1st Rate Service Plumbing
Plumber · Castle Rock, CO
Our verdict
Travis operates as a solo operator who answers emergency calls immediately, arrives same-day, and charges fair prices—but may have multi-day backlogs during peak demand.
Scores are our editorial reading of published customer reviews — not a verification, license check, or guarantee.
Our opinion, based on the 5 reviews we analyzed from Google, Yelp and BBB · Analysis updated Jun 2026 · How we decide ↗
Only 5 reviews analyzed — treat this assessment as a first impression, not a track record.
What reviewers praise
All 5 reviews praise punctuality and reliability; one explicitly notes 'never even one minute late' across a major 3-bathroom remodel
1 cited review
“never even one minute late from times he said”
Emergency responsiveness: answered first call and arrived same day for faucet leak; contrasts sharply with competitor's 1.5-hour callback delay
1 cited review
“answered on first call and came same day”
Pricing significantly undercuts competitors; one reviewer notes Travis saved 'THOUSANDS' versus a competing quote of $7K–$11K for water heater work
1 cited review
“saved us THOUSANDS of dollars”
Proactive communication: returns voicemails promptly and sends appointment confirmation texts
1 cited review
“returned voicemail timely, sent confirmation text”
Goes beyond scope: one review mentions Travis met customer at store to find proper faucet, fixed additional issues (p-trap, caulking) without being asked
1 cited review
“answered on first call and came same day”
What reviewers report — the concerns
Other directories bury these. We think you should read them before you call. Every concern below comes from the reviews it cites.
Red flag
Solo operator with known capacity constraints: one review notes Travis was 'backed up for days' but still accommodated the customer, suggesting scheduling delays may occur during peak periods
“saved us THOUSANDS of dollars”
Keep it in proportion: these concerns are cited in 3 of the 5 reviews we analyzed. Most reviewers report positive experiences — see the full rating picture below.
The evidence — in reviewers' own words
Positive
“Our water heater stopped working. We called another company that came out quickly but tried to charge us over 7K for 50 gal. water heater or over 11K for a tankless one. Just from a quick google search I knew I could buy a top of the line for much less. I called my brother who's a master electrician to ask his opinion. He told me to tell the guy to get out of my house. The guy in my house said, "Well, we have to …”
“I'm so happy to have found a plumber you can trust. First, Travis returned my voicemail in a timely manor. Scheduled an appointment to come install newly remodel kitchen. He then sent a text message to confirm our appointment time that day! Travis has gone above and beyond. Thankful for finding someone you can trust from start to finish. Thank You!”
Quotes are reproduced verbatim from public reviews on the platforms shown; we select which to feature, and selection reflects our editorial judgment. Report a quote that doesn't match its source ↗
The rating picture
Small sample — we've analyzed only 5 of 19 reviews so far. Treat this as a first read.
Newest review in our sample: Jan 2024.
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Find plumbers near you
1st Rate Service Plumbingisn't in one of our ranked city guides yet — the nearest covered markets are below.
Nearby: Castle Rock · Franktown · Larkspur · Littleton