Western Heating, Air & Plumbing

Seth Harward came to my home on February 19, 2026 to clean the drains in my two bathrooms sinks. the tub drain in one bathroom and the shower drain in the second bathroom. I was impressed with the communication given to me by the company. They reminded me that he would be coming between noon and 4. Later I received a communiation asking if he could come earlier at 10:30 am. Seth arrived and went immedicately to work while I asked a few questions. He showed me what he had cleaned out of the drains. He was neat and clean and he left the work area neat and clean. Linda Peterson

I would like to thank Dillon when he came out to do our water heater flush that he noticed that the duct work was too low and it could cause carbon monoxide leakage so he fixed the venting so now we can walk completely underneath it and not hit our head anymore. He was totally awesome.

I’ve been on Western Heating & Air’s maintenance plan for a while, and I really appreciate how thorough their whole-home inspections are. They check and service everything in my furnace room and give clear, reasonable recommendations whenever something might be out of code. Dillon was outstanding. He was extremely knowledgeable and took the time to explain everything he saw and everything he was doing. I felt completely comfortable having him in my home, and his professionalism and clarity gave me total confidence in the work. I’ll definitely be requesting Dillon for future service appointments. Highly recommend!

This company has gone down hill and might be rock bottom. On the last visit which was a furnace tune-up, they did the work (not sure how well) and presented my wife with thousands of dollars of recommended repairs and upgrades. The list was ridiculous and included things that only they could have caused (like crimped wiring inside the unit when it wasn’t mentioned when they came in March nor any of the other times they came and they’re the only ones to access that compartment in the last eight years). My wife called me and we declined the additional services and the technician left. When I returned home after about a week, I found an absolute mess: the furnace room door was off its hinges, there was a furnace filter propped next to the furnace, and general disarray in the space. I went to work trying to clean things up and discovered that the problems were even worse than I expected. Not only was the door of its hinges, it had actually been broken. The technician didn’t even mention it, let alone offer to fix it. The furnace filter that was propped by the furnace was mangled and torn and plastic packaging (like from a new filter) was stuffed inside it. We figured out that the one leaning there was the new filter I had installed about 6 weeks before (and did not need to be changed) and the plastic was from the spare I keep on hand. It’s a tight squeeze to get the filter in and out and requires care not to damage it. Clearly the technician wasn’t careful and simply ripped it out of its housing. Again, no mention of this from the technician and no offer to replace what he ruined. Upon further inspection, I found that one of the seals around the PVC pipe that delivers air to the unit was not in place. I went back and looked at the pictures from the previous service (in March) and it was properly seated, which makes me question whether the technician knew what he was doing or cared at all to do the job right. I’ve canceled my service contract with Western Heating and will never utilize their services again. I’d caution you against using them as well.

Unfortunately a very poor experience and potentially dangerous. Bought our house in April and had western do a furnace tune up before winter. Technician checked both furnaces out and said they were operating properly. A week later once the furnace was running we had a scary night were the CO monitor went off in the middle of the night. Luckily I had several CO alarms around the house so us and the four kids were ok. Turned off the furnace opened windows and waited for levels to go down. Called western and they sent someone back out who showed they missed many holes in the heat exchanger and put my family at risk. Since this leak happened we asked for several quotes for new furnace. All of which were double two other companies quotes. Overall disappoint with a potentially fatal error and then a preditory stance towards replacement. Don’t recommend this company

