Valley Plumbing Heating & Cooling
Plumber · Orem, UT · Open 24 hours per Google listing
Our verdict
Same Valley Plumbing chain (1,288 reviews); 13 one-star reviews and recurring pricing transparency complaints — estimates ran 1/3 higher than competing quotes per multiple Yelp customers.
Scores are our editorial reading of published customer reviews — not a verification, license check, or guarantee.
Our opinion, based on the 100 reviews we analyzed from Google, Yelp and BBB · Analysis updated May 2026 · How we decide ↗
Lists 24-hour service on its Google profile — and reviewers describe after-hours calls.
What reviewers praise
Jaxsen came on short notice with a reasonable price and the same-day work was well done
Cited in 1 of the 100 reviews we analyzed.
Trey praised as transparent and not pushing upsells — Kevin C. similarly did not over-enthusiastically upsell on a water heater repair
Cited in 2 of the 100 reviews we analyzed.
What reviewers report — the concerns
Other directories bury these. We think you should read them before you call. Every concern below comes from the reviews it cites.
Red flag
Management/pricing not transparent per Yelp reviewers — same complaint pattern across multiple Valley Plumbing locations
“Plumber/Technician work is outstanding, but management and pricing is not transparent.”
1 more cited review
“The estimate was 1/3 higher than what I ended up paying another company. I knew it was ridiculously high.”
Estimates flagged 1/3 higher than competing quotes; same $80 VIP membership upsell complaint as other Valley locations
“The estimate was 1/3 higher than what I ended up paying another company. I knew it was ridiculously high.”
Sewer line quote process required in-person visit after a customer-submitted inspection video — free estimate didn't include the camera work already provided
“Been chasing them for weeks for a quote after I sent them a video of my sewer line inspection and they agreed to provide pre-lim quote.”
Keep it in proportion: these concerns are cited in 3 of the 100 reviews we analyzed. Most reviewers report positive experiences — see the full rating picture below.
The evidence — in reviewers' own words
Critical
“The good: courteous and clean personnel. Great communication. No charge for estimates. The bad: They sent 2 men when only 1 was needed. The estimate was 1/3 higher than what I ended up paying another company. I knew it was ridiculously high. They also tried to sell me a "VIP membership" for $80 to get a discount on future services. I found all of this to be off-putting, and sent them on their way.”
“Valley Plumbing charged us $900 a piece for 2 toilet installs at our condo. My wife signed the bill without looking closely. When she got home and saw the totals, she called the company and they said that's what they cost. But after a little research we found we could get those installs for half the price. We were also members of their annual service - you'd think we would have gotten a discount. There's too many …”
“I paid $900 for a $300 toilet! I needed two toilets replaced in our condo and it cost me over $2,000! I've never purchased a toilet and it was my fault for not doing my research on the cost of toilets. But, we've used this company a few other times and never thought their service/product costs were unreasonable. I even signed up for a year service contract which I never do. The technicians were friendly and …”
Positive
“Jaydon did an excellent job! He made me feel very comfortable, answered all my questions and was quick and efficient. He didn’t push anything on me, which I really appreciated.”
“So far I haven't had any work done with Valley Plumbing but they have been EXTREMELY thoughtful and accommodating with my schedule even after I had to cancel with them!!! They have been MORE THAN understanding!! I'll let you know after they do the work. LOL but I'm sure they will do a great job.”
Quotes are reproduced verbatim from public reviews on the platforms shown; we select which to feature, and selection reflects our editorial judgment. Report a quote that doesn't match its source ↗
The rating picture
Our sample skews heavily toward critical reviews — it disagrees with the Google average shown above.
Newest review in our sample: Mar 2026.
Across platforms
Google heavily five-star; sustained pricing-transparency and management complaints concentrated on Yelp.
Should you hire Valley Plumbing Heating & Cooling?
Hire if
- You need high-quality work that holds up over time
- You need fast same-day or after-hours response
Think twice if
- You need rock-bottom prices with zero flexibility on the quote
- You need detailed walkthroughs and written estimates before work starts
Look elsewhere if
- You can find better-priced options nearby
Advice derived from the review analysis above — how we decide.
Own Valley Plumbing Heating & Cooling?
You can respond to our analysis, correct business facts, or dispute the accuracy of a quoted review. Responses that check out get published on this page, and factual errors get corrected — see our corrections policy. We don't remove accurate quotes, but we'll re-run your assessment as your reviews change.
Find plumbers near you
Valley Plumbing Heating & Coolingisn't in one of our ranked city guides yet — the nearest covered markets are below.
Nearby: South Jordan · Herriman · Provo