Valdez Brothers Plumbing

we have worked with this plumbing company several times in orem and honestly, we wouldn't call anyone else. douglas was super patient and explained every step of our bathroom plumbing remodel. when the project ran into an unexpected issue (not related to the pipes), douglas gave us really helpful advice to get things sorted out. the whole team is knowledgeable, honest, professional, and their prices are fair. if i could give them six stars, i would!

After our hot water heater suddenly stopped working in the middle of the night, my wife and I woke up to a big mess and lots of water to clean up. We had about 20-30 gallons of water on the floor, which meant a lot of cleanup and extra laundry. We wanted a trustworthy plumber in Orem who was fully licensed, insured, and could help us out the same day. I called a few places, and this company picked up right away and was able to send someone out quickly. Douglas, the plumber who arrived, was on time and explained everything to us in a way we could understand. He found not only the problems we already knew about, but also pointed out some other issues that could have caused trouble down the line and weren’t up to code anymore. Even though I was a bit worried about extra work, I appreciated that Douglas found these issues so we could keep our home safe and up to standard. He gave us different repair and replacement options, and we decided to upgrade to a larger 50-gallon water heater with a great warranty. The next day, Douglas came back and did the installation. He was careful with our home, worked efficiently, and made sure everything was done right. He took the time to show me how to use the new water heater and any other equipment he installed. Douglas was knowledgeable and professional the entire time. Overall, I was really happy with how fast and reliable the service was. Both visits went smoothly, and I would gladly call this plumber again if we ever need help in the future.

Douglas installed a new kitchen sink and faucet for us in Orem. He showed up right on time and was very polite and professional throughout the job. Douglas carefully followed the instructions for both the sink and faucet, making sure everything was put together just right. He treated our project with care instead of just rushing through it. After finishing the installation, Douglas made sure the sink was perfectly level and the seal around it was neat and even. There were no leaks at all, and our new sink and faucet look fantastic. He also cleaned up the area and took away the old sink and faucet, leaving our kitchen spotless. We are very happy with the work, and we will call Valdez Brothers Plumbing for any future plumbing needs. Highly recommend!

when both of my toilets backed up late in the evening, i called several plumbers around orem, but valdez brothers plumbing was the only company that responded quickly and kept me updated. even though they couldn't make it out that night, they scheduled an early morning appointment for me. douglas arrived right on time and first tried to clear the line with a snake, but it turned out our old cast iron sewer pipe was really clogged up with roots. i had been putting off a full repair and just doing temporary fixes like hydro jetting and snaking, but this time it was clear we needed a real solution. douglas arranged for the hydro flushing team to come the same day, and they managed to clear out enough roots to get things flowing again. they then ran a camera through the line and showed me all the problems—roots, holes, and broken sections of pipe. douglas called in another plumber to help, and together they spent a lot of time inspecting everything with the camera and coming up with the best plan. they explained that some pipes under the house needed to be replaced and a portion of the driveway had to be dug up to fix everything properly. it was a big plumbing job, but they got started right away. the whole process took about a week, but they made sure we had working toilets and water at the end of each day except one, since the pipes were in such bad shape. douglas was fantastic throughout the whole job. he treated our home with care, always explained what was going on, and kept me updated every step of the way. the timeline he gave was accurate, and for such a major repair, there was very little disruption to our family. the rest of the crew was also friendly and respectful. the job was a big investment, but i felt comfortable moving forward because douglas was honest and clear about everything. i didn't get other quotes since we needed the work done urgently, and i trusted that the quality would be worth it. i would definitely call this company again for any plumbing needs and would ask for douglas. i’m told the new pipes should last for many years, which gives us peace of mind.

Earlier this year, I started looking for a reliable plumbing company in Orem to handle a big job at my home—replacing my old heating system, which was installed way back in the 1950s! I talked with about 10 different plumbing companies and got quotes from each one. Out of all of them, I was most impressed with the team I chose. From the very first call for an estimate all the way through to the completed installation, everyone I dealt with was professional, polite, and paid close attention to every detail. The whole process was smooth and well-organized. All the work was explained clearly and put in writing, which helped me feel at ease. After I signed the contract and paid the first deposit, Douglas was assigned as the project manager. He set up a walk-through a couple of weeks before the job started, so we could work out all the details about removing the old system, ordering parts, and making sure permits and inspections were handled properly. The company really took care of everything—no hassles or surprises. When it was time to start the job, the crew arrived as scheduled and spent the first day removing the old heating equipment and carefully taking out the old oil tank from my basement. Everything went off without a hitch! The whole team worked efficiently and clearly knew what they were doing. Douglas and the other plumbers did all the new gas line work and installed a brand new hot water heater and gas boiler. The office staff also stayed in the loop, so whenever I had a question, someone was always available to help. Before leaving, Douglas made sure everything was running perfectly. There were a few radiator valves that needed to be bled, and they handled that, too. Now, my home has a completely new, modern heating system, and I couldn’t be happier with the quality of the work. I highly recommend this plumbing team in Orem to anyone needing similar services!