It is unfortunate that I have to write this review. My upstairs AC system was not cooling and had frost build up on the insulation line going into my unit indicating either low Freon or a bad coil. I used Yelp to set-up a request for an HVAC technician to come and give me an estimate on repairs. Western H&A was the first company to respond and was very professional over the phone. A time was setup for the technician to come to our home and Justin arrived on time. He was extremely nice and professional. After spending some time looking at our system (which is a 9 year old, 13 SEER, 2.5 ton, Lennox unit), Justin stated that there was a leak and it was 2lbs low of the old R22 Freon. He stated the following three options: 1. Refill the system with R22 and put a "dye" in system, return in 3-4 weeks to see where the leak was originating. Cost: $500 ($49 for the diagnosis, $90 per pound of Freon, and $270 labor). 2. With our system being an "OLD" unit and using the non environmentally-safe R22 Freon, it could be at least another $500 if its an easy fix to the outside unit. If it was an issue to the inside unit it could go up significantly from that point. Not only would we be replacing parts (which could be in the $1000s), chasing leaks, but we would have to re-charge the Freon at $90 per pound and still have an OLD unit at the end. 3. He then gave the option that since R22 was going to be illegal to use in the future, he recommended for us to replace the system completely so we don't add to the depletion of the ozone layer with our leaking OLD unit. Since our system was a "nice" unit originally, the estimate he gave would be $3500-5000. I told my wife the night before that if we get a "scare" pitch with a suggestion to replace our entire system we would get a second opinion. I told Justin that this is what we were going to do and would call him back if the 2nd opinion validated his assessment. This is when Justin's demeanor went cold. He did recommend replacing the filters in our two units at a cost of $10 each. I agreed and my wife paid him. Thankfully, my wife went downstairs to check on the unit right after he left. She found that he had not put in a new filter and the cover was not replaced. She ran out and found Justin still sitting in his truck. She told him he forgot to put in the new filter. He apologized and went back in the house, went downstairs, then came back up and apologized again and left. When my wife went back down again, the filter was half sticking out of the unit. She was able to seat it properly but was amazed that he left it in that condition. Follow-Up: We had a 2nd HVAC company come in today. He ran a leak test, used a "sniffer", checked the compressors, found a couple of loose fittings outside and serviced both our AC units. He was there about 2 hours. One required 2 pounds of Freon and the other required 1/2 pound. Total cost for the service call, Freon, and service to both units? $435. He checked the temperature of the air ducts after servicing and said you look for a 20 degree temperature drop from the setting of the thermostat. Ours was reading 24 degrees lower at the vent. He said our system is in great shape and to call him in 8-10 years when we need a replacement. We will definitely be calling him.

We chose Western for our new HVAC system install because of their sales rep and their reviews. Don't let that fool you. We paid a lot of money for a completely new system to be installed to have issues with it in under 48 hours of the install being complete. The first issue we had was that our ceiling started leaking water out of one of our light fixtures the day after the install. We called and they sent a tech out to fix the issue that night, however there is water damage to the ceiling now that they wouldn't fix. The next issue was that none of the new vents that were installed were actually secured to the ceiling at all. The vent covers were screwed in through only drywall. Another issue was that they broke the molding around the attic entrance and damaged the trap door to the attic entrance. During the install of one of the new vents in our kids room they ran into issues cutting the hole for the vent and cut the hole in a different area, but didn't fix the area they cut first properly. I called and had their supervisor come out to show and explain all of these issues to them. After this they scheduled another appointment and redid the whole install due to it being done wrong on pretty much everything. They fixed all of the major issues, however they wouldn't fix the ceiling where the water damage is. They fixed the molding however it looks terrible and their fix was that they would just fill the gaps with silicone. They wouldn't fix the trap door to the attic entrance though and gave the explanation that they didn't know how it happened. The HVAC system has had fault codes ever since it was installed. The one that is always active is Blower Motor Outside Limits, there is another one that is only intermittent and just randomly comes on which is Low Pressure Switch Open. The excuse for not fixing the cosmetic issues is that they are not master carpenters. When I asked them if they would be ok with it in their own home the response was no. I'm not sure why it's ok in my home then. I have attached pictures for all of the current issues that still have not been fixed. Whenever the fan runs for the HVAC system the house smells like the attic as well which it didn't do with the old system. This install has been my worst decision I've ever made to date. I hope they correct their issues so I can rate them at least a 3 star. *Update* They cam out and repaired most of the system, however the system is still broken. We have had multiple appointments since this review was originally posted. Today I came home from work to the newly posted picture. We had the air from our attic pouring out of the access door into our house. This is an absolute joke. I wouldn't recommend this company to my worst enemy. I have taken pictures of this joke of an install and service provided by this company.

