Westside Plumbing
Plumber · Fort Worth, TX · Open 24 hours per Google listing
Our verdict
85 of 100 analyzed reviews are 5-star but 12 are 1-star, mostly tied to American Home Shield warranty work. Reviewers cite same-day water heater + garbage disposal install but pattern of poor AHS-warranty service.
Scores are our editorial reading of published customer reviews — not a verification, license check, or guarantee.
Our opinion, based on the 100 reviews we analyzed from Google, Yelp and BBB · Analysis updated May 2026 · How we decide ↗
Lists 24-hour service on its Google profile — and reviewers describe after-hours calls.
What reviewers praise
Same-day or next-day install on water heater + garbage disposal combos
Cited in 2 of the 100 reviews we analyzed.
Christmas weekend garbage disposal replacement — onsite within a few hours, new unit installed in 15 minutes
1 cited review
“Our garbage disposal decided to go out over Christmas weekend (of course!) and we contacted Matt P. Monday around lunchtime, and he was able to respond only a few hours later.”
What reviewers report — the concerns
Other directories bury these. We think you should read them before you call. Every concern below comes from the reviews it cites.
Red flag
AHS-warranty customers describe deceptive billing — reviewer cited tech reporting a nipple replacement to AHS that never happened
“They have been back out five times in a month for the exact same issue and continue ONLY to stick a wire in the pipe.”
Red flag
Sump pump warranty work delayed several days — Thursday call could not be serviced until Monday
“I called in the request on Thursday morning and they could not come out till Monday.”
Several 1-star reviewers report poor service specifically when American Home Shield (AHS) sent them, including a tech making 5 return visits for the same hot-side water heater issue without resolving it
“They have been back out five times in a month for the exact same issue and continue ONLY to stick a wire in the pipe.”
1 more cited review
“I called in the request on Thursday morning and they could not come out till Monday.”
Cited in 3 of the 100 reviews we analyzed — 1 cited review not excerpted here.
Keep it in proportion: these concerns are cited in 3 of the 100 reviews we analyzed. Most reviewers report positive experiences — see the full rating picture below.
The evidence — in reviewers' own words
Critical
“Plumber diagnosed the problem with hot water heater, but wasn't interested in the repair due to it being up on a pedestal. Stated that AHS would not cover and would take a long time for them to contact him back. I attempted to contact AHS myself while still here, immediately left once he knew I was trying to contact them, (ran out like house was on fire). Contacted AHS and they reported Westside had reported no …”
“I have a home warranty and this company was sent through them for a clogged toilet and shower line. The tech arrived on time. I showed him the problem. He immediately said he had to go through the roof vent and it would cost $350. When I mentioned it was a warranty call, I was told they only cover ground level drains. Not sure why its $350 to climb a ladder on a 1 story house. After resigning myself that it was …”
“I'm real estate agent and the buying agents and buyer had Westside plumbing out doing a hydrostatic test. I know plumbers. I've lived in this area for 55 years and the only thing I know about Westside plumbing is I was walking my dog and a Westside plumbing tech off Chapin Road comes bursting out of his house, telling me to pick up my dog crap because he saw my dog scratching and I said he didn't poop. He's just …”
Positive
“I noticed I had water leaking out of my pressure valve drain line Thursday night. Westside was out Friday morning to address the problem, and had a new water heater installed that afternoon. Appreciate the prompt and professional service, and will continue to use them for future needs. Thank you, and prayers for your technicians' safety over the next week as we deal with sub-freezing temps....”
“Called Westside Plumbing to come out and replace my hotwater heater and garbage disposal. The crew did an awesome job! Very dependable, fast and courteous. Would recommend this company for any plumbing issues.”
Quotes are reproduced verbatim from public reviews on the platforms shown; we select which to feature, and selection reflects our editorial judgment. Report a quote that doesn't match its source ↗
The rating picture
Our sample skews heavily toward critical reviews — it disagrees with the Google average shown above.
Newest review in our sample: Jan 2026.
Across platforms
Yelp 1-star reviews repeatedly target the American Home Shield warranty channel; Google reviews skew toward direct retail customers with positive same-day install experiences.
Should you hire Westside Plumbing?
Hire if
- You need fast same-day or after-hours response
- You need a plumber who actually shows up when scheduled
Think twice if
- You want detailed upfront explanations
- You need airtight scheduling and guaranteed arrival times
- You need rock-bottom prices with zero flexibility on the quote
Advice derived from the review analysis above — how we decide.
Own Westside Plumbing?
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Find plumbers near you
Westside Plumbingisn't in one of our ranked city guides yet — the nearest covered markets are below.
Nearby: Fort Worth · Azle · Weatherford · Haslet