i called Valdez Brothers Plumbing to fix our 40 gallon water heater because the pilot kept going out and was hard to relight. douglas asked me to send photos of the unit and the area around it so he could better understand the issue before coming out. He explained the problem clearly, let me know the heater was still under warranty, and said he would contact the manufacturer to get the needed parts at no cost. He also walked me through the repair in simple terms and gave me a very fair price for the service work. A few days later, he texted that the warranty parts were ready and scheduled the service call. douglas arrived on time with the parts and got right to work. The repair was not easy, but everything was handled with real skill and care. The worn parts were replaced, the tank was drained, refilled, and reset, and the water heater was running properly again. I appreciated how clearly everything was explained from start to finish. In Orem, it is important to have a reliable hot water system year round, and it felt good knowing the job was being handled by someone experienced with plumbing and water heater repairs. The work area was left clean, the cabinet space was vacuumed out, and everything was adjusted so it closed up securely. The final price matched the quote, and since the pilot assembly and gas valve control were covered by warranty, there was no extra charge for those parts. I only paid for the service visit and the water heater refurbishing work. we really enjoyed the whole experience and felt we were treated honestly. it was such a relief to find knowledgeable plumbers we can call again when needed. the service was above and beyond, very reasonably priced, and done right. five stars.

We wanted to add LP gas logs to our fireplace, but we didn’t have any gas or LP piping set up yet. After checking out reviews online, I noticed this plumbing company had really high ratings. I also spoke with a local LP supplier, and they mentioned they always use this company for their LP piping needs, so we decided to give them a call. From the first phone call, their customer service was friendly and helpful. They scheduled an appointment for Douglas, their technician, to come out and look at our fireplace, check if the job could be done, and give us a clear quote. Douglas came by right on time and explained everything to us. We had to reschedule the installation since our LP logs weren’t ready yet, but they were flexible and worked around our timing without any trouble. On installation day, the plumbers made extra calls to make sure they got the right connections for our new LP tank. Douglas and his coworker were both professional, kept everything tidy, and did a careful job running the new piping and setting up the logs. Since we’re a bit out in the county, we appreciated that they followed all the LP safety rules and didn’t take shortcuts. They tested everything after the installation, and now our setup looks great. We feel confident that it’s safe, and we trust that if we ever have any concerns, they’ll stand by their warranty. If we need a plumber again, we’ll definitely call this company.

I called for help with some plumbing issues in my house in Orem. Douglas came out and took a close look at everything. He made sure I understood what was going on by showing me how he tested and diagnosed the problems. We sat down together and went over all the options, from quick repairs to full replacements. Since my water heater and old pipes were getting up there in age, I decided it was time to replace the water heater and also get the leaky hose bib fixed—a job I’d been putting off for a while. Douglas listened to all my questions and was happy to help with a few changes I wanted, like moving some of the pipes to a better spot for easier access. They coordinated with an electrician to handle some of the wiring for the new water heater, and the whole project went really smoothly. Every plumber who worked on the two-day job was respectful to me and my home. They worked hard, arriving early each day to make sure things got done before the afternoon heat made the attic too warm. Even when my family had a medical emergency, the crew was understanding and kind. The work they did looks great and everything functions perfectly. They kept the work area clean and vacuumed at the end of each day, even when I said it wasn’t needed. Now I’m enjoying hot water and no more drips from that hose bib! I just need to get used to how much better everything works now. Very professional and well done.

wow! douglas and his team did a fantastic job fixing our plumbing today. early this morning, my son let me know that his shower wasn't getting any hot water. i was worried i'd have to pay too much for an emergency plumber or wait days to get it fixed. i searched online and found this plumbing company. even though i saw a low review score, i decided to give them a call. to my surprise, douglas himself answered the phone, which you don't see very often anymore. i explained the problem, and douglas quickly sent out a plumber to help us. the price was fair, and he was very understanding about our busy schedule since my wife and i both work full time and have three kids. they tried to repair the old water heater first to save us money, which i really appreciated. later, when the heater stopped working again, i called douglas back and he picked up right away. he told me they would put the cost of the repair toward a new water heater if we needed one, which was awesome. they were able to come back the same day with a new water heater, and douglas finished the installation quickly and professionally. i was really impressed with the service and how they handled everything. this plumbing company truly deserves a five star rating, not the low score i saw online. if you need a plumber, i highly recommend giving them a call!

I can’t say enough good things about the service I received from Valdez Brothers Plumbing. Here’s what happened: my water heater completely stopped working—not just a pilot light issue, but fully out. Luckily, it was still covered by the manufacturer’s warranty, so I only needed to take care of the plumbing costs. At the time, money was very tight and I was worried I’d be without hot water for days. I reached out after seeing some local recommendations, and Douglas was the plumber who helped me. He was understanding about my situation and even picked up the replacement water heater from the manufacturer’s distribution center before coming out. Douglas explained the whole process to me step by step and gave me a very fair price for the work. Since we’re a military family living paycheck to paycheck, Douglas kindly agreed to wait a few days to deposit my check until payday. I’ve never heard of other plumbing companies in the area being that flexible or accommodating. Later, when I had a problem with leaking pipes due to faulty hardware, Douglas came back and replaced them with better quality parts at no extra charge. I really appreciate his honesty, hard work, and the way he stands by his repairs. If you’re looking for a trustworthy and reliable plumber, this is the company to call.

