ABC Drain & Plumbing
Plumber · Wadsworth, OH
Our verdict
4.3 stars from 328 reviews — BBB A accredited, fast_response=14 with same-day dispatch, but 15 of 100 analyzed reviews are 1-star with documented upsell allegations, surprise fees, and poor post-job cleanup.
Scores are our editorial reading of published customer reviews — not a verification, license check, or guarantee.
Our opinion, based on the 100 reviews we analyzed from Google, Yelp and BBB · Analysis updated Jun 2026 · How we decide ↗
What reviewers praise
Fast emergency response: fast_response=14 across 100 analyzed reviews; same-day and within-hours dispatch confirmed in multiple reviews.
1 cited review
“I had a drain problem. Two companies came out before I called ABC.They did not fix the drain problem and just were not honest only more like salesmen instead of caring about what they're there for.But Logan from ABC came was very professional answered all my question and got the job done for real .He came within a couple of hours and great prices. Also great customer service Ty ABC ...Best ever”
Cited in 3 of the 100 reviews we analyzed — 2 cited reviews not excerpted here.
Half the price of other companies cited in 1 of 12 evidence reviews; themeCounts.fair_pricing=8 across analyzed set.
1 cited review
“Excellent experience and half the price of some other companies. ABC was a second opinion and I'm glad I called. They were kind professional and did a thorough evaluation. ABC left me with a feeling of trust in their diagnosis and prices. Would hire again and will be recommending them to my family, friends and business customers.”
Cited in 2 of the 100 reviews we analyzed — 1 cited review not excerpted here.
What reviewers report — the concerns
Other directories bury these. We think you should read them before you call. Every concern below comes from the reviews it cites.
Red flag
Upsell pattern: 1 review documents tech recommending $6,000 full drain replacement after snaking — second opinion found the drain serviceable; surprise_fees=1 in themeCounts.
“We used this company after our basement flooded about a week ago. I called them needing it snaked which they did come to do. The helper had an injury and made it very well known he was hurt so that was interesting. Both seemed very unhappy to be here. But that's besides the point. After they were done snaking the drain, I was told “Sorry ma’am, that cast iron main drain needs completely replaced”. $6000. I found it to be a little fishy so decided to get a second opinion. I called another local company who used a camera down my drain which was 70 ft. They let me watch the camera in real time”
Red flag
Collected $500 to jet sewer line, failed to complete work, then stopped responding to estimate follow-ups for months.
Cited in 1 of the 100 reviews we analyzed.
15 of 100 analyzed reviews are 1-star; poor cleanup after concrete work documented lasting 2+ months; lawn damage unaddressed after multiple calls.
Cited in 2 of the 100 reviews we analyzed.
Keep it in proportion: these concerns are cited in 4 of the 100 reviews we analyzed. Most reviewers report positive experiences — see the full rating picture below.
The evidence — in reviewers' own words
Critical
“Last July we hired ABC to scope the sewer main during a home inspection for our first home. They said that the line needed to be jetted so we hired them again to jet the line after we purchased the home a month later. They then claimed that they were unable to jet the line and said they would follow up with an estimate to dig up and replace the line. They charged us $500 for coming out to jet it but said that money …”
“Made an appointment with a human being about an emergency plumbing issue. Asked them to verify with me that they would absolutely service our area, given the address and all, they reassured me yes. I wait two hours, call back for an ETA, and some lady finally calls me named Rebecca, says they are only in Akron and don’t service that area. Says it was their answering service!!! I try to explain what happened and …”
“Abc came out for a sewer repair. the concrete was already broken open and they charged $2800 for a 3 ft section of replacement. Through insurance or not that is astronomical in price. they didnt have to put concrete back but left all the poop soiled dirt in the trench right on top of the soil stack. I called in and all they said was "you dont get to dictate our prices" and she has video and pictures of the project. …”
Positive
“2/27/26 Google Review I’ve sent only 2 google reviews, ever. ABC Plumbing & Drain, what a super, connected team. Mary, Ryan, Shantel, Sarah, Mike, Dustin/Chris/Chris Wilcox. My words are not enough to express the gracious, kind, funny, professional, hardworking, patient & exceptionally good listeners, for this team. I have tears in my eyes, it felt like they all felt my pain & needs, which they promptly addressed …”
“Are you looking for a plumber that does a great job look no further then ABC Drain and Pluming. We had a water like basically disintegrate and we have the warranty through home serve. So we called homeserve and they sent out case to ABC and they were backed up but got out here in a decent time. The first tech came out and seen my bandage job I did on the pipe to be able to wash dishes. He said let me get as many …”
Quotes are reproduced verbatim from public reviews on the platforms shown; we select which to feature, and selection reflects our editorial judgment. Report a quote that doesn't match its source ↗
The rating picture
Newest review in our sample: Mar 2026.
Across platforms
Google 4.3 vs Yelp reviewer reports of unreachable phone lines (3 failed calls in 1 Yelp review); volume difference alone warrants noting.
Should you hire ABC Drain & Plumbing?
Hire if
- You need fast same-day or after-hours response
- You need high-quality work that holds up over time
Think twice if
- You want detailed upfront explanations
- You need airtight scheduling and guaranteed arrival times
- You need rock-bottom prices with zero flexibility on the quote
Look elsewhere if
- You're highly price-sensitive
- You need this for a complex or high-stakes install
Advice derived from the review analysis above — how we decide.
Own ABC Drain & Plumbing?
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Find plumbers near you
ABC Drain & Plumbingisn't in one of our ranked city guides yet — the nearest covered markets are below.
Nearby: Medina · Seville · Litchfield · Strongsville