True Plumbing, Heating and Air
Plumber · West Jordan, UT · Open 24 hours per Google listing
Our verdict
5★ / 316 reviews; 99 of 100 analyzed are 5-star; owner Jason personally handles most calls — same-day water heater replacements documented on holiday weekends, and pricing cited at less than half of 24-hour competitors.
Scores are our editorial reading of published customer reviews — not a verification, license check, or guarantee.
Our opinion, based on the 100 reviews we analyzed from Google, Yelp and BBB · Analysis updated Jun 2026 · How we decide ↗
Lists 24-hour service on its Google profile — and reviewers describe after-hours calls.
What reviewers praise
Same-day water heater dispatch on weekends and holidays: Jason responded on a holiday weekend within hours; 16 water-heater service mentions and themeCounts.fast_response=21.
1 cited review
“I cannot recommend true plumbing enough!! Our water heater went down on a holiday weekend while my in-laws were in town. Jason was quick to come out and quickly get it fixed. Fair pricing, excellent customer service.”
Cited in 3 of the 100 reviews we analyzed — 2 cited reviews not excerpted here.
Pricing documented at less than half of 24-hour competitors (10 cheap-plumber mentions, 29 plumber-cost mentions); Jason identified a more cost-effective water-heater solution that 'other companies completely missed,' saving hundreds.
1 cited review
“I wish I would have found this company years ago. They were so quick and so helpful... And they charged a fair price. It was less than half the (pick your 24 hour service) other guys.”
Cited in 3 of the 100 reviews we analyzed — 2 cited reviews not excerpted here.
Owner-operated reliability: Jason texts before arrival, diagnoses on-site, provides quote, and completes same visit — water-line replacement finished in 4 hours including yard restoration.
1 cited review
“Our hot water heater started leaking on Saturday. We called True Plumbing and they had someone at our house within two hours. The plumber (Jason, the owner) texted in advance of his arrival, diagnosed the problem, gave us a quote and completed the repair/replacement within 5 hours.”
Cited in 3 of the 100 reviews we analyzed — 2 cited reviews not excerpted here.
What reviewers report — the concerns
Other directories bury these. We think you should read them before you call. Every concern below comes from the reviews it cites.
Red flag
Single 1-star review (of 100 analyzed) cites dispatcher rudeness and total failure to call back — a significant gap in a 99% positive profile worth noting for emergency callers who need immediate phone contact.
“Called to get my bathroom sink fixed. A female answered and was extremely rude told me she was on lunch and to call her back. After I called back I was told I needed to text because she was busy. Never got the chance to be a customer.”
Dispatcher communication issue: 1 of 100 reviews describes the person answering the phone as rude and refusing to schedule — then directing caller to text. No follow-up occurred.
“Called to get my bathroom sink fixed. A female answered and was extremely rude told me she was on lunch and to call her back. After I called back I was told I needed to text because she was busy. Never got the chance to be a customer.”
Keep it in proportion: these concerns are cited in 1 of the 100 reviews we analyzed. Most reviewers report positive experiences — see the full rating picture below.
The evidence — in reviewers' own words
Positive
“Wow, not an emergency but Jason certainly treated it like it was! My water heater had a bad T&P valve and my expansion tank was also a culprit of a leak. He took care of it short order and with minimal cost. Job well done in a tight work environment!”
“Jason at True plumbing is the man! He not only replaced my expansion tank, he relocated it in a better spot and made it look way cleaner. It was fast and he got the job done in the timeframe I needed. Definitely recommend this True Plumbing for all your plumbing needs.”
Quotes are reproduced verbatim from public reviews on the platforms shown; we select which to feature, and selection reflects our editorial judgment. Report a quote that doesn't match its source ↗
The rating picture
Newest review in our sample: Mar 2026.
Across platforms
Should you hire True Plumbing, Heating and Air?
Best for
- Emergency and same-day calls
- Budget-conscious homeowners
- Water heater install/repair
- Emergency and burst pipe repair
Hire if
- You need a plumber who actually shows up when scheduled
- You need transparent, predictable pricing with no surprise fees
Think twice if
- You need detailed walkthroughs and written estimates before work starts
- You need warranty-grade work on a complex or high-stakes install
Advice derived from the review analysis above — how we decide.
Own True Plumbing, Heating and Air?
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Find plumbers near you
True Plumbing, Heating and Airisn't in one of our ranked city guides yet — the nearest covered markets are below.
Nearby: South Jordan · Herriman · Salt Lake City · Tooele