Valley Plumbing Heating & Cooling
Plumber · Orem, UT · Open 24 hours per Google listing
Our verdict
Same Valley chain; 84/100 five-star reviews and 9 one-star. Caught a carbon monoxide leak during a furnace replacement; same pricing-transparency pattern on Yelp.
Scores are our editorial reading of published customer reviews — not a verification, license check, or guarantee.
Our opinion, based on the 100 reviews we analyzed from Google, Yelp and BBB · Analysis updated May 2026 · How we decide ↗
Lists 24-hour service on its Google profile — and reviewers describe after-hours calls.
What reviewers praise
Jeremy Gellersen arrived same-day for a leaking pipe behind the shower wall; used drop cloths and booties throughout
1 cited review
“He responded quickly and arrived at our home the same day we called about a leaking pipe behind the shower wall.”
Caught a carbon monoxide leak during furnace/AC replacement and installed a new unit the very next day
Cited in 1 of the 100 reviews we analyzed.
$80 membership saved one repeat customer over $200 on a follow-up sewer auger and camera job — valuable for repeat use even if upsell-style at intake
1 cited review
“I purchased the membership which was around $80. And due to that, we saved over $200 on this proje”
What reviewers report — the concerns
Other directories bury these. We think you should read them before you call. Every concern below comes from the reviews it cites.
Red flag
Management/pricing transparency complaints carry across Yelp reviews of the chain
“The good: courteous and clean personnel. Great communication. No charge for estimates.”
Cited in 2 of the 100 reviews we analyzed.
Same Valley Plumbing $80 VIP membership upsell and 1/3-higher-than-competitor estimate pattern repeats here
“The good: courteous and clean personnel. Great communication. No charge for estimates.”
Same sewer-quote runaround as other Valley locations — required in-person visit despite a submitted inspection video
Cited in 1 of the 100 reviews we analyzed.
Keep it in proportion: these concerns are cited in 3 of the 100 reviews we analyzed. Most reviewers report positive experiences — see the full rating picture below.
The evidence — in reviewers' own words
Critical
“Valley Plumbing charged us $900 a piece for 2 toilet installs at our condo. My wife signed the bill without looking closely. When she got home and saw the totals, she called the company and they said that's what they cost. But after a little research we found we could get those installs for half the price. We were also members of their annual service - you'd think we would have gotten a discount. There's too many …”
“I paid $900 for a $300 toilet! I needed two toilets replaced in our condo and it cost me over $2,000! I've never purchased a toilet and it was my fault for not doing my research on the cost of toilets. But, we've used this company a few other times and never thought their service/product costs were unreasonable. I even signed up for a year service contract which I never do. The technicians were friendly and …”
“I typically do not leave reviews for companies, but because of my experience with Valley Plumbing and Drain Cleaning, INC. I have created an account just to leave a review. I will never do business with this company again. The only time I will ever call them again is to use them as the ceiling benchmark when comparing quotes from other companies. The focus of the review is the management of this company and NOT the …”
Positive
“Jeremy Gellersen from Valley Plumbing Heating & Cooling was absolutely outstanding! He responded quickly and arrived at our home the same day we called about a leaking pipe behind the shower wall. From the moment he stepped inside, Jeremy was incredibly respectful of our home—careful with our belongings, using drop cloths and booties, and leaving everything spotless when he finished. He took the time to thoroughly …”
“Jay Hardman came to my home today and did a tune up and repair on my furnace. He was friendly, knowledgeable and very helpful in getting things fixed up and running great. I’m very happy with his service and professionalism.”
Quotes are reproduced verbatim from public reviews on the platforms shown; we select which to feature, and selection reflects our editorial judgment. Report a quote that doesn't match its source ↗
The rating picture
Our sample skews heavily toward critical reviews — it disagrees with the Google average shown above.
Newest review in our sample: Mar 2026.
Across platforms
Google five-star heavy; Yelp surfaces consistent pricing transparency and management complaints — identical pattern to other Valley Plumbing locations.
Should you hire Valley Plumbing Heating & Cooling?
Hire if
- You need high-quality work that holds up over time
- You need a plumber who actually shows up when scheduled
Think twice if
- You need rock-bottom prices with zero flexibility on the quote
- You need detailed walkthroughs and written estimates before work starts
Look elsewhere if
- You can find better-priced options nearby
Advice derived from the review analysis above — how we decide.
Own Valley Plumbing Heating & Cooling?
You can respond to our analysis, correct business facts, or dispute the accuracy of a quoted review. Responses that check out get published on this page, and factual errors get corrected — see our corrections policy. We don't remove accurate quotes, but we'll re-run your assessment as your reviews change.
Find plumbers near you
Valley Plumbing Heating & Coolingisn't in one of our ranked city guides yet — the nearest covered markets are below.
Nearby: South Jordan · Herriman · Salt Lake City