Let's start with the good stuff. First off, there was enough to warrant 5 stars when we first started. The cost was low, the people were kind, friendly and open about what I'd be paying/getting with my purchase. That being said, let's get on to the bad stuff. When the furnace was first installed I followed all instructions on how to care for it for the first 24-48 hours, then it began making "BOOM" noises. I contacted the company and they came out to investigate promptly (thank you). The tech said it was just a loose wire. Two days later, same problem. Call again. Techs come back out and say that there's too many 90' bends in the pipes (why wasn't this noticed in the first place?) After they fix the bends they cut another hole in my house and another 3" hole in my houses main support beam. Now my power bill hasn't gone down at all (it's actually begun to rise) so I investigated and found that they haven't insulated the holes that they've cut through the wall and there's cold air just blowing in from the outside. I've tried to contact them again, but there's no support email, and now the website says that they only allow 1 submission per customer and I've already had to contact them 3 times so I'm S.O.L. and have to contact them on the phone (which is a pain seeing as I work night shifts and have to lose sleep if I'm gonna catch them) I'm tired of having to contact them for unprofessional work and, at best, will change this review to a 2 star if they come out and fix the holes that they've cut into my house, and remove the old pipe that they left from the first botched install. Edit: After spending a night thinking about the things I've said I've decided to raise it to a two star review. The people who helped were not rude or lazy. They have always been more than happy to come out (even when it was the the 2nd or 3rd time I've called.) and try to fix the issue. The rest still stand, and I'm displeased with the lack of quality craftsmanship that has gone into this install, but I don't want to throw them under the bus completely. Final edit: After seeing the review they were nice enough to contact me and try to make amends. A tech came out quickly and patched up the place. Thank you very much for fixing everything up.

Western installed a new compressor in summer of 2015. Our old compressor and A/C system worked great for over 20 years until the compressor went down. Cost of a new compressor plus install was about $3,000. Since then things went downhill. In order to make the AC work they had to disconnect the heating. When we wanted heat we had to disconnect the AC. After numerous visits to figure out what was wrong, it was determined that the person who installed the compressor messed up on the install -- crossed wires, etc. I've had to replace blower motor, transformer and numerous other expensive parts plus labor that blew as a result of faulty install. So far I've had to pay about $3,000 additional and the system still doesn't work. Two weeks ago I had another service call to look at the system (still wasn't working) and it cost nearly $300! The tec said there were no guarantees that it would work. We got air for one day and then it went down again. The tec told me there was really nothing more to do. He said my blower, condenser was old and probably needed replacing -- more thousands of dollars What's confusing to me is the system worked perfect for 20 years until compressor went down -- so why now after new compressor with the same specs as old one system needs replacing -- especially after being told the root of the problem was messed up install of compressor. I guess the HVAC business is quite profitable. Keep charging customers to fix the mistakes the HVAC company makes -- yet never fixing mistakes and keep coming back for more. I must say in a positive tone that one of their techs, John, has been over many times trying to untangle their mess. On some visits I wasn't charged yet I just found out I have about an additional $500 I owe them for some of those visits. Just went out and bought fans to try to cool down house. Can't afford Western Air anymore.

*** Update: They did call me to apologize and will be updating their process for their reps to improve the process moving forward for these situations. I do love working with this company and them caring to make a change quickly shows that they’re looking to improve and be the best for their customers. Thank you Kyah! Original: My review is no reflection of the tech that was out here fixing my water heater. He was extremely knowledgeable, and so great to work with and once informed, he rushed back to resolve the issue. After my water heater was fixed, a few hours later I felt sick, and went down to my basement to smell gas coming from around my water heater. I called the customer service line and they told me I would need an appointment and they couldn’t get someone out to me for 2 hours after I told them I could see one of their company trucks working at a different neighbors house. Then decided to say it might not be my water heater and maybe I left the stove on and that if it’s an emergency I could call the fire department. You’re joking right? Default to the fire department and not the service tech in my area if I want “immediate” assistance. Retrain your staff, or get rid of them because that was extremely unacceptable to handle an emergency call like that. However the tech, I did text him and he responded almost immediately and was back at the house within 20-30 minutes and fixed the issue within 10 minutes. I appreciate him for taking the situation seriously and moving with urgency. 12/10 tech.

I requested a diagnostic for my heater that went out. It was $49 so I said what they heck why not. The guy came out. Got a text he was on the way didn't show up for an hour after saying he was on the way (which I think is a attic they use... I'll get to that). I say I have to get back to work cause I just wasted my whole lunch waiting when it was suppose to be a break. It gets WAY WORSE... I go back to work then get a call they found what was wrong. I supposedly need my flame sensor, ignitor and furnace capacitor and it's some "package deal" for $300. It doesn't make sense because two of the 3 things were just replaced in 2017 so I say I have to think about it because I feel like I'm getting cheated (which I was). I call a different heating and air place they do the diagnostic for $29 and replace the flame sensor all out the door for $161. The crazy thing is a stayed with the second guy and he went over everything with me and checked the 2 things that "needed" to be replaced and they were "basically brand new" one was suppose to read at 7.5 something and it was reading exactly at that. The guy from western heating and air also tried to pressure me that I wouldn't get this deal unless he did it right then and there. He is shady, if you ever call them make sure you are there watching everything they check and make sure it's actually bad because they will lie and cheat you out of money. Please do better this is sad to see.

