Action Plumbing, Heating and Cooling
Plumber · Crossville, TN · Open 24 hours per Google listing
Our verdict
4.8★ across 388 reviews; fast_response=3 and professional=4 in 5 sampled; technicians arrive on time, walk through diagnostics step-by-step, and complete within-hour repairs; slow_response flagged in 1 of 5 sampled reviews.
Scores are our editorial reading of published customer reviews — not a verification, license check, or guarantee.
Ranked #2 of 13 plumbers we've reviewed in Crossville, TN · compare all →
Our opinion, based on the 5 reviews we analyzed from Google, Yelp and BBB · Analysis updated Jun 2026 · How we decide ↗
Lists 24-hour service on its Google profile — and reviewers describe after-hours calls.
Only 5 reviews analyzed — treat this assessment as a first impression, not a track record.
What reviewers praise
Technician completed tankless water heater diagnostic and upgrade within one hour of arriving per 1 review.
1 cited review
“David working through several diagnostic test, determined my system needed an upgrade to the fresh air intake vent. David got to work and within one hour he completed the task.”
On-time arrivals with thorough pre-work explanation in 3 of 5 sampled reviews; technicians describe all planned work before starting.
3 cited reviews
“He was very good with explaining what work he was going to perform. He made sure we were satisfied with everything before leaving.”
“Jacob and fellow technician did an excellent job cleaning our gas furnace of mold, installing the uv light and cleaning our ductwork. They arrived on time and worked throughout the afternoon, explaining the processes needed for the cleaning.”
“Brandon did an excellent job of explaining all he does for his inspection. He was prompt, personal and thorough. We are very satisfied with our 2nd inspection for the year.”
Maintenance plan offering with multi-year renewal confirmed in 1 review; signed up again at a home show.
1 cited review
“Brandon did an excellent job of explaining all he does for his inspection. He was prompt, personal and thorough. We are very satisfied with our 2nd inspection for the year.”
What reviewers report — the concerns
Other directories bury these. We think you should read them before you call. Every concern below comes from the reviews it cites.
slow_response theme noted in 1 of 5 sampled reviews; HVAC installation timeline involved extended scheduling after the initial assessment visit.
Cited in 1 of the 5 reviews we analyzed.
Keep it in proportion: these concerns are cited in 1 of the 5 reviews we analyzed. Most reviewers report positive experiences — see the full rating picture below.
The evidence — in reviewers' own words
Positive
“Action technician David Flynn arrive promptly as set up for a service call. My tankless water heater was not recirculating the water efficiently. When the hot water supply was turned on at a faucet, it took several minutes for hot water to arrive. David working through several diagnostic test, determined my system needed an upgrade to the fresh air intake vent. David got to work and within one hour he completed …”
“Brandon Payne came out for our initial visit to asses our HVAC system and talk about Action's maintenance plan. He was a terrific ambassador for Action, loads of experience and extremely polite! Very easy connection and felt very good about beginning our relationship with him and Action. We also thought Dawn (the representative with which spoke on the phone for the appointment) was excellent and polite! Absolutely …”
Quotes are reproduced verbatim from public reviews on the platforms shown; we select which to feature, and selection reflects our editorial judgment. Report a quote that doesn't match its source ↗
The rating picture
Small sample — we've analyzed only 5 of 388 reviews so far. Treat this as a first read.
Newest review in our sample: Mar 2026.
Should you hire Action Plumbing, Heating and Cooling?
Best for
- Emergency and same-day calls
Hire if
- You need clear communication and upfront explanations
- You need a plumber who actually shows up when scheduled
Think twice if
- You need rock-bottom prices with zero flexibility on the quote
- You need guaranteed sub-hour response for true emergencies
Advice derived from the review analysis above — how we decide.
Own Action Plumbing, Heating and Cooling?
You can respond to our analysis, correct business facts, or dispute the accuracy of a quoted review. Responses that check out get published on this page, and factual errors get corrected — see our corrections policy. We don't remove accurate quotes, but we'll re-run your assessment as your reviews change.
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Nearby: Crossville · Clarkrange