Wright Way Plumbing, LLC
Plumber · Sumter, SC
Our verdict
4.6★ across 101 reviews; fixed a water heater for FREE that 2 competitors quoted $3,000+. 1-star review documents techs refusing to locate a confirmed toilet leak and fabricating a floor-replacement excuse.
Scores are our editorial reading of published customer reviews — not a verification, license check, or guarantee.
Ranked #5 of 10 plumbers we've reviewed in Sumter, SC · compare all →
Our opinion, based on the 5 reviews we analyzed from Google, Yelp and BBB · Analysis updated Jun 2026 · How we decide ↗
Only 5 reviews analyzed — treat this assessment as a first impression, not a track record.
What reviewers praise
Diagnosed and repaired water heater at no charge after 2 other companies quoted $3,000+ replacement — documented verbatim in review
1 cited review
“Wright Way Plumbing arrived and immediately got to work on trying to FIX the problem. And they did! A replacement wasn't even necessary. And they did it for FREE. We really appreciate them actually trying to troubleshoot BEFORE giving a quote for a full replacement.”
themeCounts.fast_response=1: drain blockage cleared in under 45 minutes, crew arrived early and sourced missing equipment in 15 minutes
1 cited review
“The men arrived early and quickly diagnosed the problem. They had to run back to their shop to get a piece of equipment but were back in 15 minutes. They fixed our problem in less that 45 minutes.”
Emergency issue resolved promptly; named techs Jason & Chase cited as exemplary by customer
1 cited review
“We had an emergency plumbing issue at our new house and Wright Way Plumbing fixed the problem as quick as possible and had 2 VERY respectable Workers named (Jason & Chase)”
What reviewers report — the concerns
Other directories bury these. We think you should read them before you call. Every concern below comes from the reviews it cites.
Red flag
Technician fabricated a floor-replacement requirement to avoid doing a toilet leak repair — customer called it a lie and sought second opinion (1 of 5 analyzed reviews, significant for <25-review set)
“I needed a repa sent Wright Way Plumbing out to make the repairs.. The two men went under the house to inspect and returned saying they could not find the leak. After I pushed back saying I know there is a leak somewhere under the toilet because of the smell throughout my house they went back under the house and called Homeservet to tell them they could make the repair but I needed to replace my floor in my bathroom before they could do the work. I knew that was a lie.”
1-star review: techs initially claimed no leak found, reversed only after customer insisted, then told customer floor needed replacing before repair could proceed
“I needed a repa sent Wright Way Plumbing out to make the repairs.. The two men went under the house to inspect and returned saying they could not find the leak. After I pushed back saying I know there is a leak somewhere under the toilet because of the smell throughout my house they went back under the house and called Homeservet to tell them they could make the repair but I needed to replace my floor in my bathroom before they could do the work. I knew that was a lie.”
Keep it in proportion: these concerns are cited in 1 of the 5 reviews we analyzed. Most reviewers report positive experiences — see the full rating picture below.
The evidence — in reviewers' own words
Positive
“The younger gentleman working at Sara’s building is great! They had the water off and I’m a massage therapist so I needed to wash up after session and he was so polite and helped pour a bottle of water so I can wash up before my next client! He’s a great tech! Thank you for being kind and helpful”
“We had a drain blockage. The men arrived early and quickly diagnosed the problem. They had to run back to their shop to get a piece of equipment but were back in 15 minutes. They fixed our problem in less that 45 minutes. Drains are running clear and fast now. Thanks Ray and company!”
Quotes are reproduced verbatim from public reviews on the platforms shown; we select which to feature, and selection reflects our editorial judgment. Report a quote that doesn't match its source ↗
The rating picture
Small sample — we've analyzed only 5 of 101 reviews so far. Treat this as a first read.
Newest review in our sample: Mar 2026.
Should you hire Wright Way Plumbing, LLC?
Hire if
- You need transparent, predictable pricing with no surprise fees
- You need fast same-day or after-hours response
Think twice if
- You need airtight scheduling and guaranteed arrival times
- You need detailed walkthroughs and written estimates before work starts
Advice derived from the review analysis above — how we decide.
Own Wright Way Plumbing, LLC?
You can respond to our analysis, correct business facts, or dispute the accuracy of a quoted review. Responses that check out get published on this page, and factual errors get corrected — see our corrections policy. We don't remove accurate quotes, but we'll re-run your assessment as your reviews change.