Aero Plumbing Inc.
Plumber · West Columbia, SC · Open 24 hours per Google listing
Our verdict
Fast emergency response with strong team execution, but one incident of argumentative technician behavior and incomplete work raises consistency concerns.
Scores are our editorial reading of published customer reviews — not a verification, license check, or guarantee.
Ranked #12 of 15 plumbers we've reviewed in Hopkins, SC · compare all →
Our opinion, based on the 5 reviews we analyzed from Google, Yelp and BBB · Analysis updated Jun 2026 · How we decide ↗
Lists 24-hour service on its Google profile — and reviewers describe after-hours calls.
Only 5 reviews analyzed — treat this assessment as a first impression, not a track record.
What reviewers praise
Rapid emergency response and same-day completion: 3 of 5 reviews highlight fast turnaround, including one water line break completed same-day despite insurance coordination complexity.
2 cited reviews
“You will have running water by end of today, customer comes first”
“Completed everything in under three hours—far faster than expected”
Cited in 3 of the 5 reviews we analyzed — 1 cited review not excerpted here.
Excellent communication with customers: Multiple reviews praise Leah's consistent updates and technicians' willingness to explain solutions and walk customers through options.
2 cited reviews
“Leah kept me very informed through the process”
“Completed everything in under three hours—far faster than expected”
Follow-up service: One reviewer noted next-day follow-up call to confirm everything was working and coverage was finalized.
1 cited review
“You will have running water by end of today, customer comes first”
24/7 emergency availability and work guarantees mentioned as peace-of-mind factor.
Cited in 1 of the 5 reviews we analyzed.
What reviewers report — the concerns
Other directories bury these. We think you should read them before you call. Every concern below comes from the reviews it cites.
Red flag
Incomplete/abandoned work on site visit: Technician returned to job but did not attempt fix on exposed, accessible pipe and left without restoring water service to home, requiring customer to call competitor.
“Technician argumentative, didn't fix exposed pipe, left water off”
Red flag
Diagnostic overreach/unnecessary upsell: Same incident shows technician insisting ductwork removal was required before repair; independent AC tech and competing plumber both confirmed this was false.
“Technician argumentative, didn't fix exposed pipe, left water off”
Inconsistent technician professionalism: One 1-star review documents technician becoming argumentative when customer corrected diagnosis, then failing to complete exposed pipe repair and leaving water shut off to the house.
“Technician argumentative, didn't fix exposed pipe, left water off”
Keep it in proportion: these concerns are cited in 1 of the 5 reviews we analyzed. Most reviewers report positive experiences — see the full rating picture below.
The evidence — in reviewers' own words
Critical
“This company is terrible!!! Their technician was totally unprofessional and incompetent!! He came out and first tried to tell us the leak was under the concrete slab. When we told him we knew the leak was in the wall he became argumentative. Turns out the leak was in the wall and then he said he couldn’t fix until we had ductwork removed. We called an AC guy who said there was no reason for that. Then the Aero …”
Positive
“Wonderful! John, Brandon, Preston… all the guys that had to do the driveway repair… Leah that took so many of my calls and kept me very informed… can’t thank them enough!”
“Professional, knowledgeable, and courteous. My technician, Branden, quickly diagnosed the issue and walked me through the best solution. He scheduled the repair at a time that worked for me and completed everything in under three hours—far faster than I expected. He and his helper, Preston, did excellent work replacing the hot water line and made sure everything was cleaned up afterward. Loving the improved hot …”
Quotes are reproduced verbatim from public reviews on the platforms shown; we select which to feature, and selection reflects our editorial judgment. Report a quote that doesn't match its source ↗
The rating picture
Small sample — we've analyzed only 5 of 175 reviews so far. Treat this as a first read.
Newest review in our sample: May 2026.
Own Aero Plumbing Inc.?
You can respond to our analysis, correct business facts, or dispute the accuracy of a quoted review. Responses that check out get published on this page, and factual errors get corrected — see our corrections policy. We don't remove accurate quotes, but we'll re-run your assessment as your reviews change.
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