Universal Plumbing & Rooter
Plumber · San Jose, CA · Open 24 hours per Google listing
Our verdict
57-of-57 five-star streak across all analyzed reviews; 9 pricing mentions and 7 same-day service mentions — Martin solved ghost-flush failures that two prior plumbers could not, then guaranteed his own work with a return visit at no charge.
Scores are our editorial reading of published customer reviews — not a verification, license check, or guarantee.
Our opinion, based on the 57 reviews we analyzed from Google, Yelp and BBB · Analysis updated Jun 2026 · How we decide ↗
Lists 24-hour service on its Google profile — and reviewers describe after-hours calls.
What reviewers praise
Fixed ghost-flushing toilets two previous plumbers failed to resolve; returned same-day after a small leak appeared post-repair with no charge — work is fully guaranteed
2 cited reviews
“ghost flushing toilets which I had TWO different plumbers address and it wasn't until Martin came out that the problem was finally corrected.”
“Martin was the first company to respond and said he could be here within the hour. The repair was completed promptly, taking less than an hour.”
Same-day or within-the-hour dispatch cited in 7 of 57 reviews — first to respond on Thumbtack, on-site within an hour multiple times
1 cited review
“Martin was the first company to respond and said he could be here within the hour. The repair was completed promptly, taking less than an hour.”
Cited in 3 of the 57 reviews we analyzed — 2 cited reviews not excerpted here.
Transparency praised across 23 professional-theme reviews — photos sent to verify completed work, options explained with cost/function/aesthetics trade-offs before starting
2 cited reviews
“He took the time to communicate with me and show me photos to verify all the work that was done. Everything was cleaned up and completed in a timely manner.”
“He gave us a fair price and was cooperative in resolving minor issues the arose.”
Cited in 3 of the 57 reviews we analyzed — 1 cited review not excerpted here.
What reviewers report — the concerns
Other directories bury these. We think you should read them before you call. Every concern below comes from the reviews it cites.
Only 1 of 57 reviews mentions a weekend or after-hours call — 24/7 emergency availability is not broadly verified at scale
Cited in 1 of the 57 reviews we analyzed.
Keep it in proportion: these concerns are cited in 1 of the 57 reviews we analyzed. Most reviewers report positive experiences — see the full rating picture below.
The evidence — in reviewers' own words
Positive
“Martin was great to work with. He took the time to communicate with me and show me photos to verify all the work that was done. Everything was cleaned up and completed in a timely manner. I highly recommend Martin and Universal Plumbing.”
“This is the second time that I have used Universal Plumbing and had the pleasure of working with Martin both times. The first time I had ghost flushing toilets which I had TWO different plumbers address and it wasn't until Martin came out that the problem was finally corrected. This time around I had a leaking garbage disposal, which was replaced by Smart Plumbers previously. I hadn't noticed the leak until a …”
Quotes are reproduced verbatim from public reviews on the platforms shown; we select which to feature, and selection reflects our editorial judgment. Report a quote that doesn't match its source ↗
The rating picture
Newest review in our sample: Nov 2024.
Across platforms
Should you hire Universal Plumbing & Rooter?
Best for
- Emergency and same-day calls
- Budget-conscious homeowners
- Complex installs and remodels
- Water heater install/repair
- Toilet repair and installation
- Faucet and fixture work
Hire if
- You need a plumber who actually shows up when scheduled
- You need high-quality work that holds up over time
Think twice if
- You need rock-bottom prices with zero flexibility on the quote
- You need guaranteed sub-hour response for true emergencies
Advice derived from the review analysis above — how we decide.
Own Universal Plumbing & Rooter?
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Find plumbers near you
Universal Plumbing & Rooterisn't in one of our ranked city guides yet — the nearest covered markets are below.
Nearby: San Jose · Saratoga · Mount Hamilton · Morgan Hill