Unfortunately I cannot give a positive review for this company. Their "Red Handkerchief Promise" is a hollow one. And even though I am a maintenance club member with "priority service," I am feeling abandoned. What makes this even worse, is my non-functioning AC was working fine until my scheduled maintenance appointment on Thu. By Fri. evening I realized something was wrong as my house was getting hotter and hotter. By all appearances it was a result from that maintenance call. Beware if you have trouble on the weekend. I called Fri. evening and was told there were no appts. until next Wed. (our state is in the middle of an excessive heat advisory). But he was hopeful I could be seen Sunday evening or maybe today (Sat.) The person on the phone today was polite but firm in that Mon. morning was the earliest she could try to get me in. Saturday was only for previously made appts. I asked if she could contact technicians to see if I could be squeezed in. She cannot. I asked if there is an emergency, does the customer have to wait from Fri. till Mon. for any possibility of help, and she confirmed that is true. I find that appalling and incomprehensible. Don't do business with this company unless you don't mind not having any help should your problem occur after hours. And if you don't mind a company not making right ASAP an issue they caused themselves. I am beyond disappointment.

In Summary: There are three possibilities. Either their tech was not very knowledgeable (I'm optimistically guessing this one), or their margins are too high, or the tech saw an opportunity to take advantage. A $500 estimate was more than double what a second company estimated as $200. The story... I originally called Western Heating because my furnace was short cycling (I strongly suspected a bad sensor). I asked if their tech had spare sensors in the van. They said he would. He came out, took a look, and diagnosed a bad sensor. He charged me a $50 dispatch fee (fair enough), but told me he would have to come back on Monday to replace the sensor and his estimate for that was $500. It's worth noting that the sensor was held in place by two visible screws and when I looked online sensors ran from $29-$129 (for the most expensive ones that were part of kits). The tech started back tracking his estimate as he noticed I was looking up prices on my phone. In the end I simply cleaned the sensor a minimal amount and replaced a damaged air filter that was pressing against the furnace (probably the real problem). It all works fine now and I saved $500. I checked with another company who looked up my make and model and said they would charge about $200 for parts and labor to replace the entire sensor/ignition kit in the future if I have a problem.

9 1/2 years ago we had the best Amana 96% with Aprilair humidifier and ultra violent scrubber installed. I was so proud. The April air never really worked and they came out many times and never fixed it. At 6 year point the condenser made a loud noise and stopped, it needed to be replaced and the labor cost me 1500.00 I checked around and that was a lot. Recently at 9 1/2 the Furnace started making a gurgling noise and just started stop working. The first man that came out said it was a part and changed me 280.00 Labor to replace it. It didn't fix it, so he had someone else come out. The next man that came out was here for several hours a couple of times. I realized these young men wasn't HVAC Furnace men. I decided to ask around and my friend told me about a good Hvac Furnace man. He worked on the Furnace several times and it just can't be fixed. We have been without a Furnace for a month, thank goodness we have a gas fireplace that will heat the house. We still have 4 months on warranty but I just want it fixed. We are retired and and just can't handle all this. We are totallyreplacing the Amana with a Day and night. This experience been like fighting the tar baby.

I originally called to get a quote to have the coils and panel of my furnace cleaned. The person who answered the phone told me they had a special going where they can do a tuneup for $69.00 and that included cleaning the coils. I asked if she was sure that cleaning the coils was part of this special. She put me on hold to double check and came back and said it was part of the special. When the technician came he told me he was scheduled to do a tuneup. I mentioned the cleaning of the coils and he told me that that wasn’t included with a tuneup. Somehow a miscommunication with the scheduler. We ended up with just having the coils cleaned. The cost was $520.00 which seemed a bit steep. However Ethan the technician was great. Showed and explained what he had to do to clean the coils. Was very efficient. Work space was clean after he finished. He did a great job. Very pleasant and respectful. Ethan deserves a 5 star rating. 3 stars because of the miss communication between scheduler and supervisor.