I called for plumbing service because I thought there might be a gas leak in my basement. Douglas and his team arrived very quickly, figured out the issue, and found that the leak was actually in the outdoor pipes, not inside the house. They explained everything to me and made sure I felt safe, even offering to stay as long as needed to fix the problem. They worked late to make sure everything was secure and promised to come back the next day to finish up. The following day, another crew came by, already up to speed on what had happened and ready to get the job done right. It was clear the whole team communicated well and cared about getting things fixed properly. Everyone I dealt with was friendly, professional, and respectful. I really appreciate how smoothly they handled the emergency and how much they cared about my safety. They did have to dig up a bit of the yard and accidentally broke a couple of underground sprinkler lines, but they said they’d take care of it when the weather warmed up. I haven’t gotten my bill yet, but given the quality of the service, I feel confident it’ll be fair. If you need a plumber for anything from a small repair to a big emergency, I highly recommend this company. I’ll definitely call them again for any plumbing needs!

we needed to have our septic tank pumped and didn't really know much about how these systems work since we just moved in a few years back. after checking some reviews, we decided to call a local plumbing company. what we thought would be a quick job ended up being more involved, since the tank wasn't where the county records said it would be. the first crew looked for about 20 minutes and then suggested having plumbers come out to scope the main drain to find the right spot. the company took care of all the arrangements. douglas and his teammate came out and were able to find the septic tank, which was actually about 20 feet from where the records said and buried about 3 feet underground. another crew came with a backhoe to dig up the lid, and then the pumping team arrived to clean out the tank. they even put in a riser, so next time we won't have to dig so deep to get to the lid. after finishing, they filled in the hole and left our yard looking really good. everyone we worked with was friendly, professional, and explained each step. even though a few different crews had to come out, everything was done pretty fast and we were kept up to date the whole time. we'll definitely be calling them again for any other plumbing work we need.

i can't say enough good things about the plumbers who came out to help us. after moving to orem from out of state, i didn't know who to trust. suddenly, water started shooting up like a geyser from my flower bed, so i called a well-known plumbing company in a panic, hoping someone could come quickly. even though i contacted them later, douglas and his team arrived before the other company. everyone had warned me it would cost thousands to repair the main water line, and i was prepared for the worst. but douglas showed up, grabbed all the right tools from the truck, fixed the main drain pipe with new pvc and couplings, and then carefully filled in the big hole they had to dig to reach the water supply—all much faster than i expected. when i got the bill, i had to double check that the price was only in the hundreds because i was so surprised by how affordable it was, especially for such quality work. if you need plumbing help in orem, this is definitely who you should call. i highly recommend this plumbing service for anyone needing reliable and fair work done. the photos i took show the broken pipe and the hole they dug before everything was fixed and put back together, with no more water flooding the yard.

The team from Valdez Brothers Plumbing came out to our home in Orem to help us with a strange plumbing issue. After running a load of laundry, we found water on the floor and then noticed smoke coming from behind our washing machine. It was a bit alarming, so we moved the washer and saw mold behind the wall. The smoke kept getting thicker, and we even called the fire department for help. While airing out the house, we realized the city was doing a 'smoke test' on the neighborhood sewer lines, which explained the smoke. Wanting to be sure everything was safe, we tore out some sheetrock to look at the pipes but weren’t sure what to look for. That’s when we called for help, and Douglas arrived first thing the next morning. He listened carefully, did a thorough pressure test and other plumbing diagnostics, and made sure our water pressure was normal. After checking everything, he found the washing machine was the real problem. Douglas was honest and explained everything in simple terms, making us feel comfortable with the process. We really appreciate the extra care and quick response, and would highly recommend their plumbing services to anyone in Orem needing help with unexpected water or plumbing issues.

I woke up to find my kitchen floor full of water. The leak seemed to be coming from the dishwasher I ran the night before, and unfortunately, its auto shut-off didn’t kick in. I quickly turned off the water valve and that stopped the flow. I called a local plumber for help—this was actually the second time I needed their help for a plumbing emergency. Douglas arrived and took a look at the situation. He explained that the dishwasher problem was likely an appliance issue, so I’d need to call an appliance specialist for that part. But then I showed him a bigger problem: my crawl space was under a foot of water. Douglas went down to check on my sump pump and found it wasn’t working. After some work and a bit of elbow grease, he got it pumping again for a short while, but then it stopped. He recommended replacing the whole sump pump unit to avoid future problems. Douglas took the time to clearly explain what was happening and gave me some advice on how to prevent similar plumbing issues down the road. He did a fantastic job helping with my flooded crawl space and was quick to respond. I really appreciate the reliable and friendly service whenever I have plumbing problems.