True Plumbing

Transparent, trustworthy business, which is such a relief to find when you have no idea what it is going to take to fix a plumbing leak. We found a mystery exterior leak on our property the weekend before Christmas and had to shut off water to the house. After another plumbing company scheduled an appointment for us and then later canceled it with no explanation, we called True Plumbing on Monday morning. Eric from True Plumbing showed up when he said he would, took a quick look at our problem, and explained the three possible causes of the leak, along with how much each would cost to fix if said problem was found. The area would have to be minimally excavated to locate the underground leak. He was very up front about what the diagnostic process would be and what the repairs would entail for each of the three possible scenarios, including what he would do to avoid damaging the driveway. Eric was transparent, very easy to communicate with, and obviously a knowledgable, experienced plumber. After that five-minute conversation, my husband and I both felt 100% comfortable hiring True Plumbing to come back with a team to excavate the problem the next day. True Plumbing got to work when they said they would, the day before Christmas Eve no less. Sure enough, the problem was scenario #1 on their list of three possible causes of the leak. A decade before we bought the house, the sprinkler system had been connected to the house’s water pipes using an illegal part that had finally failed. True Plumbing said that since sprinkler technicians are not certified plumbers, problems like that are common. Be careful who you hire to tamper with your water pipes! True Plumbing fixed the leak and we had water restored to the house within a couple of hours! The cost ($800) matched the verbal estimate to the penny. Use a debit card or cash to avoid the 3% credit card fee. They even completely cleaned up their work site. Real professionals. 100% recommend.

The response was quick after I reached out, they mobilized assessed the problem with our lift station pump and ordered parts, installed the same day. Very professional service, we definitely will use them for non emergency maintenance or repairs in the future.

I highly recommend True Plumbing. The owners Eric and Sheila are good, honest, Christian people. Eric and his team have an amazing work ethic and were quick to diagnose and solve the plumbing issues at my home.

Mitchell was great once he got to my house....However...... setting up and appointment was a HUGE ordeal. :( On August 7th, I specifically asked for a 3 o'clock appointment on August 11. I got a text that said a technician would be here between 8 and 12. Then another text that said 11 to 3. I was not going to be home until after 3. I called to correct that early Monday morning and a 3 o'clock appointment was made by a person on the phone. By 6..... no one had come. I NEEDED a technician to come that night as I had waited 5 days for a repair. More phone calls.... I think someone really tried to find somebody...but with no success since it was 6 PM! We resorted to an 8 to 12 window on Tuesday morning. Mitchell came about 9:30 and made the repair.

I've used them twice and both times they were courteous and respectful of our needs. They listened to the issues and made repairs that worked well for us. Prices were fair, better than the bids from other plumbers. They are the only plumbing company I would feed good about recommending.