Western Heating, Air & Plumbing
Plumber · Provo, UT · Open 24 hours per Google listing
Our verdict
4.9 stars over 2,649 reviews; 81 of 100 analyzed are 5-star and praise techs by name, but 14 one-stars flag a missed heat-exchanger CO hazard and upsell pressure.
Scores are our editorial reading of published customer reviews — not a verification, license check, or guarantee.
Our opinion, based on the 100 reviews we analyzed from Google, Yelp and BBB · Analysis updated Jun 2026 · How we decide ↗
Advertises 24-hour service on its Google profile — no reviews we analyzed mention after-hours response either way.
What reviewers praise
Techs cited by name for clear explanations and tidy work (Dillon, Seth, John in 4+ reviews)
2 cited reviews
“Dillon was outstanding. He was extremely knowledgeable and took the time to explain everything he saw and everything he was doing.”
“Bre Hardman at WH&AC took our call and rearranged schedules to get a skilled technician (John Breivik) to make a service call that same afternoon. John is a knowledgeable and expert technician; he diagnosed the problem (a leak in two connecting lines that feed our oil burning furnace) and fixed the problem in less than an hour.”
Cited in 4 of the 100 reviews we analyzed — 2 cited reviews not excerpted here.
Same-day arrival within the hour reported when scheduling allows
1 cited review
“Bre Hardman at WH&AC took our call and rearranged schedules to get a skilled technician (John Breivik) to make a service call that same afternoon. John is a knowledgeable and expert technician; he diagnosed the problem (a leak in two connecting lines that feed our oil burning furnace) and fixed the problem in less than an hour.”
Cited in 2 of the 100 reviews we analyzed — 1 cited review not excerpted here.
Catches and fixes code/venting safety issues during routine service
Cited in 2 of the 100 reviews we analyzed.
What reviewers report — the concerns
Other directories bury these. We think you should read them before you call. Every concern below comes from the reviews it cites.
Red flag
Missed holes in a heat exchanger after a furnace tune-up; customer's CO alarm went off at night
“A week later once the furnace was running we had a scary night were the CO monitor went off in the middle of the night... Called western and they sent someone back out who showed they missed many holes in the heat exchanger”
Red flag
After-hours furnace call charged $400 and still failed; misdiagnosed an $82 part, no reply to complaint
Cited in 1 of the 100 reviews we analyzed.
Red flag
New HVAC install leaked through ceiling within 48 hours with unresolved water damage
Cited in 1 of the 100 reviews we analyzed.
Reviewers report aggressive upsells and lists of expensive recommended repairs
Cited in 1 of the 100 reviews we analyzed.
Scheduling miscommunication on quoted specials (coil cleaning not included)
Cited in 1 of the 100 reviews we analyzed.
Keep it in proportion: these concerns are cited in 5 of the 100 reviews we analyzed. Most reviewers report positive experiences — see the full rating picture below.
The evidence — in reviewers' own words
Critical
“This company has gone down hill and might be rock bottom. On the last visit which was a furnace tune-up, they did the work (not sure how well) and presented my wife with thousands of dollars of recommended repairs and upgrades. The list was ridiculous and included things that only they could have caused (like crimped wiring inside the unit when it wasn’t mentioned when they came in March nor any of the other times …”
“Unfortunately a very poor experience and potentially dangerous. Bought our house in April and had western do a furnace tune up before winter. Technician checked both furnaces out and said they were operating properly. A week later once the furnace was running we had a scary night were the CO monitor went off in the middle of the night. Luckily I had several CO alarms around the house so us and the four kids were …”
“I requested a diagnostic for my heater that went out. It was $49 so I said what they heck why not. The guy came out. Got a text he was on the way didn't show up for an hour after saying he was on the way (which I think is a attic they use... I'll get to that). I say I have to get back to work cause I just wasted my whole lunch waiting when it was suppose to be a break. It gets WAY WORSE... I go back to work then get …”
Positive
“Seth Harward came to my home on February 19, 2026 to clean the drains in my two bathrooms sinks. the tub drain in one bathroom and the shower drain in the second bathroom. I was impressed with the communication given to me by the company. They reminded me that he would be coming between noon and 4. Later I received a communiation asking if he could come earlier at 10:30 am. Seth arrived and went immedicately to …”
“I would like to thank Dillon when he came out to do our water heater flush that he noticed that the duct work was too low and it could cause carbon monoxide leakage so he fixed the venting so now we can walk completely underneath it and not hit our head anymore. He was totally awesome.”
Quotes are reproduced verbatim from public reviews on the platforms shown; we select which to feature, and selection reflects our editorial judgment. Report a quote that doesn't match its source ↗
The rating picture
Our sample skews heavily toward critical reviews — it disagrees with the Google average shown above.
Newest review in our sample: Mar 2026.
Across platforms
Should you hire Western Heating, Air & Plumbing?
Hire if
- You need fast same-day or after-hours response
- You need clear communication and upfront explanations
Think twice if
- You need rock-bottom prices with zero flexibility on the quote
- You need warranty-grade work on a complex or high-stakes install
Look elsewhere if
- You're highly price-sensitive
- You need this for a complex or high-stakes install
Advice derived from the review analysis above — how we decide.
Own Western Heating, Air & Plumbing?
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Find plumbers near you
Western Heating, Air & Plumbingisn't in one of our ranked city guides yet — the nearest covered markets are below.
Nearby: Provo · Payson · South Jordan