Webster Plumbing Gas
Plumber · West Columbia, SC
Our verdict
Fast and skilled for straightforward jobs, but pricing disputes and potential diagnostic failures create serious risk for complex gas/leak issues.
Scores are our editorial reading of published customer reviews — not a verification, license check, or guarantee.
Our opinion, based on the 5 reviews we analyzed from Google, Yelp and BBB · Analysis updated Jun 2026 · How we decide ↗
Only 5 reviews analyzed — treat this assessment as a first impression, not a track record.
What reviewers praise
Quick problem-solving on routine drain work: completed sewer unclog in under 30 minutes with courteous service
Cited in 1 of the 5 reviews we analyzed.
Experienced with older homes and corroded plumbing; one reviewer specifically praised James as knowledgeable and pricing as 'comparatively affordable'
Cited in 1 of the 5 reviews we analyzed.
Easy appointment scheduling and personable technicians reported by satisfied customers
1 cited review
“Get estimate before work to avoid surprise bill.”
What reviewers report — the concerns
Other directories bury these. We think you should read them before you call. Every concern below comes from the reviews it cites.
Red flag
Potential diagnostic failures on gas leak detection: technician Daniel told customer 'no leak' and refused to reconnect vent, but Dominion Energy later confirmed an active gas leak requiring repair; owner Mark became defensive rather than investigating
Cited in 1 of the 5 reviews we analyzed.
Red flag
Incomplete work and no follow-up: technician Daniel accepted job, charged $145 for incomplete fireplace log installation, left parts attached preventing customer return, and never came back despite promising to
Cited in 1 of the 5 reviews we analyzed.
Red flag
Owner confrontation and lack of accountability: Mark (owner) argued with customer about technician's truthfulness, resisted adjusting bill, promised callbacks that never happened, and failed to investigate legitimate complaints
Cited in 1 of the 5 reviews we analyzed.
Red flag
Repeated issues with same technician Daniel across multiple complaints suggesting pattern rather than isolated incident
Cited in 2 of the 5 reviews we analyzed.
Significant pricing transparency issue: multiple reviewers report surprise bills and recommend getting written estimates before work begins
“Get estimate before work to avoid surprise bill.”
Cited in 2 of the 5 reviews we analyzed.
Billing disputes over service fees and time-on-site charges; one customer received $275 invoice for 20-30 minutes of work and disputed technician's claimed time of 1 hour 22 minutes
Cited in 1 of the 5 reviews we analyzed.
Keep it in proportion: these concerns are cited in 3 of the 5 reviews we analyzed. Most reviewers report positive experiences — see the full rating picture below.
The evidence — in reviewers' own words
Critical
“If I could give 0 stars I would. We were told by Dominion energy that we had a gas leak on our water heater and a disconnected vent at the top that needed a plumber. We asked them to recommend someone that wouldn't cost us an arm and a leg. We were given Marks number from Webster plumbing and gas. I called Mark and explained our situation, sent photos per his request and was told he would send me a quote (which I …”
“I noticed when I look on Webster, plumbing, and gas website they only have five star reviews, but the fact of the matter is, they only deserve a one star from me. I had a technician come out to my house to install fireplace logs and on the box, I notice, it clearly states that it needs a converter. The technician did not even acknowledge that he continued to put my gas fittings together and then advised me that he …”
Positive
“Hollywood came the day after another plumber from Tom-1-plumbing failed to unclog my home sewer drain. He was efficient, courteous, and got the job done in less than 30 minutes. Excellent communication. I would strongly recommend this company! I will be back (hopefully, not too soon).”
“Easy to make appt.; plumber, Daniel, very personable; work done satisfactorily, but would suggest you get estimate before work is done to avoid a "surprise" bill. Would use again, but would get an estimate of cost first.”
Quotes are reproduced verbatim from public reviews on the platforms shown; we select which to feature, and selection reflects our editorial judgment. Report a quote that doesn't match its source ↗
The rating picture
Small sample — we've analyzed only 5 of 57 reviews so far. Treat this as a first read.
Newest review in our sample: Jan 2026.
Own Webster Plumbing Gas?
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