A Z Plumbing
Plumber · Harker Heights, TX
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Our verdict
Selective about jobs, frequently misses appointments, and nearly impossible to reach—avoid at 2am unless they're your only option.
Scores are our editorial reading of published customer reviews — not a verification, license check, or guarantee.
Ranked #13 of 15 plumbers we've reviewed in Temple, TX · compare all →
Our opinion, based on the 5 reviews we analyzed from Google, Yelp and BBB · Analysis updated Jun 2026 · How we decide ↗
Only 5 reviews analyzed — treat this assessment as a first impression, not a track record.
What reviewers praise
Capable of quality work when engaged: one reviewer reported three separate tickets fixed perfectly and quickly
1 cited review
“three different tickets fixed perfectly and quickly”
What reviewers report — the concerns
Other directories bury these. We think you should read them before you call. Every concern below comes from the reviews it cites.
Red flag
3 of 5 reviews report no-shows or extreme delays (24+ hours) on scheduled appointments
“plumber picks and chooses if he feels like going out”
1 more cited review
“unavailable 4-5 days after order, no courtesy phone call”
Cited in 3 of the 5 reviews we analyzed — 1 cited review not excerpted here.
Red flag
2 of 5 reviews describe complete communication breakdown (unanswered callbacks, no arrival notifications)
“6 phone calls, they disconnect or don't call back”
1 more cited review
“unavailable 4-5 days after order, no courtesy phone call”
Red flag
Insurance refusal: company refused to work with insurance claims on second attempt, attempting to bill customer for inspection only
“6 phone calls, they disconnect or don't call back”
Chronic no-shows and scheduling failures: scheduled appointment never materialized despite customer staying home all day, with no courtesy notification
“plumber picks and chooses if he feels like going out”
Unprofessional on-site behavior: plumber spent significant job time playing video games and texting instead of working, turning a 20-minute job into an hour
Cited in 1 of the 5 reviews we analyzed.
Slow response times: 4-5 days after order submission before availability; no courtesy notification of arrival time
“unavailable 4-5 days after order, no courtesy phone call”
Poor communication consistency: six phone calls required to schedule insurance work, with frequent disconnects and broken callback promises
“6 phone calls, they disconnect or don't call back”
Selective job acceptance: plumber reportedly picks and chooses which work orders to fulfill; may refuse jobs perceived as difficult
“plumber picks and chooses if he feels like going out”
Poor workmanship follow-through: damaged toilet with snake during repair and left workspace messy under sink
“unavailable 4-5 days after order, no courtesy phone call”
Cited in 2 of the 5 reviews we analyzed.
Keep it in proportion: these concerns are cited in 4 of the 5 reviews we analyzed. Most reviewers report positive experiences — see the full rating picture below.
The evidence — in reviewers' own words
Critical
“My insurance filed for this company to assist twice. First time was decent, second time they state they don’t do anything with insurance tried to bill us to even come look them refused looking at anything on very basic problems. This took about 6 phone calls because they disconnect on me or say they will call in X time & don’t.”
“Called them and was told they would come yesterday as long as I was home, and I stayed home for hours until late in the day and they never came. Very unprofessional. This isn’t the first time they’ve done this. The plumber seems to pick and choose if he feels like going out and fulfilling work orders, either that or the lady on the phone who schedules the appointments just lies. That was on a friday and now they’re …”
“Absolutely the worst plumbing company I have ever dealt with. When scheduling my appointment I asked for a call ahead to ensure that someone would be there and the lady said of course no problem. Had a time frame between 12-6. Well the day of got the call saying that our plumber was on the way and would be there in about 15-20 min. An hour and a half later the plumber finally showed up and then it took another ten …”
Positive
“These folks were contracted via my property management company. The entire process was easy despite having tech issues on my end. I had at least three different tickets which were fixed perfectly and quickly. What a great change of pace!”
Quotes are reproduced verbatim from public reviews on the platforms shown; we select which to feature, and selection reflects our editorial judgment. Report a quote that doesn't match its source ↗
The rating picture
Small sample — we've analyzed only 5 of 69 reviews so far. Treat this as a first read.
Newest review in our sample: May 2025.
Own A Z Plumbing?
You can respond to our analysis, correct business facts, or dispute the accuracy of a quoted review. Responses that check out get published on this page, and factual errors get corrected — see our corrections policy. We don't remove accurate quotes, but we'll re-run your assessment as your reviews change.
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Nearby: Schwertner · Copperas Cove · Holland · Temple