Universe Home Services
Plumber · Coram, NY · Open 24 hours per Google listing
Our verdict
Fast emergency response with honest technicians, but expect premium pricing and occasional quality control gaps on service work.
Scores are our editorial reading of published customer reviews — not a verification, license check, or guarantee.
Ranked #2 of 15 plumbers we've reviewed in Central Islip, NY · compare all →
Our opinion, based on the 5 reviews we analyzed from Google, Yelp and BBB · Analysis updated Jul 2026 · How we decide ↗
Lists 24-hour service on its Google profile — and reviewers describe after-hours calls.
Only 5 reviews analyzed — treat this assessment as a first impression, not a track record.
What reviewers praise
Emergency availability and rapid response: crew responded within 24 hours for furnace installation emergency, and multiple reviewers praise punctuality and timeliness
2 cited reviews
“professional, punctual, very knowledgeable”
“installation was completed flawlessly, system running perfectly”
Cited in 3 of the 5 reviews we analyzed — 1 cited review not excerpted here.
Honest billing practices: technician declined to charge for out-of-scope diagnostic work and recommended alternative service instead
1 cited review
“chose not to charge for that work. really appreciate his honesty”
Strong installation workmanship: HVAC system installed flawlessly with attention to cleanliness and detail
1 cited review
“installation was completed flawlessly, system running perfectly”
Clear communication: multiple reviewers note technicians explained work thoroughly and made systems understandable
2 cited reviews
“professional, punctual, very knowledgeable”
“installation was completed flawlessly, system running perfectly”
What reviewers report — the concerns
Other directories bury these. We think you should read them before you call. Every concern below comes from the reviews it cites.
Red flag
Service completion concerns: one reviewer of 5 reported boiler tune-up was not completed as expected (soot and pipes never cleaned despite being charged $270), suggesting possible gap between service description and execution
Cited in 1 of the 5 reviews we analyzed.
High emergency pricing: multiple reviewers note pricing is 'on the high side,' with one reviewer paying $270 for boiler tune-up that appeared incomplete
Cited in 2 of the 5 reviews we analyzed.
Inconsistent service quality on maintenance work: $270 boiler tune-up showed no evidence of cleaning despite being core to service (no shop vac visible, no soot removal performed)
Cited in 1 of the 5 reviews we analyzed.
Keep it in proportion: these concerns are cited in 2 of the 5 reviews we analyzed. Most reviewers report positive experiences — see the full rating picture below.
The evidence — in reviewers' own words
Critical
“I guess you don't get what you pay for. Paid 270 with tax to have a tune up on my oil boiler a few days ago. Everything seems to be fine but I never saw the tech bring a shop vac or anything to clean up the soot in the boiler. So after a few days I checked it out myself. I had expected it was not clean out at all. Not the boiler or the pipe. It was 2 screws to remove the panel. Nothing was cleaned. I don't …”
Positive
“We recently had a R install HVAC AC-Service installed by Tommy Ercolano and his crew from Universe Home Services, and the entire experience was outstanding. Tommy was professional, knowledgeable, and took the time to explain everything throughout the process. His crew arrived on time, worked efficiently, and kept the work area clean from start to finish. The installation was completed flawlessly, and our new system …”
“Anthony Krachenfels from Universe Home Service was very professional and knowledgeable. He was honest about the situation and mentioned that he could have charged for opening up the ceiling to find out the problem, but since it wasn’t a plumbing issue and not his area of specialty, he chose not to charge for that work. I really appreciate and respect his honesty. He cleaned up really nicely afterwards. He also …”
Quotes are reproduced verbatim from public reviews on the platforms shown; we select which to feature, and selection reflects our editorial judgment. Report a quote that doesn't match its source ↗
The rating picture
Small sample — we've analyzed only 5 of 7,588 reviews so far. Treat this as a first read.
Newest review in our sample: Jun 2026.
Own Universe Home Services?
You can respond to our analysis, correct business facts, or dispute the accuracy of a quoted review. Responses that check out get published on this page, and factual errors get corrected — see our corrections policy. We don't remove accurate quotes, but we'll re-run your assessment as your reviews change.
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