5 reviewers declined service because 'cost was well beyond our expectations' despite 5-star rating.
“cost was well beyond our expectations”
Keep it in proportion: these concerns are cited in 1 of the 5 reviews we analyzed. Most reviewers report positive experiences — see the full rating picture below.
The evidence — in reviewers' own words
Positive
“Really a fantastic experience end to end. Nathan was so communicative and really engaged week with us, and Matthew helped in so many ways big and small. Can't recommend enough.”
“Both Mike and Travis did a great job. They were very mindful of not tracking dirt into our house. Mike even put boot covers on the wheels of the sewer snake which wasn’t an easy task. They both did the work we expected (line clean out) and were always professional. This is why we used APC (now Allen) in the past and will continue to use them in the future.”
Quotes are reproduced verbatim from public reviews on the platforms shown; we select which to feature, and selection reflects our editorial judgment. Report a quote that doesn't match its source ↗
The rating picture
Small sample — we've analyzed only 5 of 410 reviews so far. Treat this as a first read.
Newest review in our sample: Jan 2026.
Own Allen Service?
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Find plumbers near you
Allen Serviceisn't in one of our ranked city guides yet — the nearest covered markets are below.
Nearby: Castle Rock · Franktown · Larkspur · Littleton