Towers Plumbing Heating & Cooling
Plumber · Salt Lake City, UT · Open 24 hours per Google listing
Our verdict
4.9★ on 311 reviews with 90% 5-star and fast_response cited 18 times; one documented broken-pipe same-day fix within minutes of scheduling — one no-show incident is the only notable negative.
Scores are our editorial reading of published customer reviews — not a verification, license check, or guarantee.
Our opinion, based on the 100 reviews we analyzed from Google, Yelp and BBB · Analysis updated Jun 2026 · How we decide ↗
Lists 24-hour service on its Google profile — and reviewers describe after-hours calls.
What reviewers praise
Scheduling speed cited consistently: burst pipe scheduled 'within minutes'; same-day service mentioned 10 times; fast_response in 18 of 100 analyzed reviews
1 cited review
“Technician David Reyes was fantastic, identified the problem quickly and got to work to fix this broken pipe immediately. Great company with great service and they managed to get me on their Schedule within minutes, so kudos to their scheduling manager as well.”
Cited in 3 of the 100 reviews we analyzed — 2 cited reviews not excerpted here.
Technical skill specifically documented: gas hookup technician praised for safety-first approach and clear process explanation; workmanship theme in 17 of 100 reviews
1 cited review
“Kaiden from Towers Plumbing came out to give us an estimate for a gas hookup, and I'm insanely impressed with his skill set and professionalism. He explained everything clearly, made sure I understood the process, and kept safety as his top priority.”
Cited in 2 of the 100 reviews we analyzed — 1 cited review not excerpted here.
What reviewers report — the concerns
Other directories bury these. We think you should read them before you call. Every concern below comes from the reviews it cites.
One documented no-show: reviewer took day off, received end-of-day call saying tech couldn't come; no rescheduling offered
“I took the day off to meet the Tower Plumbing tech. They called at the end of the day saying they didn't have time to come by. This is nonsense and disrespectful of a customer. I wasted a day off and did not get my sink fixed.”
Keep it in proportion: these concerns are cited in 1 of the 100 reviews we analyzed. Most reviewers report positive experiences — see the full rating picture below.
The evidence — in reviewers' own words
Critical
“Murray Tower Plumbing plumbed my sink and dishwasher. It was the worst experience ever. From the moment that they walked into my home all the technician did was complain about the job being one that he could not make money on. I will never use this company again.”
“Towers came out to my condo to drain the water heater. I was quoted an exorbitant amount (at least double) for the easy job and the same excessive amount in the past for snaking a kitchen drain which I had declined. I accepted their bid as I was under duress to get it done. It was drained down my washing machine drain in wall. They left and I started a load of laundry. Soon my laundry room and new floor was …”
“If cost is not an issue, maybe this company is for you. $1300.00 for two hours of work plus a few miscellaneous parts from the truck. Yes, I approved the estimate and the work was done properly, but was shocked at the price and in a bind. I should have said No. These large companies with fleets of vehicles have a lot of overhead and mouths to feed. Item codes are used to bid a job versus the actual parts/labor is …”
Positive
“David helped replace our garbage disposal. He Communicated well with pricing options, warranty options, payment options and helped us with what best worked for us. We appreciated his attention to detail and work”
“Our technicians, Eddie and Jacob, were very polite and pleasant to deal with. We were able to communicate easily with them about our issues and what we wanted. They were able to do the repair and replacement work right away, which we appreciated. Their work was efficient and thorough. We would gladly work with them again.”
Quotes are reproduced verbatim from public reviews on the platforms shown; we select which to feature, and selection reflects our editorial judgment. Report a quote that doesn't match its source ↗
The rating picture
Our sample skews heavily toward critical reviews — it disagrees with the Google average shown above.
Newest review in our sample: Feb 2026.
Across platforms
Should you hire Towers Plumbing Heating & Cooling?
Hire if
- You need fast same-day or after-hours response
- You need high-quality work that holds up over time
Think twice if
- You need rock-bottom prices with zero flexibility on the quote
- You need detailed walkthroughs and written estimates before work starts
Advice derived from the review analysis above — how we decide.
Own Towers Plumbing Heating & Cooling?
You can respond to our analysis, correct business facts, or dispute the accuracy of a quoted review. Responses that check out get published on this page, and factual errors get corrected — see our corrections policy. We don't remove accurate quotes, but we'll re-run your assessment as your reviews change.
Find plumbers near you
Towers Plumbing Heating & Coolingisn't in one of our ranked city guides yet — the nearest covered markets are below.
Nearby: Salt Lake City · South Jordan · Herriman · Park City