TRUE Electric, Plumbing, Heat & Air
Plumber · Cleburne, TX
Our verdict
Fast, friendly service with strong AC/heating work, but one major red flag about poor plumbing installation and unresponsive follow-up on commercial jobs.
Scores are our editorial reading of published customer reviews — not a verification, license check, or guarantee.
Our opinion, based on the 5 reviews we analyzed from Google, Yelp and BBB · Analysis updated Jun 2026 · How we decide ↗
Only 5 reviews analyzed — treat this assessment as a first impression, not a track record.
What reviewers praise
Quick response and minimal wait times—4 of 5 reviews praise speed of service and professional demeanor
2 cited reviews
“They do it quick… no waiting around.”
“Trustworthy and honest company. Recommend 100%.”
Cited in 4 of the 5 reviews we analyzed — 2 cited reviews not excerpted here.
Technician Cody specifically mentioned twice for friendly, diligent work
1 cited review
“Trustworthy and honest company. Recommend 100%.”
Cited in 2 of the 5 reviews we analyzed — 1 cited review not excerpted here.
Broad service capabilities across HVAC, plumbing, electrical, and general contracting
1 cited review
“They do it quick… no waiting around.”
What reviewers report — the concerns
Other directories bury these. We think you should read them before you call. Every concern below comes from the reviews it cites.
Red flag
One of 5 reviews (20%) reports failed plumbing installation of commercial water heaters with unresponsive follow-up—concerning for reliability on larger jobs
“Poor install and bad communication. Do not recommend.”
Poor workmanship on commercial plumbing—water heaters installed incorrectly and wouldn't stay online
“Poor install and bad communication. Do not recommend.”
Bad follow-up and communication on service requests, especially for commercial work
“Poor install and bad communication. Do not recommend.”
Keep it in proportion: these concerns are cited in 1 of the 5 reviews we analyzed. Most reviewers report positive experiences — see the full rating picture below.
The evidence — in reviewers' own words
Critical
“Poor install of 4 -AO Smith commercial water heaters. Poor follow up to service requests when one of the heaters wouldn’t stay online and bad communication. Do not recommend for plumbing or commercial work.”
Positive
“Can’t say enough great things about True!!! Cody was very friendly and work diligently to get my ac back up and running!! Definitely a trustworthy and honest company!! Recommend 100%”
“Great service! We had Cody stop by our location and it was nothing short of a great experience. Everything was well taken care of and an overall seamless process. Thank you!”
Quotes are reproduced verbatim from public reviews on the platforms shown; we select which to feature, and selection reflects our editorial judgment. Report a quote that doesn't match its source ↗
The rating picture
Small sample — we've analyzed only 5 of 14 reviews so far. Treat this as a first read.
Newest review in our sample: Jun 2026.
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