Valley Plumbing Heating & Cooling
Plumber · Orem, UT · Open 24 hours per Google listing
Our verdict
Large operation (3,141 reviews) with strong techs but pricing complaints: 4 expensive mentions, 2 surprise-fee flags, and an $80 VIP membership upsell several reviewers found off-putting.
Scores are our editorial reading of published customer reviews — not a verification, license check, or guarantee.
Our opinion, based on the 100 reviews we analyzed from Google, Yelp and BBB · Analysis updated May 2026 · How we decide ↗
Lists 24-hour service on its Google profile — and reviewers describe after-hours calls.
What reviewers praise
Techs (Jeremy, Dustin, Dean) repeatedly praised for clean, no-upsell work and explaining options
Cited in 3 of the 100 reviews we analyzed.
Came within 2 hours for a broken water main and completed a full water line replacement in under 4 hours, $2,000 below competitor quotes
1 cited review
“First of all they were $2,000 less than their competitors. They showed up exactly on time.”
Cited in 2 of the 100 reviews we analyzed — 1 cited review not excerpted here.
What reviewers report — the concerns
Other directories bury these. We think you should read them before you call. Every concern below comes from the reviews it cites.
Red flag
Management pricing not transparent per multiple Yelp reviewers — tech work praised but front-office quoting flagged as off-putting
“Plumber/Technician work is outstanding, but management and pricing is not transparent.”
1 more cited review
“The estimate was 1/3 higher than what I ended up paying another company. I knew it was ridiculously high.”
Pricing transparency complaints: estimates 1/3 higher than competing quotes and an $80 VIP membership push
“Plumber/Technician work is outstanding, but management and pricing is not transparent.”
1 more cited review
“The estimate was 1/3 higher than what I ended up paying another company. I knew it was ridiculously high.”
Slow to deliver quotes — one reviewer chased for weeks after sewer inspection video, then learned in-person visit didn't include the camera work already submitted
“Been chasing them for weeks for a quote after I sent them a video of my sewer line inspection”
Keep it in proportion: these concerns are cited in 3 of the 100 reviews we analyzed. Most reviewers report positive experiences — see the full rating picture below.
The evidence — in reviewers' own words
Critical
“The good: courteous and clean personnel. Great communication. No charge for estimates. The bad: They sent 2 men when only 1 was needed. The estimate was 1/3 higher than what I ended up paying another company. I knew it was ridiculously high. They also tried to sell me a "VIP membership" for $80 to get a discount on future services. I found all of this to be off-putting, and sent them on their way.”
“Valley Plumbing charged us $900 a piece for 2 toilet installs at our condo. My wife signed the bill without looking closely. When she got home and saw the totals, she called the company and they said that's what they cost. But after a little research we found we could get those installs for half the price. We were also members of their annual service - you'd think we would have gotten a discount. There's too many …”
“I paid $900 for a $300 toilet! I needed two toilets replaced in our condo and it cost me over $2,000! I've never purchased a toilet and it was my fault for not doing my research on the cost of toilets. But, we've used this company a few other times and never thought their service/product costs were unreasonable. I even signed up for a year service contract which I never do. The technicians were friendly and …”
Positive
“Dean was honest and respectful. He gave options of what could be done and made sure I was satisfied. He was very friendly, listened, was knowledgeable, and the price was decent. I actually paid more than another quote because of his honesty and quality. Thank you Dean! I have more projects that im sure I'll be having you back again to do.”
“Had a great experience with Valley Plumbing. They were easy to get in touch with, showed up when they said they would, and kept me updated the whole time. Communication was solid from start to finish, which I really appreciated. Dusty did the work for me and did an awesome job. He explained everything clearly, made sure I understood what was going on, and didn’t leave any questions unanswered. You can tell he cares …”
Quotes are reproduced verbatim from public reviews on the platforms shown; we select which to feature, and selection reflects our editorial judgment. Report a quote that doesn't match its source ↗
The rating picture
Our sample skews heavily toward critical reviews — it disagrees with the Google average shown above.
Newest review in our sample: Mar 2026.
Across platforms
Google reviews skew positive (77% five-star) while Yelp shows more pricing/management complaints — service quality praised on both, pricing flagged mostly on Yelp.
Should you hire Valley Plumbing Heating & Cooling?
Hire if
- You need high-quality work that holds up over time
- You need a plumber who actually shows up when scheduled
Think twice if
- You need rock-bottom prices with zero flexibility on the quote
- You need detailed walkthroughs and written estimates before work starts
Look elsewhere if
- You're highly price-sensitive
Advice derived from the review analysis above — how we decide.
Own Valley Plumbing Heating & Cooling?
You can respond to our analysis, correct business facts, or dispute the accuracy of a quoted review. Responses that check out get published on this page, and factual errors get corrected — see our corrections policy. We don't remove accurate quotes, but we'll re-run your assessment as your reviews change.
Find plumbers near you
Valley Plumbing Heating & Coolingisn't in one of our ranked city guides yet — the nearest covered markets are below.
Nearby: Herriman · South Jordan · Salt Lake City · Tooele