Truslow Plumbing Service & Home Improvement LLC
Plumber · South Charleston, WV
Our verdict
Solves plumbing problems that other contractors failed on, with crews willing to work straight through holidays to get you back online.
Scores are our editorial reading of published customer reviews — not a verification, license check, or guarantee.
Ranked #5 of 15 plumbers we've reviewed in Liberty, WV · compare all →
Our opinion, based on the 5 reviews we analyzed from Google, Yelp and BBB · Analysis updated Jun 2026 · How we decide ↗
Only 5 reviews analyzed — treat this assessment as a first impression, not a track record.
What reviewers praise
Diagnostic expertise: 2 of 5 reviewers specifically praised thorough camera diagnostics and problem identification that previous contractors missed entirely
1 cited review
“fixed in a few hours after two other plumbers couldn't”
Cited in 2 of the 5 reviews we analyzed — 1 cited review not excerpted here.
Emergency responsiveness: 2 of 5 reviewers noted rapid response and willingness to work extended hours including holidays (2 days straight through Christmas Eve)
2 cited reviews
“quick to respond, worked 2 days straight till Christmas Eve”
“fixed in a few hours after two other plumbers couldn't”
Complex job capability: Resolved major septic/sewer issues including complete tank replacement and leech field installation that other companies botched
Cited in 1 of the 5 reviews we analyzed.
Communication and professionalism: 3 of 5 reviewers explicitly mentioned knowledgeable staff, clear explanations, and professional approach throughout projects
1 cited review
“everyone very knowledgeable, professional, and easy to work with”
Cited in 3 of the 5 reviews we analyzed — 2 cited reviews not excerpted here.
Flexibility on solutions: 1 reviewer noted being offered multiple repair options rather than a single prescribed approach
Cited in 1 of the 5 reviews we analyzed.
What reviewers report — the concerns
We looked for patterns of complaints in the 5reviews we analyzed and didn't find any. That's rare — but it's a reading of published reviews, not a guarantee.
The evidence — in reviewers' own words
Positive
“All I can say is great service from these guys. I kept smelling sewer for almost a year and went through two other so called plumbers that couldn't diagnose or fix the problem, they actually made it worse. After thousand of dollars I called Truslow and they came out the following week and had my problem fixed in a few hours. If you have a plumbing or sewer issue give these guys a call. You won't regret it. I …”
“Very pleased with Truslow Plumbing. They did diagnostic with camera, explained what was wrong and what it was going to take to fix. I had a new septic tank put in May 2025 by another outfit. Started having issues by summer. The other company only put lime out to help with smell and did not respond to calls. Truslow Pmbg replaced the new tank and the 50 year old tank that was left. Besides not being installed …”
Quotes are reproduced verbatim from public reviews on the platforms shown; we select which to feature, and selection reflects our editorial judgment. Report a quote that doesn't match its source ↗
The rating picture
Small sample — we've analyzed only 5 of 144 reviews so far. Treat this as a first read.
Newest review in our sample: Mar 2026.
Should you hire Truslow Plumbing Service & Home Improvement LLC?
Best for
- Emergency and same-day calls
- Budget-conscious homeowners
- Complex installs and remodels
- Drain and sewer work
- Bathroom and kitchen remodel plumbing
Hire if
- You need a plumber who actually shows up when scheduled
- You need high-quality work that holds up over time
Think twice if
- You need rock-bottom prices with zero flexibility on the quote
- You need guaranteed sub-hour response for true emergencies
Advice derived from the review analysis above — how we decide.
Own Truslow Plumbing Service & Home Improvement LLC?
You can respond to our analysis, correct business facts, or dispute the accuracy of a quoted review. Responses that check out get published on this page, and factual errors get corrected — see our corrections policy. We don't remove accurate quotes, but we'll re-run your assessment as your reviews change.
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Nearby: Blue Creek · Liberty