Waterline Plumbing Services Inc.
Plumber · Harrison, NY · Open 24 hours per Google listing
Our verdict
Excellent craftsmanship and fair pricing, but don't count on them to call you back—one frustrated customer gave up after three unanswered callback promises.
Scores are our editorial reading of published customer reviews — not a verification, license check, or guarantee.
Our opinion, based on the 5 reviews we analyzed from Google, Yelp and BBB · Analysis updated Jun 2026 · How we decide ↗
Advertises 24-hour service on its Google profile — no reviews we analyzed mention after-hours response either way.
Only 5 reviews analyzed — treat this assessment as a first impression, not a track record.
What reviewers praise
Exceptional workmanship: 2 of 5 reviews explicitly praise customization work and problem-solving beyond standard repairs
Cited in 1 of the 5 reviews we analyzed.
Fair pricing: reviewer noted 'reasonable fee' and no complaint about overcharging in any review
1 cited review
“he could squeeze it in same day and the person he sent over was professional”
Same-day service possible: technician squeezed in non-urgent job same day and arrived professional
1 cited review
“he could squeeze it in same day and the person he sent over was professional”
What reviewers report — the concerns
Other directories bury these. We think you should read them before you call. Every concern below comes from the reviews it cites.
Red flag
Communication breakdown on non-emergency requests: 1 of 5 reviews documents complete failure to return calls despite explicit promises, with customer explicitly warning others
“called three times and each time spoke to someone who promised i would be called back. no one ever called back”
Severe callback failure: customer called three times with callback promises but was never contacted back, causing them to switch providers entirely
“called three times and each time spoke to someone who promised i would be called back. no one ever called back”
Keep it in proportion: these concerns are cited in 1 of the 5 reviews we analyzed. Most reviewers report positive experiences — see the full rating picture below.
The evidence — in reviewers' own words
Critical
“i called three times and each time spoke to someone who promised i would be called back. no one ever called back. how good can they be if they can't organize a callback? i gave up and went somewhere else. save yourself the trouble and do the same. And yes, I am certain I am reviewing the right business. (I find I have to pre-empt the replies that deny one's review.)”
Positive
“They were fantastic. They customized the new dishwasher to get it to work. They also customized a valve knob. Totally awesome! Thank you! Amy R.”
“We'd been having various problems with 3 toilets in our house (tanks not filling up fully, getting clogged and slipping over when flushing), so I called Waterline on the recommendation of a friend to have them look at all three and see what needed to be done. This wasn't an urgent request, but I was really appreciative that he could squeeze it in same day and the person he sent over was professional an quickly …”
Quotes are reproduced verbatim from public reviews on the platforms shown; we select which to feature, and selection reflects our editorial judgment. Report a quote that doesn't match its source ↗
The rating picture
Small sample — we've analyzed only 5 of 7 reviews so far. Treat this as a first read.
Newest review in our sample: Oct 2024.
Should you hire Waterline Plumbing Services Inc.?
Hire if
- You need high-quality work that holds up over time
- You need transparent, predictable pricing with no surprise fees
Think twice if
- You need predictable, consistent service across every visit
- You want detailed upfront explanations
- You need airtight scheduling and guaranteed arrival times
- You need guaranteed sub-hour response for true emergencies
Advice derived from the review analysis above — how we decide.
Own Waterline Plumbing Services Inc.?
You can respond to our analysis, correct business facts, or dispute the accuracy of a quoted review. Responses that check out get published on this page, and factual errors get corrected — see our corrections policy. We don't remove accurate quotes, but we'll re-run your assessment as your reviews change.
Find plumbers near you
Waterline Plumbing Services Inc.isn't in one of our ranked city guides yet — the nearest covered markets are below.
Nearby: Larchmont · Harrison · Old Greenwich · Glen Oaks