Wizard Plumbing and Drain
Plumber · San Leandro, CA · Open 24 hours per Google listing
Our verdict
4.8★ over 1,646 reviews, but the analyzed sample skews polarized (23 of 100 at 1-star); fast_response leads (26) yet no-show/dispatch failures recur.
Scores are our editorial reading of published customer reviews — not a verification, license check, or guarantee.
Ranked #11 of 15 plumbers we've reviewed in Newark, CA · compare all →
Our opinion, based on the 100 reviews we analyzed from Google, Yelp and BBB · Analysis updated Jun 2026 · How we decide ↗
Advertises 24-hour service on its Google profile — no reviews we analyzed mention after-hours response either way.
What reviewers praise
Individual techs (Jonathan, Glen, Ignacio) get strong marks for honest diagnosis and reasonable pricing (professional=47)
1 cited review
“Ignacio did a fantastic job. I had a clogged toilet and it ended up being a much more complicated, longer job than either of us anticipated. He was calm, patient, and went through everything methodically and made sure the issue was fully resolved. The pricing was extremely reasonable.”
Cited in 3 of the 100 reviews we analyzed — 2 cited reviews not excerpted here.
Fast arrival when scheduling holds — same-day drain clears with a $59 special (fast_response=26)
Cited in 1 of the 100 reviews we analyzed.
What reviewers report — the concerns
Other directories bury these. We think you should read them before you call. Every concern below comes from the reviews it cites.
Red flag
Repeated no-shows on confirmed appointments with AI/dispatch giving no notice and no callback
“Scheduled and confirmed an appointment with me. I cleared my schedule and waited all day. No one came. Called their main line, they said they don't even see my text or request... Because it's the weekend, no dispatcher, no supervisor, no manager.”
Cited in 3 of the 100 reviews we analyzed.
Red flag
Billing dispute: company demanded payment and threatened a lien for a clog the plumber agreed not to charge for if unresolved
Cited in 1 of the 100 reviews we analyzed.
Dispatch and scheduling break down — confirmed appointments missed with no notice and unreturned calls
“Scheduled and confirmed an appointment with me. I cleared my schedule and waited all day. No one came. Called their main line, they said they don't even see my text or request... Because it's the weekend, no dispatcher, no supervisor, no manager.”
Cited in 3 of the 100 reviews we analyzed.
Pricing can spike on larger jobs — one reviewer charged over $3000 for a 6-hour job
“Very nice employee and does a good job, but way too expensive. Charged over $3000 for a 6 hour job.”
Keep it in proportion: these concerns are cited in 5 of the 100 reviews we analyzed. Most reviewers report positive experiences — see the full rating picture below.
The evidence — in reviewers' own words
Critical
“Stay away from them!!! A plumber was dispatched to my residence to address a clog on Oct 29. Despite attempting to resolve the issue with a drain snake, the blockage could not be cleared. Before starting his work I confirmed with the plumber if the clog is not fixed he would not charge me. As the agreed-upon service was not successfully completed, the plumber went without getting paid. The plumbing company is now …”
“This is the second time that I reached out to this company. First time all went well (2 months ago) but this time, sadly, our experience was very different. I called in the morning and was told that someone would arrive between 12pm-2pm, I waited...and waited...then I called them to follow up and was told that they were very busy. I ended up just canceling the service at almost 6pm. I understand they might be …”
“Later update: please check recent reviews. Apparently, my experience is fairly common recently. Do your diligence and check... something has changed at wizard.... The joy of having children around is having clogged toilets often... here I am again trying to fix a clogged toilet on early Friday morning. Called in the morning at 7:30am and was told someone would be here between noon and 3pm. They also mentioned that …”
Positive
“Wizard plumbing is an honest company that stands by their work and I can't recommend them enough. It's scary trusting a plumbing company - this is one you can trust 100%. I had wizard plumbing out to my house to fix a broken sewage line almost two years ago. Their work was great and it was an overall great experience. Fast forward to a few weeks ago, I needed to get a sewer lateral inspection with the city and …”
“Very happy with the service from Jonathan. He was very friendly and knowledgeable and fixed my bathroom plumbing problem quickly! I will definitely use them again.”
Quotes are reproduced verbatim from public reviews on the platforms shown; we select which to feature, and selection reflects our editorial judgment. Report a quote that doesn't match its source ↗
The rating picture
Our sample skews heavily toward critical reviews — it disagrees with the Google average shown above.
Newest review in our sample: Dec 2024.
Across platforms
Google shows 4.8★/1,646, yet the Yelp-heavy analyzed sample is 24% negative with recurring no-show complaints — the live profile reads better than recent service signals.
Should you hire Wizard Plumbing and Drain?
Hire if
- You need high-quality work that holds up over time
- You need fast same-day or after-hours response
Think twice if
- You want detailed upfront explanations
- You need airtight scheduling and guaranteed arrival times
- You need rock-bottom prices with zero flexibility on the quote
Look elsewhere if
- You're highly price-sensitive
Advice derived from the review analysis above — how we decide.
Own Wizard Plumbing and Drain?
You can respond to our analysis, correct business facts, or dispute the accuracy of a quoted review. Responses that check out get published on this page, and factual errors get corrected — see our corrections policy. We don't remove accurate quotes, but we'll re-run your assessment as your reviews change.
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Nearby: Half Moon Bay · Stanford · Daly City · Newark