Leak Seekers Plumbing, LLC
Plumber · Sumter, SC
You call them directly — we don't sell your info or route the call.
Our verdict
5 reviews analyzed: 3 five-star, 1 three-star, 1 one-star; reviewConsistency=0.36 with mixed signals — technician performance praised while office staff (Kaylee) cited for unresponsiveness across multiple interactions.
Scores are our editorial reading of published customer reviews — not a verification, license check, or guarantee.
Ranked #4 of 10 plumbers we've reviewed in Sumter, SC · compare all →
Our opinion, based on the 5 reviews we analyzed from Google, Yelp and BBB · Analysis updated Jun 2026 · How we decide ↗
Only 5 reviews analyzed — treat this assessment as a first impression, not a track record.
What reviewers praise
Field technicians praised in 4 of 5 reviews as prompt and efficient — major plumbing backup resolved within a couple hours of warranty company assignment.
2 cited reviews
“I had a major plumbing backup. Within a couple hours of my warranty company assigning Leak Seekers, someone was out here fixing the problem. They were very professional, and efficient.”
“Our technician, Dustin Hogue, arrived on time, was very organized, and treated our home with respect. He was courteous throughout the process and completed the job efficiently. We're very pleased with the service.”
Office coordinator answered call-back attempts 'multiple times throughout the day' in a positive account; next-day scheduling confirmed for dual toilet install.
1 cited review
“He was able to install two toilets with ease and within 3 hours time. That even included me running back to Lowe's to get a toilet to replace one that had a crack (which he diligently noticed)! They quoted reasonable prices and gave honest opinions.”
What reviewers report — the concerns
Other directories bury these. We think you should read them before you call. Every concern below comes from the reviews it cites.
Red flag
Dispatcher ignored calls and texts for days after a water damage event; another reviewer reports staff discussed repair details with unauthorized third parties despite explicit requests not to.
“Kaylee consistently fails to answer calls, does not return voicemails, and often ignores text messages for days. When she does respond, her tone is dismissive and unprofessional.”
Cited in 2 of the 5 reviews we analyzed.
Office staff unresponsiveness cited in 2 of 5 reviews — one customer experienced days of ignored calls, voicemails, and texts from the same coordinator.
“Kaylee consistently fails to answer calls, does not return voicemails, and often ignores text messages for days. When she does respond, her tone is dismissive and unprofessional.”
Cited in 2 of the 5 reviews we analyzed.
Keep it in proportion: these concerns are cited in 2 of the 5 reviews we analyzed. Most reviewers report positive experiences — see the full rating picture below.
The evidence — in reviewers' own words
Critical
“Very unprofessional, because American Home Shield uses them they worked on my home. After constantly informing them not to discuss any repair concerns to parties that are not involved they do. Also I asked about the repairs and was provided a text with a few words. I had to contact them because they didn't contact my management company with an update, the female stated American Home Shield pays her and I had to …”
Positive
“We recently had Leak Seekers Plumbing install a new water heater, and the experience was excellent. Our technician, Dustin Hogue, arrived on time, was very organized, and treated our home with respect. He was courteous throughout the process and completed the job efficiently. We’re very pleased with the service and would definitely recommend Leak Seekers Plumbing—and Dustin Hogue—to others.”
“We had a great experience using this company. They were so responsive. I called Kaylee multiple times throughout the day and she was also available through text. She was so friendly and informative. They came out the very next day from my initial call. Our plumbing professional showed up on time and within the time frame given. He was able to install two toilets with ease and within 3 hours time. That even included …”
Quotes are reproduced verbatim from public reviews on the platforms shown; we select which to feature, and selection reflects our editorial judgment. Report a quote that doesn't match its source ↗
The rating picture
Small sample — we've analyzed only 5 of 686 reviews so far. Treat this as a first read.
Newest review in our sample: Feb 2026.
Should you hire Leak Seekers Plumbing, LLC?
Hire if
- You need high-quality work that holds up over time
- You need transparent, predictable pricing with no surprise fees
Think twice if
- You want detailed upfront explanations
- You need guaranteed sub-hour response for true emergencies
- You need airtight scheduling and guaranteed arrival times
Advice derived from the review analysis above — how we decide.
Own Leak Seekers Plumbing, LLC?
You can respond to our analysis, correct business facts, or dispute the accuracy of a quoted review. Responses that check out get published on this page, and factual errors get corrected — see our corrections policy. We don't remove accurate quotes, but we'll re-run your assessment as your reviews change.
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Nearby: Sumter