Waterline Plumbing Services Inc.
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Claims 24/7
Self-reported — not confirmed by reviews
Mid-Range
Fair Pricing ✓
1 concern
Communication breakdown on non emergency requests: 1 of 5 reviews documents complete failure to return calls despite explicit promises, with customer explicitly warning others
Trust Score: 0/100 · Based on 7 reviews
AvoidOur Verdict
#15 of 17 in Harrison, NY
Hire if: You need high-quality work that holds up over time
Hire if: You need transparent, predictable pricing with no surprise fees
Caution if: You need predictable, consistent service across every visit
Caution if: You want detailed upfront explanations
Caution if: You need airtight scheduling and guaranteed arrival times
Caution if: You need guaranteed sub-hour response for true emergencies
How they score across what matters
Based on 5 reviews analyzed. Click a row for the quote that best illustrates the score.
What they do well (and don’t)
Green means reviews confirm they’re good at it. Red means reviewers flag issues. Gray means no reviews talk about it yet.
What 7 Reviews Tell Us
Emergency Response
Same-day service possible: technician squeezed in non-urgent job same day and arrived professional
What To Watch Out For
Severe callback failure: customer called three times with callback promises but was never contacted back, causing them to switch providers entirely
Communication breakdown on non emergency requests: 1 of 5 reviews documents complete failure to return calls despite explicit promises, with customer explicitly warning others
Quality & Professionalism
Same-day service possible: technician squeezed in non-urgent job same day and arrived professional
Communication
Severe callback failure: customer called three times with callback promises but was never contacted back, causing them to switch providers entirely
Pricing
Fair pricing: reviewer noted 'reasonable fee' and no complaint about overcharging in any review
Customer reviews
Reviews from Google, Yelp & more
Extremely helpful!
They were fantastic. They customized the new dishwasher to get it to work. They also customized a valve knob. Totally awesome! Thank you! Amy R.
EXCELLENT!!!
i called three times and each time spoke to someone who promised i would be called back. no one ever called back. how good can they be if they can't organize a callback? i gave up and went somewhere else. save yourself the trouble and do the same. And yes, I am certain I am reviewing the right business. (I find I have to pre-empt the replies that deny one's review.)
We'd been having various problems with 3 toilets in our house (tanks not filling up fully, getting clogged and slipping over when flushing), so I called Waterline on the recommendation of a friend to have them look at all three and see what needed to be done. This wasn't an urgent request, but I was really appreciative that he could squeeze it in same day and the person he sent over was professional an quickly triaged the problems for a reasonable fee.
Business details
Service area
Based in Harrison. Serves 24 nearby cities within 20 miles:
Waterline Plumbing Services Inc.