UGI Heating, Cooling & Plumbing
Plumber · Reading, PA · Open 24 hours per Google listing
Our verdict
Fast emergency response with skilled technicians, but pricing fairness is a serious concern and communication gaps have left customers frustrated.
Scores are our editorial reading of published customer reviews — not a verification, license check, or guarantee.
Ranked #9 of 15 plumbers we've reviewed in Reading, PA · compare all →
Our opinion, based on the 5 reviews we analyzed from Google, Yelp and BBB · Analysis updated Jun 2026 · How we decide ↗
Lists 24-hour service on its Google profile — and reviewers describe after-hours calls.
Only 5 reviews analyzed — treat this assessment as a first impression, not a track record.
What reviewers praise
Rapid emergency response: 2 of 5 reviews specifically mention arriving within hours of emergency calls (water heater leak, HVAC installation)
Cited in 2 of the 5 reviews we analyzed.
Technician competence: 4 of 5 reviews praise individual technician knowledge, professionalism, and helpfulness by name (Mike, Don, Chris, Adam)
1 cited review
“Why was I not informed it? Why was I not given instructions”
Cited in 4 of the 5 reviews we analyzed — 3 cited reviews not excerpted here.
Work completion efficiency: Technicians complete jobs quickly (water heater repair in under 3 hours, full HVAC installation in 8 hours)
Cited in 2 of the 5 reviews we analyzed.
What reviewers report — the concerns
Other directories bury these. We think you should read them before you call. Every concern below comes from the reviews it cites.
Red flag
Contract cancellation and potential retaliation: Maintenance contract was cancelled immediately after a service call for a furnace leak, without resolution of the reported problem, suggesting possible retaliatory practice to avoid warranty work
Cited in 1 of the 5 reviews we analyzed.
Red flag
Unfair pricing and refund disputes: Customer paid $1,000 deposit for contracted work; after partial completion, UGI claimed $800 in labor value and offered only $200 refund, then charged $350 to remove faulty work they installed
Cited in 1 of the 5 reviews we analyzed.
Red flag
Backing out of agreed solutions: Multiple instances of UGI proposing solutions then withdrawing them (e.g., backing out of second solution after customer sought second opinions)
Cited in 1 of the 5 reviews we analyzed.
Poor customer communication: Customer was not informed about thermostat code requirements or given understandable instructions before technician arrival, resulting in wasted utility costs and frustration
“Why was I not informed it? Why was I not given instructions”
Incomplete contracted work and scope abandonment: Customer contracted for PVC sizing and duct modifications; UGI cancelled portions mid-job, installed temporary flex hoses as inadequate workaround, then refused to complete or remove the incomplete work
Cited in 1 of the 5 reviews we analyzed.
Keep it in proportion: these concerns are cited in 2 of the 5 reviews we analyzed. Most reviewers report positive experiences — see the full rating picture below.
The evidence — in reviewers' own words
Critical
“I signed a contract with UGI HVAC to increase the size of my PVC and put scoops in my ducts to correct some issues. They changed the PVC but opted to cancel part of the contracted work and instead they inserted two flex hoses into the plenum in a desperate attempt to dump heat into two unused returns. This gave me no meaningful improvement and my furnaces continued to go off on limit. Subsequently, after that …”
Positive
“The technician was very knowledgeable and very pleasant, but I am extremely upset that I was never known to me that there was a code attached to this thermostat. When did you install it? Why was I not informed it? Why was I not given instructions that I could understand the lady on the telephone, the Auto voice was quite not what I was expecting I thought you was gonna tell me how to fix it so it was a short time …”
“I had to have HVAC installed along with AC, there were 3 men who came to do the installation and they were wonderful! Mike, Don and Chris, all very knowledgeable and so nice! They finished both projects in 8 hours!! I would absolutely recommend them!”
Quotes are reproduced verbatim from public reviews on the platforms shown; we select which to feature, and selection reflects our editorial judgment. Report a quote that doesn't match its source ↗
The rating picture
Small sample — we've analyzed only 5 of 547 reviews so far. Treat this as a first read.
Newest review in our sample: May 2026.
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You can respond to our analysis, correct business facts, or dispute the accuracy of a quoted review. Responses that check out get published on this page, and factual errors get corrected — see our corrections policy. We don't remove accurate quotes, but we'll re-run your assessment as your reviews change.
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Nearby: Reading · Womelsdorf · Bechtelsville · Pottstown