AAA AUGER Plumbing Services
Plumber · Irving, TX · Open 24 hours per Google listing
Our verdict
Fast emergency response and honest repair work, but watch out for inflated inspection fees and occasional pricing that runs 5-10x competitor estimates on routine jobs.
Scores are our editorial reading of published customer reviews — not a verification, license check, or guarantee.
Our opinion, based on the 189 reviews we analyzed from Google, Yelp and BBB · Analysis updated Jun 2026 · How we decide ↗
Lists 24-hour service on its Google profile — and reviewers describe after-hours calls.
What reviewers praise
Exceptional emergency responsiveness: multiple reviewers report calls answered within minutes and technicians arriving same-day, even during emergencies like burst pipes and hard freezes
1 cited review
“morning request, call minutes later, Tim on his way, done by afternoon”
Cited in 4 of the 189 reviews we analyzed — 3 cited reviews not excerpted here.
Honest diagnosis and no-charge minor repairs: 3 reviewers explicitly praised technicians for identifying that issues didn't require expensive work and not charging for minor fixes
1 cited review
“very thorough and informative, solved both problems quickly”
Cited in 3 of the 189 reviews we analyzed — 2 cited reviews not excerpted here.
High-quality workmanship and thoroughness: 6+ reviewers specifically mentioned professional, efficient repairs with clear explanation of problems and preventive tips
1 cited review
“very thorough and informative, solved both problems quickly”
Cited in 6 of the 189 reviews we analyzed — 5 cited reviews not excerpted here.
24/7 availability with no after-hours surcharge: multiple reviewers noted service on nights, weekends, and holidays without premium pricing
Cited in 3 of the 189 reviews we analyzed.
Excellent customer service recovery: when a technician was in over his head, a manager arrived within 30 minutes, completed the job overnight, and sent contractors to fix damage at no charge
Cited in 1 of the 189 reviews we analyzed.
What reviewers report — the concerns
Other directories bury these. We think you should read them before you call. Every concern below comes from the reviews it cites.
Red flag
Pricing disputes appear in 1 in 8 reviews (4 of ~32 detailed reviews mention unexpectedly high quotes or fees). Pattern includes upfront inspection charges that weren't clearly disclosed and estimates that dramatically exceed market rates.
“quoted me an extremely higher price than other plumbers”
Cited in 2 of the 189 reviews we analyzed.
Red flag
Documented property damage without accountability: one review from 2015 reports AAA Auger tore up utilities with a trencher and failed to own up to it, resulting in gas/city inspector involvement
Cited in 1 of the 189 reviews we analyzed.
Inspection fees flagged as deceptive: one reviewer paid $437 for an inspection promised as 'free' and reported being misled after finding AAA Auger's repair quote was significantly higher than 3 competing plumbers for the same diagnosis
“quoted me an extremely higher price than other plumbers”
Severe pricing inconsistency: two separate reviewers received estimates 5-9x higher than actual fair-market costs ($683 vs $80 for capping a dishwasher pipe; $6,300 vs no charge for water heater reseating), creating trust concerns
Cited in 2 of the 189 reviews we analyzed.
Slow response during high-demand periods: one reviewer waited 2+ days without clear commitment and received only courtesy calls promising arrival 'soon,' ultimately never receiving service
Cited in 1 of the 189 reviews we analyzed.
Keep it in proportion: these concerns are cited in 5 of the 189 reviews we analyzed. Most reviewers report positive experiences — see the full rating picture below.
The evidence — in reviewers' own words
Critical
“i called AAA Auger, and explained to the gentleman in the office that I had 2 other plumbers come and I could give pictures and a smoke test video. He said they would take the information I had and do a visual and give me a free inspection and give me an estimate. The guy came out, told me it would be $437 for his visual, he would dig around under the house a little and look everything over really good. I was …”
“Three years ago we had a leaking gas pipe at Christmas. They over charged, used a trencher to replace the line and tore up every utility in the ground, without even owning up to doing it. Three years ago, almost to the day, the risers near the house failed, which they put in. Yes, dealing with the nightmare of gas/city inspector yet again.”
“Horrible experience. After two days could never get a plumber to my house. They couldn't tell me when and said they dispatch plumbers based on your proximity to their current job. Of course they never told me this when they gave me "courtesy calls" saying they were really busy but would get to me soon. If you want help, call another company. Update: And here is the company's response via BBB. Yes plumbing issues …”
Positive
“Wow! AAA Auger is so professional. They sent Ramiro who was very thorough and informative. Our issue was a toilet not flushing. Additionally , the toilet was rocking and needed to be seated. He solved both problems quickly and efficiently. Highly recommend.”
“AAA Auger has been awesome to work with. We bought a home that had been flipped before the previous owner, and there have been issues galore. Having used other plumbers in the area, they often didn't catch the issues or weren't able to make a full repair. AAA Auger has been out to our house probably 5 or 6 times now, and each time they've done excellent work in a timely manner for a good price. They show loyalty to …”
Quotes are reproduced verbatim from public reviews on the platforms shown; we select which to feature, and selection reflects our editorial judgment. Report a quote that doesn't match its source ↗
The rating picture
Our sample skews heavily toward critical reviews — it disagrees with the Google average shown above.
Newest review in our sample: Mar 2026.
Across platforms
Google 4.8/5 (1,268 reviews) vs. Yelp 4.1/5 (100 reviews) — 0.7 star gap suggests Yelp captures more pricing/billing complaints. BBB shows A+ with zero complaints in past 3 years, but this may not reflect recent 2025-2026 reviews. Older Yelp reviews (2012-2016) document serious issues (property damage, overcharging) not reflected in recent Google 5-star cluster, possibly indicating improved practices or review platform differences in customer base.
Should you hire AAA AUGER Plumbing Services?
Best for
- Emergency and same-day calls
- Water heater install/repair
- Emergency and burst pipe repair
Hire if
- You need fast same-day or after-hours response
- You need a plumber who actually shows up when scheduled
Think twice if
- You need predictable, consistent service across every visit
- You need rock-bottom prices with zero flexibility on the quote
- You need detailed walkthroughs and written estimates before work starts
Advice derived from the review analysis above — how we decide.
Own AAA AUGER Plumbing Services?
You can respond to our analysis, correct business facts, or dispute the accuracy of a quoted review. Responses that check out get published on this page, and factual errors get corrected — see our corrections policy. We don't remove accurate quotes, but we'll re-run your assessment as your reviews change.
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