1-Tom-Plumber
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Based on review analysis
1 concern
Pricing fairness score of 0 contradicts 4.9 Google rating and cannot be explained by review content—likely data error or scoring miscalibration
Trust Score: 0/100 · Based on 492 reviews
How they score across what matters
Based on 5 reviews analyzed. Click a row for the quote that best illustrates the score.
What they do well (and don’t)
Green means reviews confirm they’re good at it. Red means reviewers flag issues. Gray means no reviews talk about it yet.
What 492 Reviews Tell Us
Emergency Response
Next-day emergency response documented; one job completed in under an hour
Emergency and same-day calls
What To Watch Out For
Not enough data to identify weaknesses—all 5 reviews are 5-star with no pricing, billing, or quality concerns mentioned
Pricing fairness score of 0 contradicts 4.9 Google rating and cannot be explained by review content—likely data error or scoring miscalibration
Quality & Professionalism
All 5 reviews rate 5/5 stars with consistent praise for speed and professionalism
4 of 5 reviews explicitly mention communication quality, punctuality, or transparency
Not enough data to identify weaknesses—all 5 reviews are 5-star with no pricing, billing, or quality concerns mentioned
Communication
4 of 5 reviews explicitly mention communication quality, punctuality, or transparency
Office team (Heather and Shaina) specifically praised for responsive scheduling and communication
Pricing
Not enough data to identify weaknesses—all 5 reviews are 5-star with no pricing, billing, or quality concerns mentioned
Customer reviews
Reviews from Google, Yelp & more
Austen was super friendly and helpful! Very knowledgeable and efficient at replacing our water heater. Had a great attitude and made us feel very comfortable with him in our home and with our pets.
Tyler and Karl showed up to deal with a minor plumbing issue i had. They were very professional and thorough. Very happy I chose to go with this company and look forward to more future opportunities.
Tyler did a fantastic job replacing the broken toilet in our store. Was able to come out the day after we spoke with him and had the whole thing done and cleaned up in under an hour. Fantastic work, extremely speedy and professional. If you need plumbing done, call these guys and ask for Tyler!
Tyler and Austin recently came to our home and did an excellent job identifying and fixing issues left by a previous contractor. They resolved a leak, corrected the water temperature inconsistency so it now matches the rest of our apartment, and properly sealed and caulked the shower wall gaps. Since their visit, there’s been no leaking, no odor coming through the walls, and everything is working as it should. Beyond the quality of their work, their office team (Heather and Shaina) was also very responsive and helpful with communication and scheduling, which made the entire process much smoother. We truly appreciate their professionalism and would gladly recommend them to anyone in need of reliable plumbing services.
Expected hours of arrival were said to be 1-3pm, and he arrived basically right at 1pm. Gave good insight, sociable, professional, and got everything removed and installed. He also made sure to tell us there was a problem with the length of the cord (something unavoidable now that manufacturing shortened them across the board) and gave options and asked for input for what we wanted before continuing. Everything works great, and installed pretty quick.
Business details
Service area
Based in Issaquah. Serves 16 nearby cities within 20 miles:
1-Tom-Plumber