Young Plumbing & Heating
Plumber · Baytown, TX
Our verdict
Long-standing local option with strong emergency response capability, but recent pricing model changes have generated serious billing complaints from loyal customers.
Scores are our editorial reading of published customer reviews — not a verification, license check, or guarantee.
Our opinion, based on the 5 reviews we analyzed from Google, Yelp and BBB · Analysis updated Jun 2026 · How we decide ↗
Only 5 reviews analyzed — treat this assessment as a first impression, not a track record.
What reviewers praise
3 of 5 reviewers cite 15+ years of consistent service and reliability with the same technician (Chris Robinson)
2 cited reviews
“Chris Robinson has taken care of my plumbing and air conditioning for years.”
“30 minutes work charged $257, they milk it as long as they can.”
Cited in 3 of the 5 reviews we analyzed — 1 cited review not excerpted here.
2 of 5 reviewers explicitly mention fast response times and same-day service availability
Cited in 1 of the 5 reviews we analyzed.
Company recently added dedicated nights and weekends phone system for emergency calls
1 cited review
“Chris Robinson has taken care of my plumbing and air conditioning for years.”
What reviewers report — the concerns
Other directories bury these. We think you should read them before you call. Every concern below comes from the reviews it cites.
Red flag
2 of 5 recent reviews (40% of sample) describe bill padding behavior: technician lingering without explanation to inflate hours, and charging full hour for sub-40-minute job
“30 minutes work charged $257, they milk it as long as they can.”
1 more cited review
“Nothing truly fixed, no estimations, no troubleshooting, charged full hour.”
Red flag
Both negative reviews are from long-time customers (20+ years) who explicitly state they will not return, suggesting service quality or pricing practices degraded recently
“30 minutes work charged $257, they milk it as long as they can.”
1 more cited review
“Nothing truly fixed, no estimations, no troubleshooting, charged full hour.”
2 of 5 reviewers report significant billing disputes: one charged $257 for 30 minutes of drain work, another charged full hour ($180+) for under-40-minute service plus unrequested repairs
“30 minutes work charged $257, they milk it as long as they can.”
1 more cited review
“Nothing truly fixed, no estimations, no troubleshooting, charged full hour.”
1 reviewer reports technician failed to diagnose root cause (mud in drain) and provided no troubleshooting or estimates before charging
“Nothing truly fixed, no estimations, no troubleshooting, charged full hour.”
1 reviewer explicitly states pricing structure shifted from flat $100-125 service fee to $150/hour plus $30 machine fee, with complaint of deliberate time-stretching to increase billable hours
“30 minutes work charged $257, they milk it as long as they can.”
Keep it in proportion: these concerns are cited in 2 of the 5 reviews we analyzed. Most reviewers report positive experiences — see the full rating picture below.
The evidence — in reviewers' own words
Critical
“I Have used this company for over 20 years for my plumbing issues at my house. For the longest time it was a flat $100 to unclog main drain then went to $125 last couple times I used them. I called for service to unclog slowly drain line The guys came out unclogged line in 30 minutes then kept walking back and forth and messing with machine for unknown reasons I thought nothing of it an waited in house When they …”
“I have a problem with my kitchen sink not draining properly. I called Young Plumbing on Monday. Told them the problem, and that I had already tried to snake the drain myself. They told me that they would had an opening for after lunch on Tuesday. I said okay. They didn't arrive until 4:05 PM. They brought their snake machine in for the kitchen sink. I had also said that there was a problem with my bathroom sink …”
Positive
“I’ve used Young’s Plumbing for 20 years. Now with a new name, LALONDE COOLING, HEATING AND PLUMBING, same great people and same phone number! Chris Robinson has taken care of my plumbing and air conditioning for years. He and his team are so knowledgeable and are some good people! Will continue to call upon them for the future. Good news! They will now have a nights and weekends phone system for real emergencies. …”
“Labor is 150per hr plus parts good service with nice young men fast response time and communication was very good”
Quotes are reproduced verbatim from public reviews on the platforms shown; we select which to feature, and selection reflects our editorial judgment. Report a quote that doesn't match its source ↗
The rating picture
Small sample — we've analyzed only 5 of 35 reviews so far. Treat this as a first read.
Newest review in our sample: Jan 2026.
Should you hire Young Plumbing & Heating?
Hire if
- You need a plumber who actually shows up when scheduled
- You need fast same-day or after-hours response
Think twice if
- You need predictable, consistent service across every visit
- You need rock-bottom prices with zero flexibility on the quote
- You need detailed walkthroughs and written estimates before work starts
Look elsewhere if
- You're highly price-sensitive
Advice derived from the review analysis above — how we decide.
Own Young Plumbing & Heating?
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Find plumbers near you
Young Plumbing & Heatingisn't in one of our ranked city guides yet — the nearest covered markets are below.
Nearby: Baytown · Highlands · Mont Belvieu · League City